Always stay at Premier Inns, can never fault the value for money, however, this time round we received a parking charge.
Stayed over New Year 2018/9 and to my surprise we received a fine some 3 months later...even though we left our registration details with reception.
Complained to customer services straight away who never got back to us. Then received a debt collectors notice around a month later, complained again and premier inn replied and said nothing they could do, even though it's clearly their error.
Contacted debt recovery plus ltd, again they never replied, so contacted them again, they then said nothing they could do now as the debt is now with zurich debt collectors...what a load of rubbish.
Wouldn't mind so much if I had done something wrong, but it's all down to the Premier Inn staff not doing their admin work correctly.More
- Free Wifi
- Free parking