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“Great Hotel, Great Customer Service”

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Premier Inn Kings Langley Hotel
Ranked #1 of 2 Hotels in Kings Langley
Certificate of Excellence
Reviewed August 29, 2013

After a very disappointing experience with Ibis (Elstree), staying at this hotel was a breath of fresh air.
A warm and helpful welcome at Reception followed by excellent customer service in relation to a few things we needed.
Over to the linked pub (The Young Pretender) for dinner and again a warm welcome and great friendly service, with a good choice of food as well as constructive vegetarian options (and not the usual unimaginative mushroom based dishes).
Continuous great attitude from Reception staff, very friendly.
Breakfast again in the linked pub, good quality and value for money and again excellent customer service.
The room was better than the usual Premier Inn standard (which in our experience so far has been good) and the king size bed was fabulous as were the pillows.
Noise wise, excellent two nights sleep, no disturbances.

A great stay, we will be returning :-)

  • Stayed: August 2013, traveled as a couple
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1  Thank Alasdair S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura G, Operations Manager at Premier Inn Kings Langley Hotel, responded to this reviewResponded September 20, 2013

Thank you for taking your time to write a review, we are delighted that you had an enjoyable experience here and your comment will be passed on to both the hotel and the Young Pretender Pub.
We do hope to see you again in the future
Kind Regards, Laura Gray, Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 - 640 of 879 reviews

Reviewed August 23, 2013

Stayed here when visiting friends - usual standard of room good size - always clean and fresh - nice bed and linen (4 pillows!!!!!!! Yay!) bathroom more than adequate - what can you say??? Breakfast next door was not the best we have ever had but maybe this was just a hiccup.

  • Stayed: July 2013, traveled with friends
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Thank Rosslyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura G, Operations Manager at Premier Inn Kings Langley Hotel, responded to this reviewResponded September 20, 2013

Thank you for taking your time to give your feedback regarding your recent stay here. Your comments will be passed on to the Young Pretender pub regarding your breakfast experience we do hope to see you again in the future.
Kind Regards, Laura Gray, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013 via mobile

The Premier Inn is a great place to stay. The staff was very friendly, the room was great and everything was clean. In the evening we had our dinner at the pub next door(which is connected). The Carvery for 6,95£ was perfect - nothing to moan about at all. The breakfast was good,too. I only can recommend this location!

  • Stayed: August 2013
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Thank Cracker999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura G, Operations Manager at Premier Inn Kings Langley Hotel, responded to this reviewResponded September 20, 2013

Thank you for taking your time to write a review regarding your recent stay here. We are delighted that you enjoyed your stay and your feedback will be passed onto both the Hotel and the Young Pretender Pub.
We do hope to see you again in the future
Kind Regards, Laura Gray, Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

This was the 2nd time we visited this hotel this year; first time I gave it a raving review and said it was one of the best we had stayed at. However this time, our visit was not as successful, mainly due to the excessive heat of the hotel and the too small and very hard spare bed for our son (who was not with us on our first visit).

There had been a power cut at the hotel the day before our visit, but we were called en route and given the alternative to stay elsewhere as electricians were still working at the hotel.

As it was, we wanted to keep our booking and the electrics were all back on by the time we arrived. Sadly this did not mean our stay was a success, as the excessive heat (27 degrees even with a fan going full blast all night) meant I did not sleep, and my son did not sleep due to the hard and small bed.

The staff at this hotel, however, are excellent, and listened to our issues and gave us a refund without question, which was some consolation for the lack of sleep (we have stayed in Premier Inns for many years and have never complained before). In particular, Kirsty, Samina and the night porter were fantastic and are all a huge asset to the company We almost felt disloyal asking for our booking to be transferred to Hemel Hempstead, where there was air conditioning and bigger spare beds.

If this hotel invests in some air conditioning and better spare beds, we would definitely return, as the location is excellent, the staff are brilliant and the pub nextdoor serves lovely food,

  • Stayed: August 2013, traveled with family
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1  Thank Vicki O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013 via mobile

We stayed here for the night whilst visiting Harry Potter studios . Staff great , room great , pub next door great . Breakfast hot with plenty of choice . Would stay here again without any hesitation . 10 out of 10 !

  • Stayed: August 2013
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1  Thank WOO2702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura G, Operations Manager at Premier Inn Kings Langley Hotel, responded to this reviewResponded August 20, 2013

Thank you for taking your time to write a review, your feedback is much appreciated and your comments will be passed on to both the hotel and the Young Pretender Pub
We hope to see you again in the future
Kind Regards, Laura Gray, Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

Stayed here in Aug 2013 for a trip to Warner Bros Studios. Hotel was easy to find, ample parking. Family type food pub in next building. Nice quiet location. Check in easy and efficient, staff very nice. Room spotless. Main 5ft bed was comfy, but pull out bed for a child was very firm. Price was very good. Only downside was room was very hot at night, despite 2 fans, and weather was not exceptional at the time.No aircon. However I would still go back.

  • Stayed: August 2013, traveled with family
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1  Thank Wewantcleanrooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura G, Operations Manager at Premier Inn Kings Langley Hotel, responded to this reviewResponded August 20, 2013

Thank you for taking your time to write a review, we value our guests feedback and your comments will be passed on to both the hotel and the Young Pretender Pub. We hope to see you again in the future.
Kind Regards, Laura Gray, Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

Stayed here for a few nights recently as we were visiting the area. Hotel is easy to find, with plenty of onsite free parking.

Our check in was swift and welcoming and the room was exactly as you would expect for a Premier Inn. Breakfast in the attached pub was average but could have been fresher and replenished more frequently rather than cooking masses first thing and leaving it sitting under a heat lamp all morning. That said, there was plenty of choice in both the hot and cold sections.

The staff in this hotel must be praised. They are an absolute credit to the hotel, every time we walked past reception, be it in the morning or evening, we were greeted with a friendly "Hello, have you had a nice day" or "did you enjoy breakfast" or whatever was appropriate for the time of day. Indeed, the staff in the restaurant were equally as friendly.

We did have an evening meal in the pub and felt that is wasn't really that great. Yes, it as cheap, but it was rather less than average.

The location of this hotel is great if you need the M25 or Harry Potter tour. It is also good for the station (20/25 min walk or short taxi ride) where half hourly train services take you directly to London Euston in less than 30 minutes.

Would stay here again if in the area, especially for the price, it's great value.

  • Stayed: August 2013, traveled with family
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Thank NoFishShropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura G, Operations Manager at Premier Inn Kings Langley Hotel, responded to this reviewResponded August 20, 2013

Thank you for taking your time to write a review, we value your feedback and your comments will be passed on to both the hotel staff and the Young Pretender Pub. We hope to see you again soon.
Kind Regards, Laura Gray, Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Kings Langley Hotel

Address: Hempstead Road, Kings Langley WD4 8BR, England
Location: United Kingdom > England > Hertfordshire > Kings Langley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kings Langley
Price Range: $67 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Kings Langley Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
In a tranquil setting just a short owl's flight from the Harry Potter tour at Warner Bros Studios. ... more   less 
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Also Known As:
Premier Inn Kings Langley Hotel Kings Langley
Premier Inn Kings Langley Hotel Hertfordshire

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