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“A memorable birthday at the Burton”
Review of The Burton Hotel

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The Burton Hotel
Ranked #1 of 1 Hotels in Kington
Reviewed June 24, 2012

My family and I have been staying at the Burton over many years and have always enjoyed coming back as their improvements over the years have been fantastic .I stayed recently to celebrate my birthday with 40 of my friends. I chose the Burton because I knew I could rely on John Richardson and his staff and because they were the only hotel who would undertake Beef Wellington for such a large party! I can only thank the whole team for their superb organisation. The meal was truly excellent and it made my special birthday totally memorable. We look forward to another stay in the near future

  • Stayed: May 2012, traveled with friends
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Thank Vetalottle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 - 190 of 223 reviews

Reviewed June 10, 2012

I didn't recognise this hotel from the bad reviews. Having stayed in many 5* places I found the Burton friendly and more than good value for the £95 per room rate we payed. The staff are extremely helpful, the evening meal was very nice and had a modern feel. The attached spa is a nice bonus, as is the free wifi. What do people want for the room rate?! I've payed double for alot worse.

  • Stayed: June 2012
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1  Thank Lucozadelady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paradisefinder_9, Owner at The Burton Hotel, responded to this reviewResponded June 14, 2012

We are a 3 Star family run hotel celebrating 25 years under my ownership.We can accommodate 30 guests per night and 40 plus reviews seems small over a six year period.We thank you for your comments and I hope we shall continue to welcome back guests to the Burton for many years to come.

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Reviewed June 9, 2012

We stayed at The Burton whilst visiting the Hay festival. Our room was a decent size with a good bathroom, plenty of storage space and a big flat screen TV with a full range of Freeview channels.

The desk receptionist was very helpful, printing out a map to help us find our way to Hay. Car parking was easy in the large park at the rear of the hotel.

Where the hotel needs to get itself organised is with breakfast. We took one look at the gloomy, poorly lit dining room and the clingflim covered offerings to decide to grab a bite elsewhere.

  • Stayed: June 2012, traveled as a couple
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Thank RiccardoWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2012

This hotel is a real throw back to the seventies and is in need of updating. It tries really hard to resemble a more upmarket hotel, however fails abysmally. The beds are old with sagging and lumpy mattresses, and I would question the location of the kettle which was situated on a shelf directly above the head of the bed. Aren't there rules and regulations about such things? We got back one evening, to find the towels that we had used that morning had been hung up to dry in the bathroom and not replaced; on another evening, we thought our room had been broken in to, only to discover that the maid who had cleaned it that day had forgotten to close and lock the door after her! Most of the staff lacked social skills, although there was one young Polish waiter who was really attentive. The cook at breakfast just couldn't cook eggs - even when I requested soft poached eggs I still managed to end up with two pieces of rubber on my plate. The only saving grace were the evening meals - we only ate there twice but both times the food was fine. If you're thinking of staying at this hotel - don't!

  • Stayed: June 2012, traveled as a couple
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2  Thank Lesley325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paradisefinder_9, Owner at The Burton Hotel, responded to this reviewResponded June 14, 2012

We value and appreciate your time giving us feedback.We apologize for leaving your door open after your room was serviced.We shall address your points as staff courteousness and continued
food quality is extremely important to us.

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Reviewed April 23, 2012

The Burton is a nice enough place - the staff were all very friendly and it's surprisingly quiet given it's on the main road. There is plenty of parking and the pool/gym looked lovely (although we didn't use them). There's a decent selection of beers and wines and the bar is dog-friendly too. The bedroom and bathroom were both spotless if a little tired. However we did find the beds too soft and saggy (so we didn't sleep very well) and the cooked breakfasts were average. Dinner was also average - there's a wide selection but I didn't think it was particularly brilliant. It filled us up but we went somewhere else for dinner the second night. Next time we are in the area we will try somewhere else first, but we certainly wouldn't refuse to stay at the Burton again.

  • Stayed: April 2012, traveled with friends
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Thank Genesta_in_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2012

This is the third time we have used the Burton and to be fair we would not want to stay anywhere else!
We have always found the staff very helpful, friendly and polite. The rooms are spotlessly clean with large flat screen tellevisions, tea and coffee. The en suite bathrooms are immaculate with clean large bathsheets and towels provided every day. Plenty of hot water at any time of the day or night with powerful showers. The bathrooms look to be very modern.
We have stayed in three different rooms on three different visits and have not found fault with any of them. The decor is nuetral and our sleep has been restful. There is a patio area to the rear with a small well kept garden and also a golf putting area.

The breakfasts are simple but very tasty and are enough to fill you up for the morning. White or brown toast, tea, coffee and juice are all available.
The food at the burton we have found to be superb! The sticky toffee pudding is to die for and the steaks and other menu items were very nicely cooked, plentiful and extremely tasty, even the sandwiches are awesome......Beef that melts in your mouth with fresh soft bloomer bread surrounded by a nice crispy crust.
Food can be ordered to go straight to your room and arrives very quickly with a friendly smile.

also included in the price is use of the swimming pool, sauna and steam room etc. Clean and modern facilities and very relaxing all included.......what more could you want.

Car parking is simple with a huge car park to the rear of the hotel and a small car park to the front.

In short we have always experienced a very pleasant time indeed at the Burton and cant praise the staff highly enough for their hard work and polite friendly attitude. We will deffinately be staying again. Thankyou to all of you for making our stays so enjoyable.

Room Tip: never had a bad room. ive seen someone say here that HGV's thundered past the hotel and it was n...
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  • Stayed: November 2011, traveled with friends
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Thank BonnyClydeSouthEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2011

We arrived at the Burton Hotel on the Thursday and were able to park straight away in the little carpark outside the Leisure suite. On entering, we were made very welcome by the receptionist, who showed us upto our room, warning us on the way up of a raised step just before the top. (Needless to say, I forgot later, and fell over it!). The room itself was clean and fresh, with the en suite being very modern. Only drawback to the room I found was that there were cobwebs on the ceiling, and the slightly dated decor. Then again, we didn't spend a lot of time in the room, as we were out and about, it was just a place to lay our heads at night. The leisure facilities were excellent. At times we had the pool and jacuzzi to ourselves, staff were very helpful and pleasant. The food was good, I had the salmon, which did arrive slightly undercooked, but once this had been rectified with many apologies, I found it to be very tasty. All in all we had a lovely time there, fell in love with the hotel and the town of Kington itself, and we will be going back next October with our daughter for a few days again.

  • Stayed: November 2011, traveled as a couple
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Thank Niki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Burton Hotel

Address: Mill Street, Kington HR5 3BQ, England
Location: United Kingdom > England > Herefordshire > Kington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Kington
Price Range: $129 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Burton Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
Attractive town centre hotel which has been in the same family ownership for 30 years. 23 large en-suite rooms which includes 6 deluxe bedrooms and 1 deluxe fully disabled access ground floor bedroom in the new south wing. Also in the south wing two new two bedroomed self contained apartments with their own balcony. All rooms have freeview tv with Sky tv in the bar. The bar is open all day every day serving fresh coffee, afternoon tea, meals lunchtime and evening and local real ales. An a la carte restaurant serves meals every evening and there is a large function room which can cater for parties from 20 to 100. Complimentary to all hotel guests is Cloud 9 spa incorporating a palm fringed heated indoor pool, jacuzzi, steam room, sauna and gym. An all weather 9 hole putting green in the large beer garden. ... more   less 
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Also Known As:
Burton Hotel Kington
The Burton Hotel Kington, England

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