We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Hertfordshire Welcome” 5 of 5 bubbles
Review of Premier Inn Hemel Hempstead West Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Premier Inn Hemel Hempstead West Hotel
Ranked #6 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
Truro, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hertfordshire Welcome”
5 of 5 bubbles Reviewed November 13, 2012

I have stayed at Bourne End twice before and find the site a very good location as it is just far enough away from the main roads with excellent parking. The size of the Premier Inn is just big enough to still maintain friendliness of the staff and to be recoginised by some of them.
Room spotlessly clean and very comfortable for our needs.
Well done Bourne End for another successful stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sonnykernow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, November 14, 2012
Thank you for the lovely comments about our hotel. We all strive to make this the best hotel in the area, and by reading comments like yours I feel like we are achieving this. Were very happy that you enjoyed your stay with us and we hope to see you again in the future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

446 reviews from our community

Traveler rating
    217
    145
    55
    20
    9
See reviews for
174
126
23
68
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Simi Valley, California
1 review
5 of 5 bubbles Reviewed November 8, 2012

I did not stay at this hotel, the driver from the airport dropped me off at the incorrect Premier Inn. Upon this discovery in the lobby, I was left with the option to call a cab to drive me the additional 10 minutes to the correct establishment. After hearing this, associate Ryan Mullins took it upon himself to personally arrange transportation for me to the correct hotel. If there is an award for going above and beyond the call of duty, this gentleman deserves it. If this is the quality of personnel Premier Inns tend to hire, I am greatly influenced to use their services again. Thanks!

  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Service
Helpful?
Thank viperware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, November 14, 2012
I would like to say first of all thank you for leaving such lovely words about a member of staff at our hotel. The message has been passed onto Ryan and also has been passed onto the management team. I hope you had a good stay at Hemel Hempstead central hotel, and hopefully see you staying at our hotel sometime in the future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehaven, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

Very knowledgeable staff and helpful. Hotel is accessible for wheelchair users, but corridor is a little on the narrow side. Ring ahead if you want accessible bathroom, which are not available in family rooms.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tjmcg6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, October 24, 2012
Thank you for you feedback about the hotel. I will pass the kind words about the staff onto them. We do hope to see you again in the future,

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, UK
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

Stayed one night at this premier inn on our way to London. There was plenty of space in the car park and check in was quick although it was 1am by time we arrived ! As others have mentioned the rooms are a bit dated in decor compared to other premier inns, but it is still spotlessly clean and this wasn't a problem at all.

Breakfasts were cooked to order on site, and it was quiet when we stayed so everything ordered was hot. Breakfast area was always tidy, well stocked and cleared of spills etc. Had a brief chat with the waitress who was cheerful and friendly.

Can't say we were particularly bothered by any road noise.

Only minor criticism was the shower - water pressure was non existant.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank andrea386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, October 24, 2012
Thank you for taking some time out to write a comment about our hotel. Were all very happy that you enjoyed your stay with us. Hopefully at some point in the near future, we will be getting a refurbishment in the rooms, but as of yet we do not know when this will happen. I will pass the message on about the shower pressure to maintenance to see if we can this problem resolved. We do hope to see you again in the future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 14, 2012

Clean and comfortable room, friendly staff, nice breakfast. Pretty much all you would need for an overnight stay. It is by a main road of course, so some road noise is inevitable. It isn't too bad to truly affect the stay though.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Endcliffeblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, October 15, 2012
Thank you for the review about our hotel. Its good to see you had a comfortable and pleasant stay with us. We do hope to see you again in the future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport South Wales
1 review
5 of 5 bubbles Reviewed October 9, 2012

Very conveniently situated, good car park, courteous staff, very nice breakfast with pleasant staff. We did hot try evening meals as we were visiting family. We were even telephoned on arrival to ensure that all was to our requirements. We have stayed at a few Premier Inns and was so pleased that they now do breakfasts, much more convenient than having to go outside to adjoining premises.

Room Tip: This Premier Inn was comfortable, convenient and clean, staff were very courtious
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, October 12, 2012
Thank you for leaving such a lovely comment about the hotel and its staff. Reading comments like yours makes us feel very happy, and gives us the knowledge knowing that we are doing our job right, and making all our guests feel comfortable and at home with us. We do hope to see you again if you are ever in the area.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

Very friendly staff who treated you with courtesy. Comfortable room with lovely towels and plenty of them. Newly refurbished restaraunt with well cooked food and good bar area. Excellent breakfast and lovely service from everyone we met. Even rang to check to see if our room was OK a few minutes after we had gone in. Only criticism was there was insufficient milk for 2 people if you wanted a drink on arrival and again in the morning. I am sure they would have given us more if we had asked.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharnie D, Manager at Premier Inn Hemel Hempstead West Hotel, responded to this review, October 9, 2012
Thank you for leaving such nice words about our hotel. We love reading comments like yours! Were very happy you enjoyed your evening meal and breakfast with us, I will pass the comments onto the chefs. If you do stay with us again, please don’t hesitate to call if there any requests you may have, like extra tea, coffee etc… We do hope to see you in the near future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hemel Hempstead hotels
2.4 mi away
Premier Inn Hemel Hempstead Central Hotel
Premier Inn Hemel Hempstead Cent...
#3 of 11 in Hemel Hempstead
4.0 of 5 bubbles 727 reviews
3.0 mi away
Holiday Inn Express Hemel Hempstead
Holiday Inn Express Hemel Hempst...
#1 of 11 in Hemel Hempstead
4.0 of 5 bubbles 692 reviews
1.4 mi away
Boxmoor Lodge Hotel
Boxmoor Lodge Hotel
#2 of 11 in Hemel Hempstead
4.5 of 5 bubbles 371 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
Shendish Manor Hotel
Shendish Manor Hotel
#4 of 11 in Hemel Hempstead
4.0 of 5 bubbles 782 reviews
0.5 mi away
The Watermill Hotel
The Watermill Hotel
#11 of 11 in Hemel Hempstead
3.5 of 5 bubbles 394 reviews
4.5 mi away
Holiday Inn Hemel Hempstead M1, Jct.8
Holiday Inn Hemel Hempstead M1, ...
#5 of 11 in Hemel Hempstead
4.0 of 5 bubbles 585 reviews
Show Prices
Show Prices
Show Prices

Been to Premier Inn Hemel Hempstead West Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Hemel Hempstead West Hotel

Property: Premier Inn Hemel Hempstead West Hotel
Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Location: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda and Premier Inn so you can book your Premier Inn Hemel Hempstead West Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing