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“Great experience for a great value”

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Holiday Inn Hemel Hempstead M1, Jct.8
Ranked #6 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
Leeds, United Kingdom
1 review
“Great experience for a great value”
Reviewed January 14, 2013

Upon arrival at the hotel, we were greeted by an excellent receptionist who offered to help us with taking our suitcases to our rooms. I personally think that this is excellent etiquette and we were highly impressed by this. Although there were a few problems with the TV in our room, maintenance were quick to respond and soon got it working. Situated just a 5 minute drive from the train station, this is excellently located, and you can get a very cheap day pass for all the public transport in London at Hemel Hempstead station. We booked the hotel as a B&B, so we would eat out in London and have breakfast in the hotel. Breakfasts were very good quality with a wide range to choose from the buffet. Overall, we had an excellent experience and will be happy to go there again. The value is excellent, and works out much cheaper than booking a hotel in central London.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holloway4291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, January 24, 2013
Thank you for taking the time to write a review. I am glad that my team offered you great service. Guests are starting to stay with us as a cheaper alternative to visit London, as we are only half an hour away on the train.

I hope to welcome you back soon.
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604 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
lancashire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 5, 2013 via mobile

We stayed here as it was close to the M1 and 20 minutes from The Harry Potter tour.
We got an excellent deal through Nationwide rewards and so only paid £31.85!!
We were pleasantly surprised that our family room had a proper third bed and not a sofa bed.
The room looked like it had been recently re furnished. It was spotlessly clean.
When we arrived early we couldn't check in but we used the lesiure facility's.
The Gym was well equipped and the pool and surrounding areas very clean.
Staff were friendly and helpfully.
A good nights sleep was had by all on very comfy beds even if our bed was more a 3/4 than a double.

Stayed January 2013, traveled with family
Helpful?
Thank steph002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, January 9, 2013
Thank you for your great review. I will share your comments with the team, they will appreciate your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 5, 2013

Came here as part of the national holidays harry potter tour and was greeted on the coach by Lazarus, who gave us our room keys which avoided queuing at reception. The room itself was very clean and comfortable with everything you would need for a one night stay. However, the night we stayed there was a function going on beneath our room and the music from this was very loud. I did speak to the receptionist about this problem and she was very helpful, ringing a colleague to ask to turn it down. This didn't really help as we were above the sound and you could still hear the bass and drums booming out. The rooms could be a bit more soundproof. Other than this the hotel itself was very good and the staff helpful. A nice place to stay if there isn't a function going on!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mouse1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, January 9, 2013
Thank you for your review. I am glad that you found the hotel to be clean and comfortable and Lazarus looked after you so well.

I am sorry that the event kept you from sleeping well. We will ensure the disco is turned down for future events.
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London, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 31, 2012

Eagle eyed readers may notice that this is my second review of this hotel, reason being that having got married here last November the hotel kindly offered my wife and I dinner as an anniversary present.
All my comments from the previous review stand, nice hotel, good facilities and we had a lovely meal.
Thanks to Zoe for sorting things out and to Lazarus and all the restaurant staff for looking after our dinner for two whist coping with four different Christmas parties at the same time!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felix22B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, January 24, 2013
Thanks for your lovely review. I'm glad that Zoe and Lazarus offered such great service.

Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Level Contributor
106 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed December 29, 2012

Looking at negatives first:

Its an average holiday inn .. nothing more.It may be slightly tired looking in its fittings and carpets .Smaller sized rooms.

Positives :

-very close to motorway junction
-Very polite staff - combination of the Asian check in staff, African/ Chinese/white eastern European hard working restaurant staff and cleaners.

-Room Service was spot on and quick!
- champagne breakfast served on x mas day. manager visited restaurant to make sure things went well.
-The breakfast is well priced and Children eat free. Omlettes and haddock cooked to order included in price.
-Next door has a marks and spencers food outlet and pubs close by.
-Pool shut early on x mas day but was of good standard expected at Holiday inn level
-large car park

Room Tip: go for breakfast option if with family
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vinchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, January 3, 2013
Thanks for your great review, especially regarding the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
croydon
Level Contributor
141 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed December 27, 2012 via mobile

just returned from an overnight stay arrived and welcomed by lovely manager on reception checked in but unfortunately key didn't work so this kind manager brought a replacement that nor his master worked and so we were allocated a new room . rooms were clean with everything you need . we booked here instead of premier inn for the pool however we were told pool was closing at one so quick hour however pool was full !! told to come back tomorrow however waited and children went in then i waited and went in for thirty mins went out came back early evening and sofa bed wasn't made up . the same man from reception went and made it did apologise and covered our round of drinks and that was fine staff are lovely and would not like to complain except this morning breakfast resulted in no veggie sausage as a party before us had eaten all chefs stocks !!!! oh well we'll go for a swim but no the pool was closed as no staff we were offered to use a public pool and they would reimburse but that's not acceptable so checked out and left feeling really let down . we were room 29 which is noisy with kids running up and down outside waiting for club to open. so nice reception and waiting staff but just left disappointed i am sure you can find my details should you wish to respond holiday inn.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myring1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, January 3, 2013
I am sorry to read that your stay was disappointing. Please contact either myself or my Operations Manager to discuss your issues further, so that we are able to resolve your points raised.
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Paignton, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 21, 2012

I stayed in this hotel recently as I had to be in Hemel Hemstead. I was impressed straight away by the friendliness of the staff. The room was clean and very well presented so overall a good start. I met my colleague downstairs for dinner and once again felt we were treated well by the staff and the dinner was very good.
After a very good nights sleep i once again went to the restaurant area for breakfast and again the staff were welcoming and friendly, However, once I had been to the buffet area and filled my plate which what looked an extremely appetising breakfast I was left very disappointed because everything on the plate was cold. Its a shame because it let down what was a very pleasant stay.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pablo1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, January 3, 2013
Thank you for your review. I appreciate your kind comments regarding my team and I will share them at our next meeting.

I will check the buffet at breakfast because this is not usually a problem, please accept my sincere apologies for the cold breakfast that you received.
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Additional Information about Holiday Inn Hemel Hempstead M1, Jct.8

Property: Holiday Inn Hemel Hempstead M1, Jct.8
Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hemel Hempstead
#3 Romantic Hotel in Hemel Hempstead
#5 Business Hotel in Hemel Hempstead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1, Jct.8 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn

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