The Hotel was lovely and our room was nicely decorated, however the staff were appalling. I had fallen in love with the hotel as it was totally my style of decor etc.
The room we had was a little small but tastefully furnished although the bathroom was very small but manageable.
On the evening we were there we sat in the lobby bar area before we headed down the road to the local Michelin Starred restaurant (which was excellent by the way!!!). The evening was going well but then I happened to witness the staff coming and going!! - A discussion took place between 2 young men and the gist of the conversation was not pleasant to hear!
There appeared to be no management control over any of the staff there whatsoever.
The next morning things got worse. Breakfast was a painful comedy of errors! The table of cereals contained more used and empty boxes that full ones, the OJ and milk wasperpetually empty and not once was this table of breakfast goodies ever checked by any of the numerous members of staff. All the guests were constantly having to ask for things several times over. We waited 35 minutes for our beans on toast and bacon roll. Not once did I see anyone clear any tables throughout the mornings service - everythign was left and cleared at the end! None of the staff seemed to know what they were doing - a chap came out of the kitchen with 2 plates of food and asked what table it was for! It is such a shame as this could be a lovely place but I am worried that with the current staff will alient even the most tolerant of traveller.
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- Also Known As:
- George Hotel Cranbrook
- The George Hotel Cranbrook, Kent, England