Got there around 8pm, so sure it's a little late, but were told that we couldn't be seated and served till they had room, as we advised we were going to go elsewhere, suddenly they could seat us (around 9pm), that wasn't such a major issue.
Ordered food from what seemed like a nice menu, expected a wait as there was only 1 chef working as the other one was off. Waited around 30-35 minutes for that to come, again not the end of the world, however 2 meals were stone cold (penne pasta), a steak was brought out well over done from what was asked for, another came out that wasn't really edible at all.
Then there were 4 of us that had ordered burgers, 2 came out fine, the last 2 had gotten muddled up, so had to go back and fix, then when they came back 1 was fine, but the other had mayonnaise inside. Now usually not a big deal, if however as I can't have this due to an allergy, advising the staff that I couldn't have the coleslaw because of the mayo and an allergy, surely would have suggested that I can't have it in the burger either. (Not mentioned on the menu either, or I could have pointed this out when ordering)
So anyway they had to make a new burger and I was told this would be 5 minutes (really? that's not really cooked then surely), anyway.. around 20-25 or so minutes later this came out, it was all right, nothing to write home about, chips were the usual fried offering, nothing special. I could only really eat the burger, couldn't face any more than a couple of the chips.
So after this fiasco, the waitresses were very apologetic didn't charge for the 2 pasta's or the vegetarian mess, however still fully expected me to pay for mine, I did but asked to speak to the manager which never turned up. Not too impressed with the overall experience of the GRIMada Hotel so far..
Anyway, I went to my room to settle in for the night, figured that I would check my emails and such on the free WiFi included, only to find that there isn't one or its not in range, I don't know which but either way there wasn't a WiFi to connect to. Tested 2 devices on it and just the same, nothing found in range but a obscure connection that kept dropping when trying to enter a password, so I used my phone's data connection instead (pretty good 3G signal on Orange/EE there mind you).
After that, I just went to bed, turned on the light above the bed, couldn't see a light there for the main one so went to turn out the lights by the door and off go all the lights.. put the main switch back on and the one near the bed plus one by the door comes on. No separate switch for that light that I can see, so try messing with combinations, then figure I'll try the bathroom light instead of the one above the bed, nope same deal.
After a few minutes of looking further around finally find one next to the other side of the bed, or where you would have thought the bed should have been placed by anyone sensible.. the beds had been put together to form a double bed, then moved over to one (bolted on the wall) side table, but not the one with the light switch.
So now at not far off midnight, I'm there having to move the furniture around just so that I can reach the switch from in the bed once i'm ready to go to sleep, without falling over stuff from the main door or having to climb out of bed to turn off the light from the further away switch.
Oh well anyway, beds were comfortable enough, pillows kind of hard, but nothing too bad...
So next morning, get up get sorted and then to shower found the Aqualiser (bars the spray water from sides in shower) leaking on the left side at the top, which resulted in water going all over and possibly not safe to use. The main shower head only had some nozzles working, though at least it was nice and warm/hot, (as the warnings did say it would be), on getting out of the shower, I was glad I'd put the bath mat down, because it was soaking wet, it would appear that the shower doors leak too.
So the last thing that I found rather interesting, was they provide you with an iron to use and an ironing board, a nice touch, however not so good when the iron is dirty and has something stuck to it, luckily it was firmly stuck (burned?) on and when testing with a wet towel it didn't stain that, so was safe to use on a shirt. A little worrying though when first seeing this.
On checkout, no one even bothered to ask how my stay was, though I politely handed them a little list of the things I found wrong with the room so that they had chance to fix them for the next guest. I find this a little unlikely that it will be fixed, however I've given them the chance.
Overall ratings: Very poor.
- Official Description (provided by the hotel):
- Ramada Hatfield is a great location for both business and leisure guests. Situated within easy reach of the A1M, M25, London and only 14 miles from London Luton airport. It is within a short drive of attractions including Knebworth House, Hatfield House, Warner Brothers The Making of Harry Potter Studio Tour and the Roman town of St Albans, it is also ideally located opposite the Galleria outlet shopping centre. The hotel offers a contemporary bar/restaurant as well as flexible meeting and event facilities. Free Wi-Fi is available throughout the hotel. Free car parking is available on site for all guests and residents can enjoy complimentary use of the gym & swimming pool at Hertfordshire Sports Village, just a few moments walk away. ... more less
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- Also Known As:
- Ramada Hatfield Hotel Hatfield
- Hatfield Ramada