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“Special place”
Review of Bay Restaurant

Bay Restaurant
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Ranked #27 of 206 Restaurants in Margate
Cuisines: British
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed August 3, 2013

We have been here for dinner three times, just had afternoon tea for my birthday for 10 of us. Plenty if cake and lovely sandwiches, the tea was worth the wait as we found out the leaves are weighed for each brew! And a 3 minute timer. Topped up as much as we wanted.
just one thing, why do people think the hotel is part of Margate regeneration? Its clear the owners built it because they wanted to. Its not the council that built it for us! See you again!

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1  Thank inharmony52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 - 345 of 362 reviews

Reviewed August 2, 2013

I recently visited the Sands for afternoon tea with 11 friends. It had been prebooked for some time and they were expecting that we would all be having afternoon tea. I was super impressed with the interor and the balcony setting was wonderful. However, the service, attention to detail and helfulness did not match the surroundings. Out of the 12 people only 9 people recieved their afternoon tea over a 2 hour period. Those that did recieve tea did not recieve food and vice versa. The tea wasnt topped up as you would expect, the waiting staff were absent, and eventhough we repeatedly pointed out the mising food it was never recitfied. I got the distinct impression that the mangement were hiding and the staff had definatley not been trained. We were given no incentive to return, which is such a shame as it really looks like it should have been a great asset to Margates revival.

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Thank Kate J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

What a lovely place with lovely food and service, at last just when I was giving up on customer service altogether. We have eaten here a couple of times and will come here on a regular basis.

we didn't see any problems relating to the negative comments on here, in fact the opposite and staff working very hard to please us, of course all the staff are new and bedding in! its only been open a few weeks.

Please, please keep the balcony for diners only.

Keep up the good work and im sure people will come from far and wide not just us locals, and thank you!

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Thank KenC48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

Been 3 times now service very very bad, no one new what they were doing worse off all we were only people in there. Shame could be great really need to train the staff each time ther different staff, when paying over £100 for dinner and drinks that's not including starter very over priced don't mind paying if you get what you pay for, have to say didn't get what we paid for shame, as they will need local support when the winter comes.

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1  Thank MrM4913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Went for lunch in the fabulous new Sands hotel Margate the view is to die for looking over the bay. The food was excellent, the wine not expensive. It is really good to see what vision and money can do - keep it up Margate. On the negative side front of house is weak but its early days and so long as it improves it will go from strength to strength. Staff look good and took every chance to make us feel special. I am off next week to sample afternoon tea taking friends with me it is certainly on my list for a good meal out with friends.

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Thank Jean207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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