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“Wonderful friendly place to stay”

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Premier Inn Hemel Hempstead West Hotel
Ranked #5 of 9 Hotels in Hemel Hempstead
Reviewed July 3, 2013

My partner and i stayed here for 2 nights and i have to say we were both overwhelmed by the excellence of the welcome and the service supplied by the staff of this hotel. Both the room and the food could not be faulted and we will certainly be advising family and friends to stay here if on trips to London or surrounding areas. Thank you again Premier Inn Hemel Hempstead West.

  • Stayed: June 2013, traveled as a couple
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Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded July 10, 2013

Thank you for taking the time to leave such a fantastic review about our hotel. It is brilliant to hear such positive feedback about the staff, the restaurant and rooms, and this will be passed on to all staff members. It is great to hear you enjoyed your visit at Hemel Hempstead West and we look forward to seeing you again in the near future.

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383 - 389 of 516 reviews

Reviewed June 26, 2013

One night stay for work .The staff were very good friendly and cheerful the room was the usual high standard (no one that has been renovated yet with still the old style tv.(I know it is a little bit pickey but the little things count).The food in the in house restaurant was good and the price was not bad .Not a great location if you wanted to go for a night out but for work good.

  • Stayed: June 2013, traveled on business
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Thank 186459And123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded June 29, 2013

Thank you for taking the time to comment on our hotel. It is great to hear that the staff members were friendly and cheerful throughout your stay, and that you enjoyed eating in our restaurant. With regards to the rooms, we are looking into changing the televisions, but are pleased you found the room to live up to the high standards of other Premier Inns.

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Reviewed June 24, 2013

The welcome at this hotel and in the restaurant was first class. The room was quiet, even though the location is right beside the A41 the triple glazing ensures that you do not hear any traffic noise. There is also a lift in the hotel which you do not always get in the smaller Premier Inns.
The room was up to the usual high standard found in Premier Inn with comfortable beds, high standard of cleanliness and good decorative order.
The attached restaurant serves very good meals. We had a soup starter which was excellent, hot and a good portion size served with bread and butter on a wooden trencher. There was also a salad bar included with the meal which we enjoyed as many places do not offer this option and we do like a side salad with our meal. There is a good range of main meals, the Salmon option we had was well presented with plenty of buttered new potatoes and grilled tomatoes, together with the salad this made an excellent meal. The sweet courses were very good my partner particularly enjoyed the Trifle Sundae which is to be recommended.

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  • Stayed: June 2013, traveled as a couple
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Thank GoldenEagleTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded June 29, 2013

Thank you for taking the time to leave such a positive review about the hotel. It is fantastic to hear the praise about our staff members, the high standard of the room and your experience in our restaurant. This will be passed on too all team members so we continue to provide this service. We look forward to seeing you again in the future.

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Reviewed June 14, 2013

We stayed here for one night on 4th June when visiting a nearby RAF base and had no complaints about this Hotel. The room was large, spotlessly clean and the bed was extremely comfortable. The staff were excellent too! We had our evening meal and breakfast in the cozy restaurant and the quality of the food was very good. We will probably be returning here in late August and hope to stay here again.

  • Stayed: June 2013, traveled as a couple
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Thank scottysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded June 16, 2013

Thank you for taking the time to comment on our hotel. It is fantastic to hear such positive feedback about the size and comfort of the rooms, our staff service and quality of the food in our restaurant. It is always great to hear when guest enjoy their stay with us and these comments will be passed on to all staff members. We look forward to seeing you again in August.

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Reviewed June 3, 2013

Looking back over my previous Premier Inn reviews they seem to have a similar trend and Hemel Hempstead West continued in the same vein. Although a slightly older hotel in the chain the room was totally as expected - large, clean and tidy with extra pillows and towels, while the bathroom was spotlessly clean. The gentleman on reception was friendly and welcoming and up to the high standard Premier Inn staff have seemed to set recently.

As a previous reviewer mentioned the room was very warm when we arrived and with no air conditioning, the idea of having an open window while reasonably close to the traffic noise from the A41 wasn't really an option which made for a slightly less than perfect nights sleep, which was also disturbed by the seeming obligatory selfish other guests speaking extremely loudly in the car park (although there was no noise inside the hotel). Not much Premier Inn can do to improve the lack of manners of a small minority of their guests though.

Unfortunately the other trend that continued was of the hotel being let down by the catering at their adjoining establishment. As we had to leave very early we didn't have the opportunity to try breakfast, but dinner on arrival was extremely disappointing. The 'salad bar' was that in name only with very little fresh produce, the sharing platter as a starter was a quite nice and a pleasant selection of ribs, wings etc, however my rump steak was well below the standard I would expect. It was a sub standard cut of meat - over cooked, hard, chewy and pretty flavourless and certainly not worth the money. Having said that, the waiting staff were pleasant and friendly.

  • Stayed: June 2013, traveled on business
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1  Thank keith_williams2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded June 10, 2013

Thank you for taking the time to comment on our hotel. It is great to hear that we live up to the same standards of other premier inn’s you have stayed in. We feel we have a great team here, and always appreciate positive feedback regarding team members. In future please always feel free to contact reception with regards to the temperature in the rooms, as additional fans and sheets can be provided. We are sorry to hear that you felt let down by our restaurant, and shall pass this information on to the F&B team, and look into new ways to overcome these issues to prevent them occurring again. We look forward to seeing you again in the future.

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Reviewed May 26, 2013

Stayed here just for one night and from the outside was disappointed. The staff were fantastic, the room was spotless and the breakfast even though the restaurant was packed was the best I have ever tasted. Would stay again and was good value for money.

  • Stayed: May 2013, traveled with family
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Thank Lucy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded May 29, 2013

Thank you for choosing to stay at Hemel Hempstead West, It is fantastic to hear such great comments about our rooms, staff and breakfast and these will be passed on to all staff members. We look forward to seeing you again in the near future.

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Reviewed May 13, 2013

Stayed one night, 13th May, great welcome, very friendly staff, Katherine was outstanding and the others were very good also,

Basic but large clean room, everything you needed was present. remember it is a Premier Inn and not claiming to be five star. No problem with noise and a good comfy bed.

Some guests were noisy at six am but that is not the fault of the hotel.

Meal deal was good value, well worth the money.All freshly cooked to order.

We will continue to use this chain as again it has been a pleasure.

As usual, if the management want further feedback, please contact me.

  • Stayed: May 2013, traveled with family
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Thank trevor2906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded May 16, 2013

Thank you taking the time to leave such great comments about the hotel. It is always fantastic to hear such positive feedback about the staff, the facilities and restaurant. With regards to internal noise, we are always looking into news ways to help overcome this issue. It is great to hear that you will continue to use our hotels and look forward to seeing you again.

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Additional Information about Premier Inn Hemel Hempstead West Hotel

Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Location: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range: $59 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

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