We booked this site through Hoseasons, having booked a caravan previously through them and stayed on a beautiful site down in Devon. Couldn't have been more disgusted with New Beach though. For the first time ever in my life I refused to stay. Having queued to check in, was given a key for a caravan and a map to locate it on the site. The 'chalets' that we had to walk past to reach the caravans looked like they belonged to a 1930s military establishment and frankly need knocking down! As we struggled down to our caravan I kept telling myself that it may look shabby on the outside but as soon as we opened the door we were hit with overwhelming smells of damp and cigarette smoke. On returning to reception to complain we were told that they could "bring the febreze" down. Were also told that they would offer us a chalet but they were fully booked - and on commenting on the state of repair we had observed were told that they're "better on the inside". I was grateful that we could choose to ask for a refund and leave - there were other people arriving who had obviously come by coach so can only assume they would be forced to stay there. I don't complain very often but felt compelled to write this review to just warn other people to steer well clear of New Beach.
- Official Description (provided by the hotel):
- New Beach -for everything that's great about a family caravan holiday by the sea.Kids love it! There’s the Loopy Club for them to get involved with, the adventure play area and lots more. Adults love it! There’s great nightlife for all the family, with shows, cabarets and discos. Or take it easy and relax in our heated indoor swimming pool. Fancy a day exploring? New Beach provides the ideal base for discovering Kent's many interesting towns and exciting attractions to visit. ... more less
- Also Known As:
- New Beach Holiday Park Hotel Dymchurch
- New Beach Holiday Park - Park Holidays UK Dymchurch, Kent