We booked in the week to dine at this restaurant on Mother's Day (10/03/2013). We could only get a table for 5.30pm, which was ok. My husband and I, my mother in law and two young children were seated but after ordering at about 5.45pm, we were not served until nearly 7.00pm. They didn't have any children's menus and instead offered to cook my son (2 years old), a smaller portion of the menu. I asked for plain chicken and ended up getting chicken in breadcrumbs for my son. My husband ordered the duck with roast dinner, however his roast potatoes were no more that boiled potatoes rolled in fat! I ordered the lamb rump, which was really tough. My mother in law was eating Rennies after finishing her meal of lamb shank!
When we got the bill (not the cheapest place), we had been charged for items we did not order, and when asked by staff if we enjoyed our meal, my husband began to explain the problems and was given the response, "oh sorry you didn't enjoy your meal". That was it!
We were the last in the restaurant as it was closing around us at only about 9.00pm? Felt a bit uncomfortable. This restaurant was obviously expecting to be busy on Mother's Day but didn't cater accordingly, the staff need training with their customer service skills and don't book in the evening if you don't want to feel ushered out by the time you are eating your desserts!
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