As a adult family of 4 from Australia we booked 2 rooms at this hotel for 2 nights when we arrived only 1 room had been allocated. There was an issue with the toilets not flushing properly which was an extreme embarrassment to my 89 year old mother. There were 2 weddings and a birthday booked for that weekend which were extremely noisy and didn't allow us to entertain our own visitors. After we left we were charged twice for one of the rooms. Despite numerous e-mails and producing both the receipts and the bank statements nothing has happened.
I could not advise any-one to stay at this hotel as they do not respond and deal with their mistakes appropriately.
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- Also Known As:
- Shendish Manor Hemel Hempstead