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“Fantastic Staff”

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Thorness Bay Holiday Park - Park Resorts
Worthing, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic Staff”
Reviewed May 12, 2014

This was mine & my 2 & 3 yr olds first holiday as the 3 of us & I booked it through The Sun so was very nervous about how it would go. I paid extra (only £40) to upgrade to a Silver caravan & for bed linen and was delighted to find the beds already made up on arrival, despite the website stating you had to make your own beds. The caravan was the highest standard Silver I have stayed in anywhere so was thrilled to bits straight away. The park was beautiful, set in a forest like setting (struggled to find my way in & out first few times but got easier once I stopped ignoring the signs!). The staff were FANTASTIC, so friendly and helpful. Teamstar Joe was absolutely wonderful with my boys Jared & Callum & went out of his way to make sure they were having fun in a safe environment. Danny in security (don't ask why I had to contact Security, NOT the parks fault!!) was brilliant, such a nice guy, took time out to reassure me despite the lateness of the hour & made sure I was comfortable and felt safe. I would give anything to go back to this park again. They made my first time away with my boys an absolute pleasure. Thankyou Park Resorts Thorness Bay.

Room Tip: Upgrading to Silver is well worth the extra pennies
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  • Stayed May 2014, traveled with family
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Helpful?
1 Thank eskdalelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Thorness Bay Holiday Park - Park Resorts, responded to this review, May 20, 2014
Thank you for taking the time to post a review on TripAdvisor. It is really pleasing for the team and myself to read such a lovely review, it makes all our efforts worthwhile. It is always great to get good feedback on the standard of the accommodation and surroundings, however it is made even more special when our team deliver excellent customer service to our guests and I appreciate the mention of Joe the Teamstar and Danny in the security team, who will be delighted by your comments.

We look forward to seeing you again - do look out for the special offers that make the whole experience very cost effective.

Thorness Bay Holiday Park
01983 523 109
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Chichester, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 12, 2014

Just got back from a 3 night stay here, at Thorness Bay Holiday Park. We had a Gold Plus Caravan, the facilities within the caravan were fantastic, and the furniture and bedding pristine.

The entertainment complex was brilliant, with a really good family restaurant with a very varied menu, something on there for everyone and not too over priced. The entertainment team with Sparky & Sparkle, if that is your thing (we have a toddler so it is!!) were also brilliant.

The park is vast, so takes a while to get your bearings, but there are lots of sign posts to guide you if you do get a bit lost!! It is set in acres of woodland on one side and with the sea on the other, beautiful.

We booked our stay and it included the Ferry there and back, so we found this to be brilliant,fantastic value for money, and wish we had been here for a week instead of going to Furterventura in January, which was terrible. Thorness Bay All The Way!!!! Book it now.

Room Tip: Well worth the extra £16 to upgrade to a Gold Plus Caravan, sleeps 8 pristine, comes with a fully st...
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  • Stayed May 2014, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Gunputh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Thorness Bay Holiday Park - Park Resorts, responded to this review, May 20, 2014
Thank you for your review. I am so pleased to read that we managed to create amazing memories for you and your family. It is great to get such positive feedback with regard to the standard of the van and the facilities which do have some breathtaking views, and that your toddler was kept happy by the park characters.
It is also really pleasing that we have delivered a higher standard of break than your trip abroad and we look forward to seeing you again soon.

Thorness Bay Holiday Park
01983 523 109
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 12, 2014

Stayed at Thorness Bay the bank holiday week. The caravan was supurb a platinum, with heating in all rooms. Patio doors onto a large decked area with views of the bay. A great base to visit the rest of the island from. My little girl loved the pool and entertainments.
A small gripe , we ate in the bar on the first night and the tables had not been wiped and the floor not cleaned for a while .The childrens play area was great although again very untidy. Beers glasses ,soft drink cups ,food wrappers etc all over it and the surrounding area. Certainly a few days worth. Its a shame as great play area and decking area overlooking the bay. Overall a great place to base yourself while exploring the island

  • Stayed May 2014, traveled with family
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Helpful?
Thank mark w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Thorness Bay Holiday Park - Park Resorts, responded to this review, May 20, 2014
Thank you for your feedback, I am glad that the Platinum caravan was to a high standard and that your daughter enjoyed our pool and great entertainments team. In respect of the table clearing and the rubbish on the play area, I have refocused the complex team into ensuring this is part of their daily routine and apologise that it was not good enough when you stayed with us.

I am glad that you enjoyed the rest of the island and look forward to your return.

Thorness Bay Holiday Park
01983 523 109
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2014

When we arrived we went to have something to eat in the restaurant. The bar staff/ waiters weren't very friendly. The food was lovely but it was very cold in the restaurant due to it being a conservatory and there were a couple of buckets catching water from the leaking roofs.

We then had to drive up the dodgy roads (needs repair/ re Tarmacking) to reception to check in. We were happy with the caravan we were given although there was a strong smell when we arrived.

We went down to the evening entertainment and was surprised at the children just sat on the floor colouring- didn't really excite my girls.
We couldn't play bingo as there was not enough people. So we ended up doing a quiz. The entertainment got better eventually. I asked one of the fun team for a programme and he said I should of be given one when checked in and said to go to reception. That was miles away.

The next day we decided to get up and go to the beach (what beach??) stony with rubbish around. We stayed there for 5 minutes. We went to the swimming pool and were very disappointed by the size and lack of slides (one tiny one) and changing/ showering facilities.

We then let the children play in the park in which 2 out of 3 were covered in mud within 10minutes as there was not enough wood chip! I looked at doing some washing and the price was ridiculous to wash and dry.

The next day we decided we needed to get out of the park and went for a drive into Newport. When we returned we stopped in at reception to get a programme of events and decided to take the children to meet the stars at 3pm. They were all excited and we turned up at the show bar and there was no one any where! In the end after spending a fortune in the arcades, not wanting to go swimming again and not wanting them to get muddy in the park. I had to buy them a game from the shop to entertain them!

  • Stayed April 2014, traveled with family
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Helpful?
2 Thank Bryony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Thorness Bay Holiday Park - Park Resorts, responded to this review, May 13, 2014
Thank you for taking the time to post a review on TripAdvisor.

If we are notified about any issues, such as a smell in your accommodation, we always try to rectify them as soon as possible.

The beach is advertised in our brochure as a bay, and therefore tends to be used as an exploration and crabbing area for the children. The park roads have been undergoing a tarmacing program, and the main areas are now finished. The play park has had new equipment installed and I can only apologise that, due to the awful recent weather, this area was not dry underfoot. As for the entertainment, it is difficult to entertain when the room is quiet and I am glad that they managed to give the young children things to do and improvised with a quiz. I shall look into why one of the scheduled activities did not take place, and apologise for this.
I am sorry that the park did not seem to meet your expectations on this occasion, but hope that you will visit another Park Resorts park in the future.

Thorness Bay Holiday Park
01983 523 109
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
1 review
Reviewed May 6, 2014

Stayed on a midweek break in a 'gold plus' caravan. Had no issues with the van; it included central heating which we were glad to have although with the double glazing too, found we had to turn it down on occasion as it was too warm! Bed was comfortable and we were able to park next to the van on a quiet part of the site. Used the bar once, to watch the football, but choice of ales were limited to just lager and cider. Would use the site again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Thorness Bay Holiday Park - Park Resorts, responded to this review, May 13, 2014
Thank you for your great feedback with regard to the van that you stayed in, it is always good to hear the positive side. It is also great to hear that you will be returning – we have just had two real ales installed in the main showbar, a first for the park!

I look forward to your return.

Thorness Bay Holiday Park
01983 523 109
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High wycombe
Level 6 Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed May 6, 2014

Close to the ferries, close to towns and on the beach. Great facilities, perfect for a dog. We weren't on the site much but what we saw was good. Did have an issue with the sheets for the bed but made do. Make sure you have a car though to get around the island. South east coast the nicest and the whole island seems dog friendly which is lovely.

Room Tip: If you have a dog try to be near the beach end
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Thorness Bay Holiday Park - Park Resorts, responded to this review, May 13, 2014
Thank you for your positive review regarding the park and the island. It is always great to get good feedback from our guests, and we would have gladly assisted with the sheet issue.

I look forward to your return, as the island and park thrive on guests like yourselves.

Thorness Bay Holiday Park
01983 523 109
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holsworthy, United Kingdom
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 5, 2014

We booked this park through a newspaper deal making this a very cheap holiday with ferry crossing deal included. Our caravan was clean, warm and comfortable. A huge bonus was the free indoor swimming pool which we used every day and our toddler loved. We felt it was very well situated for visiting attractions and other bays/beaches. The beach near the sight was a let down with rusty metal and broken glass, this is the reason for rating of 4 not 5.

  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank maykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Thorness Bay Holiday Park - Park Resorts, responded to this review, May 13, 2014
Thank you for taking the time to post a review on TripAdvisor. I am glad that you found your caravan lovely and clean, and that our facilities were good for your family. The bay is patrolled by the council and we do try to help with keeping it clear, so I apologise that this was not the case here.

Thank you for your positive feedback and we look forward to seeing you in the future.

Thorness Bay Holiday Park
01983 523 109
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thorness Bay Holiday Park - Park Resorts

Property: Thorness Bay Holiday Park - Park Resorts
Address: Thorness Lane, Cowes PO31 8NJ, England
Location: United Kingdom > England > Isle of Wight > Cowes
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Cowes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thorness Bay Holiday Park - Park Resorts 4*
Number of rooms: 660
Official Description (provided by the hotel):
Located in the Isle of Wight countryside, Thorness Bay is a big hit with everyone. Why not stroll down to the bay - it's just at the bottom of the park! ... more   less 
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Also Known As:
Thorness Bay Holiday Park - Park Hotel Cowes
Thorness Bay Holiday Park - Park Resorts Cowes, Isle Of Wight

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