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“Terrific food and atmosphere...but problem with after hours noise.”
Review of The George Hotel

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The George Hotel
Ranked #1 of 1 Hotels in Cranbrook
Certificate of Excellence
Walsall
Level 6 Contributor
90 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Terrific food and atmosphere...but problem with after hours noise.”
Reviewed November 19, 2012

First of all, the good bits far outweigh the bad bit. The good bits being lovely rooms, excellent evening meals, good beer and wine selection and friendly staff, especially the new duty manager, Claire. The bad bit is something that other reviewers have commented on, namely the loud shouting that comes around 1.00, although most of this comes from another pub just around the corner, its clientelle make alot of noise as they try to head home.
The pub/hotel is right in the centre of Cranbrook which is, most of the time, a quiet and picturesque small Kent town. The rooms are all themed, with comfortable beds, wide screen TV's, shower bathrooms and free wifi, their biggest fault is the lack of double glazing which brings us back to the noise. I would hazard a guess that the Friday and Saturday nights (when we stayed) are the noisiest but I cannot confirm that. I felt sorry for Claire, who seems an excellent manager, having to get back out of bed to tell the drunks to go home. it is something they have to deal with as prospective guests will easily be put off by adverse reviews which by and large focus on the late night noise.
In the meantime enjoy the George and all its positives...but get some earplugs for weekends!

Room Tip: Higher rooms or those at the back are quieter
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  • Stayed November 2012, traveled with friends
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Helpful?
2 Thank bobwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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English first
Brighton, United Kingdom
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 12, 2012

My partner and I stayed at this hotel two weeks ago, in the Crimson room. It was a birthday present for me together with a foraging day just outside Cranbrook. The foraging was excellent and the hotel, at first, appeared to be the ideal refuge after an autumnal yomp through the nearby countryside.

The room itself was delightful and full of character. The four-post bed, dark furniture, red walls gave the feeling of oppulence and decadence. We were both very happy with it.

However, on closer inspection, it revealed a few less welcome secrets. The bathroom floor was very grubby to the point that you could make out your footprints on the underside of the bath mat and around all the taps was a collection of scum and grime. Not what you would expect for the money.

My partner had booked a table for us in the Brasserie and the menu looked promising and while the food was actually OK, the service was atrocious. We were not told about specials, had no idea what the soup of the day was and after waiting for twenty minutes for someone to take our order, I had to go in search of a waitress myself! That is inexcusable.

On reflection, if this was all we had to concern ourselves with, we would have been content, for the worse was yet to come.... The room we had was above the bar/brasserie and until 1am, a group of lads were shouting and singing in the bar (same song, over and over and over again). My partner and I assumed they were outside, but when we investigated, we realised they were all around the bar! When we confronted the manager, he held his hands up and said "what can I do?". A more spineless and ineffectual hotel manager I have yet to meet. The lads finally left the pub (one of the waitresses had to encourage them out!) to continue their noise in the street until 02:30 which allowed us to have a few hours sleep before the alarm from a nearby shop started.

The following morning, the manager offered to reduce the weekend rate to a week rate. Not nearly enough effort for depriving us of a night's sleep that we had paid a reasonable sum for. Once pushed, he reduced it by another £10. His obsequious fawning around us at the breakfast table was pathetic.

By far the worst thing about this stay is how much it upset my partner. She had gone out of her way to do something for me and had it ruined by a useless, weak hotel manager.

A real shame as the hotel has so much potential and the building itself is lovely. Scant attention to detail in cleanliness and a cowering manager means unfortunately, that guests are not the main priority.

Room Tip: I can only assume that the rooms at the back would be quieter. Whether they are cleaner is another m...
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  • Stayed November 2012, traveled as a couple
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Helpful?
3 Thank JohnnyJulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cobourg, Canada
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 25, 2012

Stayed one night at this hotel. We booked a superior room. Reception is difficult to get to as you have to walk through the bar area with your luggage. Also limited parking. But the worst thing was the room location. We stayed in Room 7 (Azure) on a Saturday night. This room is located right above the bar which meant we had loud music and crowd noise blaring up to the room. We were told the music would stop at 11 p.m. and the bar would close but in fact the music stopped at 11.15 p.m. but then started up again at 11.45 p.m. and the noise from the people in the bar continued until well after midnight. We managed to negotiate a discount with the Manager the following morning who told us he had never had complaints about this room before! Would have preferred to have paid the full rate and had a decent night's sleep. We will not be going back there.

Room Tip: If you have to stay here make sure you get a room at the back, as far from the bar as possible.
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  • Stayed October 2012, traveled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 17, 2012 via mobile

Stayed recently with some colleagues for 5 nights. Had a lovely large room - noisy unfortunately due to front location and single glazed windows ( listed building). This is out of the control of the manager but did make for a unrestful stay . Great food - friendly staff and overall a home away from home :-)

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pigratsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed October 8, 2012

I stay here a lot through work and its fast becoming a home from home. The staff are super friendly and the rates are great. You get comfort and relaxation every time.

Parking is an issue because its a popular Hotel/Pub but we've always managed to Park over night with in the Hotel car park its self.

Currently staying in the 'willow' and I would highly recommend it. Its my favourite so far!

Room Tip: some rooms are bigger than others so if you are coming for a longer stay or need to spread out, ask...
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  • Stayed October 2012, traveled on business
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    • Rooms
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Helpful?
Thank Liam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2012

We booked two rooms for the Saturday of the 29th September. I will give an honest review of the hotel.
Parking is extremely difficult and is to the rear of the hotel, spaces are very limited as hotel guests have to share the parking with people who are visting the pub.
Reception area could best be described as strange. Guests have to carry their luggage through the bar area excusing yourself as you fight your way through drinkers/diners to where reception is located in a corner and consists of a bell and a makeshift desk. The young lady who booked us in was pleasant and professional, in fact all staff were exemplary.

The two rooms we booked were Pewter & Paprica. Pewter could best be described as "cramped" and certainly does not live up to the description on the website. At 04.00hrs we were awoken by a noise which we assumed was the heating coming on, it was impossible to sleep and continued until 06.00hrs, after 30 minutes quiet it again resumed. the radiator was actually shaking! on closer inspection, outside of the window there are fans and other various machinery, whatever it was it ruined a nights sleep prior to a very long drive home. We brought this to the attention of the manager who was available from 07.00 hrs, a charming man who said they had never had complaints before but would look into it, he also gave us a £15 discount on our bill, this in no way compensated for an awful night.

Paprika was a much better room, but unfortunately as my daughter went to get into bed she noticed a sticking plaster on one of the sheets. The sheets had been washed and then ironed and the sticking plaster had become embedded in the sheet, completely unacceptable. Manager agreed and promised to burn the sheet himself..

So, all in all I paid £215 after the £15 deduction for a cramped noisy room, and another room with a sheet with a sticking plaster embedded in it. Good value? certainly not.

On the plus side, the staff as i have said were exemplary in every way, and the breakfast was very nice.

Room Tip: Avoid Pewter room at all costs.
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  • Stayed September 2012, traveled with family
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Helpful?
Thank den234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level 4 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 30, 2012

Had a great stay in this hotel, staff were excellent, the hotel itself is unreal,so nice to stay in an old hotel,the suit of armour on the stairs when we were going up to our room was fab, the room was very good as was the bathroom, Dinner was absolutely perfect,I could not have even one thing to complain about,Cranbrook is a beautifull place with some lovely shops, will definately be back, highly reccomend this hotel as NO1 place to stay, loved it.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The George Hotel

Property: The George Hotel
Address: Stone Street, Cranbrook TN17 3HE, England
Location: United Kingdom > England > Kent > Cranbrook
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Cranbrook
Price Range (Based on Average Rates): $
Hotel Class:3 star — The George Hotel 3*
Number of rooms: 7
Reservation Options:
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Also Known As:
George Hotel Cranbrook
The George Hotel Cranbrook, Kent, England

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