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“Disappointed”

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Premier Inn Hemel Hempstead Central Hotel
Ranked #3 of 9 Hotels in Hemel Hempstead
Certificate of Excellence
Reviewed November 28, 2013

Very disappointed, stayed here before and was great, but has gone down hill. Unfriendly reception on booking in, overcharged for drinks, long wait to be served at evening meal. Breakfast buffet not on (Yet paid for it) room not cleaned for two days (They forgot) Fire alarm went off at 5am, yet never checked on guests

  • Stayed: November 2013, traveled with family
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Thank MackyMacka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded December 2, 2013

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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546 - 552 of 789 reviews

Reviewed November 24, 2013

Book 2 rooms for my wife and I plus our daughter as they were going to the Harry Potter thing. Hotel easy to find as was the car park. No problem with booking in and the rooms were easy to find. Rooms were clean and had everything you needed. Heating/air con unit in room effective but a little noisy. We didn't eat in the hotel but went to the bar on our return from a night out. Bar was comfortable to sit in and not to noisy. Breakfast was of a good quality, we had full English. The only thing that spoilt it was the fire alarm going off at 5 in the morning! Somebody smoking apparently so you could hardly blame the hotel? Not sure if this qualifys under their money back if you don't get a good nights sleep policy but it wasn't mentioned on our booking out?

  • Stayed: November 2013, traveled with family
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Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded November 25, 2013

Dear Bob W,

Thank you for taking your time to review our hotel on Trip Advisor. I am sorry to hear you were waken by the fire alarm, but I am glad you found the rest of your stay enjoyable. I hope the Harry Potter Studios was also good. I am also happy to hear you enjoyed your breakfast (all you can eat!)
We hope you come again soon

Kind regards
Operations Manager
Premier Inn
Hemel Hempstead Central

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Reviewed November 24, 2013

I've stayed at a number of Premier Inns but this one has got to be one of my favourites. A fantastic location right by the main shopping centre. A nice bar and separate restaurant area is a bonus. It has the feel of a more upgrade hotel. Friendly staff (but they normally are at Premier). Room was excellent with lovely views over the river and water gardens. We asked for an extra duvet (coldest night of the year so far) and one appeared within minutes. Overall a very pleasant experience and one which we surely will repeat. This hotel is a credit to Premier Inns and is a total bargain for the price. Ryanair - look and learn!! This is budget done properly.

Room Tip: Ask for rooms on the fourth or fifth floor even numbered 02 to 10 (eg 402/404/406 ...) they have gre...
See more room tips
  • Stayed: November 2013, traveled as a couple
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Thank peter_the_traveller4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded November 25, 2013

Dear peter_the_traveller4,

Thank you for taking the time to review our hotel on Trip Advisor. Your feedback serves as a great motivator to the team here at Hemel Hempstead Central and I will be sure to pass on your great review.
I am glad you found your stay pleasant with our friendly staff and great views.
We do look forward to seeing you again

Kind Regards,
Operations Manager
Premier Inn
Hemel Hempstead Central

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Reviewed November 18, 2013

I stayed here with my partner this weekend gone, we chose this one due to location as we had been to the Warner Brother Studio tour that day. Location is really good - they sent a courtesy email before we arrived with direction to the car park which was a massive help. Upon arrival staff were really friendly and helpful and they booked us a taxi to our dinner reservation. We had a room on the 5th floor, it was a great size, quite cold but the heating did a great job and was easy to work, nice little TV and tea and coffee making facilities. The shower was also really good.
It was everything we needed and a great stay overall.

  • Stayed: November 2013, traveled as a couple
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Thank Emmy098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded November 18, 2013

Dear Emmy098,

Thqank you for taking your time to review our hotel on Tripadvisor.
I am glad you found our team friendly and helpful. i am also happy to hear you enjoyed your room and shower.
We do hope to see you again soon

Kind Regards

Operations Manager
Premier Inn Hemel Hempstead Central

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Reviewed November 4, 2013

Lovely hotel situated in the heart of town centre shopping facilities. Parking is OK car park is very tight when trying to park but overall the location of the hotel is spot on. Staff very pleasant all around.



  • Stayed: November 2013, traveled as a couple
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Thank 20Sandi70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded November 18, 2013

Dear 20Sandi70,

Thank you for taking your time to review our hotel on Tripadvisor.
I am glad you found our hotel lovely with a spot on location as well as finding our team very pleasant all around.
We hope to see you again soon

Kind Regards

Operations Manager
Premier Inn Hemel Hempstead Central

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Reviewed November 3, 2013

I cannot recommend this hotel just for the fact that the room temp at night was so hot and the aircon unit was so loud and inefficient we had three bad nights sleep. I know that they guarantee a good nights sleep or your money back, but as everything else there was great (the restaurant, the staff and the location) I would have felt a bit of a cheap skate to claim my money back.
I would not be put off of staying in a premier inn again as on the numerous occasions before, It has been very good.

Room Tip: Take a portable aircon unit to get a good nights sleep.
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  • Stayed: October 2013, traveled with family
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Thank yasdnilknarf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded November 18, 2013

Dear yasdnilknarf,

Thank you for taking your time to review our hotel on Tripadvisor.
I am sorry to hear you found your room too hot and the air con unit loud and inefficient. We are looking into having these replaced.
I am glad you enjoyed the rest of your stay and I do hope you will stay with us again

Kind Regards

Operations Manager
Premier Inn Hemel Hempstead Central

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Reviewed October 30, 2013

Polite, friendly staff. Clean & comfortable, albeit very warm room. Air-con unit is loud, but efficient. They should have mini fridges and would prefer a slightly bigger screen TV. The shower was excellent.
All in all, a very pleasurable stay and would this hotel again.

  • Stayed: October 2013, traveled as a couple
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1  Thank profezah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded November 18, 2013

Dear profezah,

Thank you for taking your time to review us on Tripadvisor.
I am glad you found the team polite and friendly as well as our rooms clean and comfortable. i am sorry to hear you found your room very warm and the air con loud.
We do hope to see you again soon

Kind Regards

Operations Manager
Premier Inn Hemel Hempstead Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Hemel Hempstead Central Hotel

Address: Moor End Road, Hemel Hempstead HP1 1BT, England
Location: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#3 Business Hotel in Hemel Hempstead
#5 Romantic Hotel in Hemel Hempstead
#6 Family Hotel in Hemel Hempstead
Price Range: $59 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Hemel Hempstead Central Hotel 3*
Number of rooms: 114
Official Description (provided by the hotel):
Hemel Hempstead Central Premier Inn is a 114 bed hotel positioned in the centre of Hemel Hempstead's business and shopping district. It has an excellent restaurant and bar which opens at 06:30am to serve full breakfast. Evening meals are served from 06:00pm until 10pm from an a la carte menu and the bar is open to residents until late. We are on excellent transport links into London, trains run from Hemel station every 20 minutes direct into Lomdon Euston and the Northern and Victoria tubelines. Parking is chargeable at £4 per night charged on arrival. ... more   less 
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Also Known As:
Premier Inn Hemel Hempstead Central Hotel Hemel Hempstead

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