Stayed here for 3 days whilst working nights locally.
On arrival receptionist took 20 mins to check 2 of us in. The other 4 took a further 30mins.
The buffet bar didn't seem to be changed as often as should as in food being used day after day if not eaten. The cooked breakfast, even though they use good quality produce (sausage bacon and eggs) the portion size is way too small. Bigger portions would have saved the breakfast. On some occasions the sausages were still cold. Big let down! Our breakfast came with price of room and I'm glad because if I'd had to pay £15.00 for the breakfast I would have been very very very disappointed and would have asked for money back
The staff were polite but very slow in dealing with your requests. Mostly foreign so have to repeat yourself with the language barrier but very cheery! The manager wasn't that helpful when asked by her staff for help saying "I don't know what you want me to do"before walking off back to office! I felt sorry for the staff working for her! !!
Yes the rooms are a bit outdated but they were clean. Needs a bit of redecorating but I can live with that. Hot tap in bathroom should be labeled BOILING (but I like that) and cold tap was warm! Strange. Beef was comfy and room was warm. There is tea and coffee making facilities in every room and if you would like fresh milk you can contact room service free of charge. Also free ice from room service also. Wifi is BT Openzone so if you don't use bt or o2 then there is a £10 charge much to my dismay.
Can't say I'd like to stay here again and would only do so if nothing else available! Staff are friendly but major changes needed.
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- Also Known As:
- Bobsleigh Hotel Hemel Hempstead