This pub was refurbished about a year or so ago. It looked infinitely nicer at that time and for a while the quality improved. It's been several months since our last visit and unfortunately there have been a few changes which make it a less than enjoyable place to visit for dinner and a chat.
Many of the booth tables have televisions - fine if they are on quietly and you have so little to talk about that you feel obliged to watch TV during your meal - but hey, if you are going out to dinner is your life so lacking that you want to watch TV?
In addition to the booths, the walls have sprouted big TV screens which during our visit were playing a variety of football games - China v Uzbekistan was one I noticed. No one was watching and the constant movement on the screens was really distracting. Perhaps the landlords are more interested in the beer and football watching clientele than people coming to enjoy a meal. There didn't seem to be anywhere we could get away from TV screens.
But in addition to that, we were forced to endure background music which was just loud enough to make conversation awkward, even when we sat close together.
So that's the ambiance (or lack of it). Shame, we used to really enjoy visiting this restaurant.
Moving on to tonights' meal.......
Sirloin steak so cremated on the outside that the burned crust was crunchy. Inside was fine - but I don't scrape toast, so why should I have to scrape burnt embers of a steak I'm paying for?
The Smothered Chicken Diane would have been better smothered at birth. Tasteless and not remotely resembling the picture on the menu.
I guess the worst part of the experience was being given dirty water glasses. I immediately requested a replacement for the one which had debris attached to it (no replacement forthcoming). When I drank from the second glass it still tasted of the coke it had held previously. Revolting. I had been given a glass which hadn't been cleaned between clients.
I took the glass to the bar and again requested replacements, pointing out that it isn't acceptable to give dirty glasses to customers.
The very friendly bar-lady apologised and said the glass washer wasn't working properly. She washed the glasses by hand, but then dried the first one on her apron! So much for hygiene. I doubt the apron had been changed since she came on shift and it would have been rubbing against the bar, bins, cupboards and goodness only knows what else. I asked her why she wasn't using a teatowel to dry the glasses. She went to the kitchen and came back with a pattered teatowel which was grey with use. I resorted to sniffing it because it looked so disgusting. To be fair it did smell clean, but created the most awful impression.
Oh, and don't get me started on the number of flies buzzing around inside the restaurant..... are they in the kitchen too?
I believe a significant amount of training is required to bring this restaurant back to the former standards it would have been justifiably proud of. I think the manager also needs to decide whether he wants the beer and footy crowd or he wants families and couples as his clients.
Right now I doubt we would choose to go back. I certainly wouldn't take friends or business clients there and although we have previously used the restaurant for large family meals (16+ people) we will be looking for another venue for these events in future.
Such a shame as the staff were friendly - just not very houseproud!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.