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“excellent”
Review of Sutherland House

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Sutherland House
Ranked #4 of 5 Hotels in Deal
London
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“excellent”
Reviewed September 1, 2012

We stayed one night in August and found the hotel to be clean and comfortable, the host was charming and friendly.. Even when I changed my mind about my choice of room it was changed with no fuss at all. Lovely breakfast with lots to choose from.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dee013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
    44
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    7
    1
    3
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14
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Cambridge, United Kingdom
Level 5 Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 18, 2012

Just stayed for one night, comfortable, clean, well equipped although tiny en suite. Excellent cooked breakfast, charming hosts.20 min walk from seafront.

Stayed July 2012
Helpful?
Thank swimblet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 1, 2012

Everything was done by the extremely talented host to make our stay, one very cherished memory. The charming setting, food and service was excellant and the room very clean and comfortably appointed. We will definitely be back and highly recommend this home away from home to others. Michael and Larry from Vancouver BC Canada.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank garchar109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level 4 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 15, 2012

We stayed here for one night recently, short notice booking. I have stayed here once before a few years ago. The hotel is in a great location and we found the atmosphere very sociable and hospitable. Lovely room with all we could need, and very reasonable price. Would definitely go again.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MarytheNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 22, 2012

I booked a room for my family of 3 for a Saturday. This included my 7 month old daughter Pia. As I know that not all establishments can cater for babies, I emphasised that she would be with us. I was given the impression that this would be no problem. Gerry,House the owner, explained that he had a broken foot, and that dinner would not be an option. This was not ideal for us. We had planned on eating while Pia slept, and using a baby monitor. However we decided to book anyway.

On Saturday morning whilst on route to Deal, my phone rang. It was Gerry. He stated that on reflection The Sutherland would not suit our requirements. He had taken the liberty of transfering our booking to another more suitable B & B. We were gobsmacked. This had been done without our consent. I got the distinct impression that our baby was an issue. I am certain that if the booking had been for just my wife and I, it would not have been a problem.

We had to go to The Sutherland House to get directions to the alternative B & B from Gerry. On arrival I was amazed when Gerry asked if we wanted to book a table for dinner. We politely declined.

It transpired that the alternative B & B was not in Deal at all, but in Walmer. When we eventually found it they had no details of the booking. They could have accommodated us. However by this time we were all pretty fed up. We decided to make it a day trip instead. After an ice cream by Deal Castle, we returned home. Our planned weekend away completely ruined.

Stayed July 2011, traveled with family
Helpful?
8 Thank Danny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Sutherland House, responded to this review, July 11, 2012
This rather disingenuous review is obviously not about SUTHERLAND HOUSE HOTEL itself.

The outline of the events is not entirely accurate,more an emotional tirade. Sutherland House is NOT suitable for young children nor infants. We have no family rooms,so even older children have to have their own rooms.The building ,its layout and facilities do not support the needs of families with young children and of course we have to consider the needs of other guests. We regret any confusion over this booking and we did try very hard to help this family but even this seems to have gone against us!.

Quite often, bookings are made with no mention of infants, and when we have reluctantly accepted babies, the result has always been disastrous with disgruntled guests and once a nappy blocked toilet. Whilst we are sorry we cannot accommodate young families we always strive to give the highest possible service and comfort to all our other guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 16, 2012

Great value hotel B&B just 1 mile from seafront of Deal. Our room was spacious and nicely decorated. There is a seperate lounge and a lovely choice of Breakfast. Just a nice place to stay if your in Deal for a few days

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 23, 2011

Comfortable bed, good size bathroom. Great service and breakfast. Quiet location. Own key and no curfew. Well worth a stay. Would go again.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutherland House

Property: Sutherland House
Address: 186 London Road, Deal CT14 9PT, England
Location: United Kingdom > England > Kent > Deal
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Deal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sutherland House 5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Sutherland House Deal, Kent

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