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“Premier Service!”

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Premier Inn Hemel Hempstead West Hotel
Ranked #5 of 9 Hotels in Hemel Hempstead
Reviewed November 19, 2012

Hotel very well located just off the A41. Large well lit car park. Staff very friendly and knowledgable - very welcoming on reception. Superb breakfast - very efficiently served and presented. Rooms spacious and clean. Although we did not have dinner on this occasion, the service last time was excellent.

A short walk takes you to a petrol station selling a wide range of snacks, off license, etc. Also - if desperate - there is a McDonalds about 50 yards away!!

We will definitely stay here again.

Room Tip: Rooms at the front of the hotel overlook the busy A41 - suggest a room at the rear. However, the qu...
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  • Stayed: November 2012, traveled as a couple
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Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded November 21, 2012

Thank you for leaving a lovely comment about our hotel, its lovely to see that you had a very pleasant stay with us here at Hemel West. The comments about the staff, food and how clean and comfortable the rooms are have been passed on. We do hope to see you here in the near future. Thank you again.

Kind Regards,

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416 - 422 of 518 reviews

Reviewed November 13, 2012

I have stayed at Bourne End twice before and find the site a very good location as it is just far enough away from the main roads with excellent parking. The size of the Premier Inn is just big enough to still maintain friendliness of the staff and to be recoginised by some of them.
Room spotlessly clean and very comfortable for our needs.
Well done Bourne End for another successful stay.

  • Stayed: November 2012, traveled as a couple
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Thank sonnykernow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded November 14, 2012

Thank you for the lovely comments about our hotel. We all strive to make this the best hotel in the area, and by reading comments like yours I feel like we are achieving this. Were very happy that you enjoyed your stay with us and we hope to see you again in the future.

Kind Regards,

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Reviewed November 8, 2012

I did not stay at this hotel, the driver from the airport dropped me off at the incorrect Premier Inn. Upon this discovery in the lobby, I was left with the option to call a cab to drive me the additional 10 minutes to the correct establishment. After hearing this, associate Ryan Mullins took it upon himself to personally arrange transportation for me to the correct hotel. If there is an award for going above and beyond the call of duty, this gentleman deserves it. If this is the quality of personnel Premier Inns tend to hire, I am greatly influenced to use their services again. Thanks!

  • Stayed: November 2012, traveled solo
    • Service
Thank viperware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded November 14, 2012

I would like to say first of all thank you for leaving such lovely words about a member of staff at our hotel. The message has been passed onto Ryan and also has been passed onto the management team. I hope you had a good stay at Hemel Hempstead central hotel, and hopefully see you staying at our hotel sometime in the future.

Kind Regards,

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Reviewed October 23, 2012

Very knowledgeable staff and helpful. Hotel is accessible for wheelchair users, but corridor is a little on the narrow side. Ring ahead if you want accessible bathroom, which are not available in family rooms.

  • Stayed: October 2012, traveled with family
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Thank tjmcg6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded October 24, 2012

Thank you for you feedback about the hotel. I will pass the kind words about the staff onto them. We do hope to see you again in the future,

Kind Regards,

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Reviewed October 22, 2012

Stayed one night at this premier inn on our way to London. There was plenty of space in the car park and check in was quick although it was 1am by time we arrived ! As others have mentioned the rooms are a bit dated in decor compared to other premier inns, but it is still spotlessly clean and this wasn't a problem at all.

Breakfasts were cooked to order on site, and it was quiet when we stayed so everything ordered was hot. Breakfast area was always tidy, well stocked and cleared of spills etc. Had a brief chat with the waitress who was cheerful and friendly.

Can't say we were particularly bothered by any road noise.

Only minor criticism was the shower - water pressure was non existant.

  • Stayed: October 2012, traveled as a couple
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Thank andrea386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded October 24, 2012

Thank you for taking some time out to write a comment about our hotel. Were all very happy that you enjoyed your stay with us. Hopefully at some point in the near future, we will be getting a refurbishment in the rooms, but as of yet we do not know when this will happen. I will pass the message on about the shower pressure to maintenance to see if we can this problem resolved. We do hope to see you again in the future.

Kind Regards,

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Reviewed October 14, 2012

Clean and comfortable room, friendly staff, nice breakfast. Pretty much all you would need for an overnight stay. It is by a main road of course, so some road noise is inevitable. It isn't too bad to truly affect the stay though.

  • Stayed: October 2012, traveled on business
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Thank Endcliffeblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded October 15, 2012

Thank you for the review about our hotel. Its good to see you had a comfortable and pleasant stay with us. We do hope to see you again in the future.

Kind Regards,

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Reviewed October 9, 2012

Very conveniently situated, good car park, courteous staff, very nice breakfast with pleasant staff. We did hot try evening meals as we were visiting family. We were even telephoned on arrival to ensure that all was to our requirements. We have stayed at a few Premier Inns and was so pleased that they now do breakfasts, much more convenient than having to go outside to adjoining premises.

Room Tip: This Premier Inn was comfortable, convenient and clean, staff were very courtious
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  • Stayed: October 2012, traveled with family
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Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this reviewResponded October 12, 2012

Thank you for leaving such a lovely comment about the hotel and its staff. Reading comments like yours makes us feel very happy, and gives us the knowledge knowing that we are doing our job right, and making all our guests feel comfortable and at home with us. We do hope to see you again if you are ever in the area.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Hemel Hempstead West Hotel

Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Location: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range: $59 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
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Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

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