I found the service good and friendly. However the rooms really could do with a bit of maintenance. The towel rail was hot at the bottom but cold at the top. It simply needed the air bleeding out of it. This would take just 10 seconds if you had a key to do it. The armchair had 2 rips in it. I could see day light around the edge of my rooms door. A little bit of filler and 10 minutes work could have corrected this. It took numerous attempts to get the toilet to flush.
I have stayed at many other 'Best Western' hotels and all have been significantly better than this hotel. (see my other review 'The best, "Best Western I have stayed in"). I feel just a little bit of maintenance would improve this hotel immensely.
It is fine for one night for a business trip but if I were staying in the area for longer than that, I would be looking for another hotel.
- Official Description (provided by the hotel):
- The Watermill Hotel, one of the finest modern Hotels in Hemel Hempstead is built around an old flour mill and offers excellent accommodations in Hemel Hempstead with a panoramic view of River Bulbourne threading through the property. Experience a serene, Old World retreat from bustling city life in this picturesque modern hotel. A convenient getaway venue with plenty of spacious free car parking. Watermill also offers wonderful amenities and hospitality for a relaxing stay, with convenient access to the area's tourist, industrial and commercial centres. Our hotel in Hemel Hempstead, Hertfordshire include 71 tastefully appointed rooms, several with beautiful views of the lush green meadows and the River Bulbourne. A blend of refined luxury and and refreshing tranquility is sure to romance both leisure and business travelers alike. ... more less
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- Also Known As:
- Best Western Watermill
- Hemel Hempstead Best Western
- Best Western Hemel Hempstead