I had booked a table in the Brasserie for a meal with my friends in feb 2013. When we arrived we ordered drinks and asked them to be put on a tab,as i had booked a table for 6pm.The young man behind the bar went off to see what table we were on,came back and left us standing there,totally ignored us and served someone else.We stood there for a while thinking he would show us to our table (WRONG).So we took it upon ourselves to find our own table and to get our own menus.
It was now 6.45pm when someone eventually came to take our order.The food was average and very small portions and well over priced.During the meal we were asked to move to another table 3 times as the table was reserved,naturally we thought for us,which we declined.to move.
After the meal we ordered irish coffees and to our astonishment they turned up in a cup and milk in a jug.When i explained to the waitress that this was not how a irish coffee is presented,she replied oh isn't it and no apology.It took yet another 15mins for her to return with the coffees in the right format
When we spoke to the manager,she was young, inexperienced, lack people skills, rude and uncooperative and so was the staff!!!!!
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