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Holiday Inn Express Hemel Hempstead
Ranked #1 of 10 Hotels in Hemel Hempstead
Certificate of Excellence
Reviewed September 2, 2013

very clean nice staff all you would expect from this chain.stopped here on way to harry potter world.nice breakfast it set us up for the day ahead the family rooms are ideal and well equipped.we did not get chance to use the swimming pool but it looked very nice

Room Tip: family rooms are good value
  • Stayed: August 2013, traveled with family
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1  Thank biffoLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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527 - 533 of 746 reviews

Reviewed August 28, 2013

I recently stayed here as I was attending a near-by wedding. The rooms are small but very comfortable with a sofa and desk. The hotel was spotless. Nice breakfast buffet available. Comfortable lounge/bar available in lobby. Several charming restaurants available on the canal just two minute walk away. I did encounter an unfortunate experience when the hotel lost hot water for several hours. I have since received an apology letter from the General Manager. Very impressive! I would highly recommend this property.

  • Stayed: August 2013, traveled with friends
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2  Thank EstellaSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this reviewResponded September 13, 2013

Dear Estella
Thank you so much for your feedback and comments. It is lovely to hear that even though you experienced an issue during your stay we have be able to restore your faith in our hotel and brand. We very much look forward to welcoming you and your family/friends to our hotel again in the future.
Kind regards,
Suzannah Richardson

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Reviewed August 26, 2013 via mobile

We stated here on a London trip to see the sights.
The room was great very clean, service was good and we were checked in fast.
Breakfast is ok basic but plenty of what you need for a early
Start.
Overall a great hotel and great location for London and Thorpe park.

  • Stayed: July 2013
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1  Thank shal1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

We stayed for two nights in this clean, modern hotel which proved excellent value for money with a breakfast thrown in! We were there for the Harry Potter Studios and a day trip to London. The staff were brilliant, they were very helpful and knowledgeable about trains, buses, taxis etc. Teri (Guest Services Manager) could start her own play centre, she was that good with the kids, especially when they get stung by a wasp!!! Nothing was too much trouble. Special mention too for Andy (Dept. House Keeping Manager). Great northern lass from our home town, helpful, funny and kept the hotel spotless!!!

Room Tip: Try and book a room at the back over looking the car park and the river as it is lovely and quiet...
  • Stayed: August 2013, traveled with family
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Thank ChelleD65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

I stayed her for two nights with my two children. The room was quite large and had air conditioning which was of benefit. The shower was good and there was a flat screen tv.

Breakfast was ok there was something for everyone. I know breakfast is free to all guests but a better variety of hot food old be offered, although it was adequate.

I would definitely stay here again. The hotel offers good value for money.

  • Stayed: August 2013, traveled with family
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Thank Gaz80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this reviewResponded August 26, 2013

Thank you for taking the time to feed back on your recent stay. I am pleased that you enjoyed our facilities and that the room suited you and your family. Im glad that you were able to enjoy our free breakfast and that you found it adequate for you and your family. We do hope to welcome you back soon. Many thanks, Suzannah Richardson.

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Reviewed August 14, 2013

We stayed here before day at the Harry Potter Studios. Friendly staff and great breakfast. Family room made up correctly with 4 beds (sofabed spaces). Car park is okay and well lit. Next door to a Sainsburys if you fancy getting some snacks!

  • Stayed: August 2013, traveled with family
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Thank adam_nwuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

Clean modern hotel and pleasant view over the canal was nice but unfortunately stay was marred by staff on reception who offered a lacklustre welcome and service.
Full marks to the chambermaids though who even left a bag outside with clean towels, toilet roll, coffee/tea bags etc whilst i was in the room one day.

  • Stayed: August 2013, traveled on business
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Thank helene t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHemel, General Manager at Holiday Inn Express Hemel Hempstead, responded to this reviewResponded August 26, 2013

Dear guest, thank you for your recent comments and for your feedback about the welcome you received which was not up to our usual standard. I have passed your comments onto the team as I know they share our vision of ensuring all guests receive great customer service so may I apologise that we failed you in this instance. Thank you for your feedback regarding the maids-again this has been passed onto them to let them know how pleased you were with their service. Thank you again and we do hope to see you again soon.
Regards,
Suzannah Richardson

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Additional Information about Holiday Inn Express Hemel Hempstead

Address: Stationers Place | Apsley Lock, Hemel Hempstead HP3 9RH, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Hemel Hempstead
#4 Romantic Hotel in Hemel Hempstead
Price Range: $70 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hemel Hempstead 3*
Number of rooms: 116
Official Description (provided by the hotel):
Choose the well-linked Holiday Inn Express Hemel Hempstead hotel, a short drive from local businesses and 2 minutes' walk from Apsley train station. The inviting Holiday Inn Express Hemel Hempstead is just 10 minutes by car from the handy A4251, M1 and M25. You can take off from London Luton Airport, 25 minutes' drive away, and reach central London in 30 minutes by train. We offer free parking on-site and you can set yourself up for the day with an inclusive buffet breakfast in our comfortable Great Room. Book a meeting for 40 in one of our 3 meeting rooms and stay connected with free Wi-Fi. We're 10 minutes' drive from local companies on Maylands Avenue and Breakspear Way. You can take to the slopes at the The Snow Centre in 5 minutes. Our family rooms sleep up to 2 adults and 2 children under 12 and kids stay free when sharing a room with parents. Spend a relaxing evening with friends over drinks or dinner in the Great Room lounge or simply relax in your comfortable and convenient guest room with modern decor, an en-suite with power shower and a 32-inch flatscreen TV. ... more   less 
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Also Known As:
Holiday Inn Express Hemel Hempstead Hotel Hemel Hempstead
Holiday Inn Hemel Hempstead
Hemel Hempstead Holiday Inn

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