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Reviews (845)
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Reviewed April 8, 2013

Good modern hotel but bed was awful I didn't sleep all night as it was so hard and uncomfortable. Had bad back pain because of this .other than that good service , location and nice rooms. Wouldn't go back though because of the beds and lack of sleep .

  • Stayed: March 2013, traveled with friends
    • Value
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Thank Laurenkimberlywhite1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded April 12, 2013

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this. Please be assured that at we take all feedback seriously and we would like the opportunity to investigate these issues further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Reviewed April 5, 2013

One night stay. Kat on Reception was outstanding in her work - and at waiting in the restaurant in the evening. In the morning, June could not have been more helpful at breakfast. The only gripe is that wi-fi is only free for 30 minutes! One can go a few yards to McDonalds where there is no charge

Stayed: April 2013
2  Thank docbooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded April 7, 2013

Dear Guest,

I would like to thank you for the review, unfortunatly you have posted this under the wrong hotel. I have informed Hemel Hempstead West Premier Inn of your comment and pasted on all that has been written down.

Kind Regards,

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Reviewed April 3, 2013

Very clean convenient good value hotel. 15 mins by car from Warner brother harry potter studio tour. Good location for things to do generally as situated in a shopping g centre literally next door to TK Maxx.

  • Stayed: March 2013
    • Value
    • Location
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    • Service
1  Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded April 4, 2013

Dear Guest,

Thank you for your lovely feedback about the hotel. I am very happy you enjoyed your stay with us. I hope you had a lovely time at the Harry Potter studios, and didn’t spend too much! We do hope to see you again in the future.

Kind Regards,

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Reviewed March 19, 2013

You need to know that this is a 3 star hotel. They do have a restaurant and bar. The food is not fabulous but I was here on business and it is very convenient.

The room is spartan but clean and well maintained. The towels were rough. There is no in room safe. The TV is flat panel but small. There is a reasonable selection of TV programming. The bed was comfortable and pillows and linens were good.

The shower lacked was in a tub with a high side which was awkward to climb over. It would have been much easier if a "grab bar" was installed but it isnt there.

There is WiFi and it has decent coverage. The speed could be improved and I think that it is a bit oversubscribed.

The location to where I needed to be on business was perfect which is why I stayed there.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank WorkPlayEat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded March 20, 2013

Dear Guest,

Thank you for your review on our hotel. We take all comments into consideration and try and improve on them. I’m happy that overall you had a pleasant stay with us and found your room clean and comfortable for you to sleep in and also that you found the staff helpful, we do try our very best. We hope to see you again in the future.

Kind Regards,

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Reviewed March 12, 2013

Stayed here as going to Warner brothers harry potter tour, took 15 mins to get from hotel to there.
Hotel was easy to find hotel staff helpful and room clean and lovely view over the river.
Free car parking which is linked to hotel via foot bridge.
Restaurants next to hotel too.
Breakfast was lovely, we went down at 9.30 and although the hot breakfast was taken away we could still order what ever we wanted off the menu and the restaurant staff were fantastic in making sure we had all we need.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Helenk45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David B, Manager at Premier Inn Hemel Hempstead Central Hotel, responded to this reviewResponded March 13, 2013

Dear Guest,

I would like to say first of all, that I’m delighted to see you have had a lovely stay with us. All comments about the staff will get passed on to them and I will inform the chefs that you very much enjoyed your breakfast. I hope you had a lovely day at the Harry Potter studios! And we hope to see you again in the near future.

Kind Regards,

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