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“What a lovely place to get away.”

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Down Hall Country House Hotel
Ranked #1 of 2 Hotels in Hatfield Heath
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“What a lovely place to get away.”
Reviewed January 6, 2013

I always have something to say, the web site is clear and good directions.
Lovely room and very clean. When for a swimming this too was clean and enjoyed the grounds. Food was nice.
Nice friendly staff, will one day come again.
It's in the country so no loud noises.
Overall 10/10
DDoolin Nottinghamshire

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DDoolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,609 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (420)
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English first
Hertfordshire, United Kingdom
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed January 4, 2013

The hotel is beautiful but dated, however ‘Breakfast’ the following morning was a disaster for a 4 star hotel I have had much better quality breakfasts at a Service Station. The items are not fresh, cooked in bulk at start of service & then left on hotplates not replenished! There is no choice of eggs just cold congealed scrambled, bacon is lying in congealed fat & rashers stuck together as obviously cooked in the oven in its own fat so stewed, cold fatty sausages/black pudding just truly disgusting!

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank travelexpert186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hatfield Heath hotels

London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 3, 2013

I travelled with my partner and very much enjoyed the location and the grandeur of the place, however agree with other reviews that some TLC is required to bring the hotel up to date on the inside.

We ate at a lovely pub in the local village as the restuarant seemed overpriced. However afternoon tea was very good. Breakfast in the morning was average, there was plenty of food but it was buffett style and could have done with more variety (only 1 type of eggs etc). Also as with many buffet style breakfasts, it was luke warm and may have been sat there a while.

That said, given I bought the stay on Wowcher and got afternoon tea, bed and breakfast for £99 it was worth it for value.

Room Tip: We were up on the top floor in a corner so was quiet and had a lovely view.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LauraQ1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 2, 2013

Having enjoyed a weekend stay at the hotel during the Spring of 2012, my wife and I took advantage of a special bed and breakfast offer that was emailed to us recently. Our Classic double bedroom was spacious but like the Hotel in general, in need of some TLC.

Maybe we chose the wrong time to visit as the place had obviously taken a bit of a battering over the festive period. The closest toilets to the bar, for example, didn't appear to have been cleaned for a day or two - I'll spare you the gruesome details. Strange odours also seemed to permeate some of the corridors.

Rather than go elsewhere for dinner we decided to stay on site and have dinner in the Grill Room - a huge mistake! I have dined in the restaurant several times before and always enjoyed the experience. However, the quality of the rib eye steak dish served to me and the cod dish served to my wife fell far short of the standards I have come to expect of this Hotel.

On the plus side our complaint was dealt with professionally and a discount applied to our bill. Nevertheless, the need to complain added to the disappointment of the dishes, did rather undermine the enjoyment of our evening.

To gap it all the athletics going on in the next room made for an amusing attempt at a night's sleep but hey that's hardly Down Hall's fault! Certainly sounded as though the couple in the next room were enjoying their break - wish I'd enjoyed mine....

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ianodream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
149 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed January 1, 2013

Great little hotel for a nice weekend chill. Good location surrounded by woods which are nice to walk or cycle through. It seems the Down Hall does a lot of weddings and i can see why.
Overall nice rooms, nice restaurant and all very clean.

  • Stayed March 2012, traveled as a couple
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Helpful?
1 Thank ren64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 1, 2013

I stayed for a night here as a good friend of mine had her wedding reception here. Receptionist was not friendly at all. I cant comment much on the restaurant but the food at my friend's wedding reception was mediocre at best. I forgot my favourite cardigan sweater when I checked out and when I called the hotel to find out if it was with them, recepionist connected me to housekeeping who never answered any of my calls or messages. I kept calling for the next few days but still no reply from housekeeping. I tried to complain to the receptionist but all she did was connect me again to housekeeping. Needless to say, I never got my sweater back. I definitely would not recommend this hotel. Bad service!

  • Stayed September 2012, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Gina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 1, 2013 via mobile

Went away for weekend with family for a 70th Birthday.The rooms are exceptionally given how dirty they are. The area is beautiful. There is a lovely warm pool and a games area. Parties in the same corridor kept me up all night ready for a poor breakfast in the morning. For children a very nice place.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joeyball1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Down Hall Country House Hotel

Property: Down Hall Country House Hotel
Address: Matching Road | Bishop's Stortford, Hatfield Heath CM22 7AS, England
Location: United Kingdom > England > Hertfordshire > Hatfield Heath
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hatfield Heath
Price Range (Based on Average Rates): $
Hotel Class:4 star — Down Hall Country House Hotel 4*
Number of rooms: 99
Official Description (provided by the hotel):
Down Hall Hotel is one of England's most established country house hotels. Located in Hatfield Heath, near Bishop's Stortford on the Hertfordshire and Essex border, Down Hall Hotel is 45 minutes from central London and also ideally located near London Stansted Airport. Dating back to 1322, this impressive Italianate mansion is an historic setting. The hotel's grand interiors, ornate ceilings and abundance of natural daylight combine to make Down Hall Country House Hotel an experience like no other. Down Hall has recently completed the refurbishment of 54 West Wing Executive bedrooms and added a brand new gym, sauna and steam room facility. ... more   less 
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Also Known As:
Down Hall Country Hotel
Down Hall Hotel
Hotel Down Hall Country
Down Hall Country House Hotel Hatfield Heath, Hertfordshire

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