I stayed here with my partner for my graduation in St Albans on 23rd of November 2012, we had walked passed the hotel when we where at University in Hatfield and it had always looked good on the inside. The hotel is close to the university and night club and has good transport links by bus to St Albans.
We upgraded to a superior room and the room was amazing. It had a sofa and chairs with table as well as a large king size bed, good t.v, coffee machine and a good sized bathroom. However the bed was very soft and the windows would be great if they had some netting for privacy. We did get a little disturbed by noise from outside car park early morning but didn't last long.
The bar staff amazing and polite, nothing was too much trouble. Even though there was a function on you couldn't hear the noise from the room. The room was clean and fresh and the color blue was great.
-We where able to check out at 12 for free but when we left our nice warm room we where greeted with freezing cold corridors that housekeeping had prompt the doors open, I had to put my jacket on. Being November it was very cold and this should be an issue that management should address, working in a hotel myself I know fire doors should never be prompt open and its also very undesirable for guests.
-Room service charge of £5 per person is way to overpriced. Most hotels charge £3 per tray service not per person, £5 is just to much and put us off ordering room service food. Our room was on the second floor at the back so walking round the long corridors and stairs to get a drink from the bar to take to your room puts you off ordering anything from the bar.
- Breakfast took a little to long to get to us, we went down 15 minutes before it shut and the hot buffet had already been turned off so we had to order from the menu. Our tea and coffee took a bit to long to arrive and I had to ask twice for my boiled eggs. Which arrived just as my partner was finishing his full English.
- Official Description (provided by the hotel):
- Please be aware that from 19th of June to 31st of October we are continuing the refurbishments of all of our bedrooms. We aim to keep all noise to a minimum, and no works will be taking place over the weekends. Apologies for any inconvenience caused and thank you for your patience. ... more less
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