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“Nice food, shame about the service”

Chiquito - Hatfield
Ranked #7 of 80 Restaurants in Hatfield
Dining options: Late Night, Breakfast, Reservations, Takeout
Restaurant details
Dining options: Late Night, Breakfast, Reservations, Takeout
Reviewed May 28, 2014

My girlfriend and I have been to Chiquitos in Hatfield twice now and whilst the food has been nice, the service and attitude of the staff has unfortunately been quite poor on both occasions.

Staff seem in no hurry to serve you initially and throughout your meal, instead they are having a chat! I understand if it was busy but it was fairly quiet on both times, and there was no acknowledgement of the time we were waiting to order and waiting after we had finished.

Overall good food (slightly overpriced for what it is), but the staff let it down.

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1  Thank J_O_Cooke2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 - 175 of 228 reviews

Reviewed May 27, 2014

Cocktails loaded with ridiculous amounts of ice: keeps the ingredients which cost money to a minimum. The Gentle Sea Breeze lurking at the bottom of the glass under a mountain of said ice was pleasant; the Spiced Ginger Mojito horrible.
The Chicken Burrito was harmless; as was the Fiery Chilli Chicken. But it is 'fill-a-hole' food; not awful, just uninteresting pre-prepared mostly reheated bog standard fodder. The skin-on fries rather defied the Trade Descriptions Act - hardly a hint of skin in evidence. In a blind tasting would defy anyone to distinguish from MacDonald's fries. The Churros and Crumble desserts the same: uninspired mass produced mediocrity.
The whole meal took two hours; the service was pleasant when it appeared, but so understaffed on a packed lunchtime that those appearances were punctuated by huge gaps. Not the harassed staff's fault.
Ambience OK, if formulaic. Toilets scrupulously clean; though the piped music in them was seriously loud to the point of weirdness for a toilet.
Just shy of £50 for two - seriously over-priced for the quality provided.

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Thank 11diner11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2014

Been to Chiquitos again tonight. An old favourite of ours because of Charlotte, our favourite waitress.
We decided to have a change over the usual burritos and chimichangas.
We went for nachos with cranberry and chorizo. A new twist on an old favourite.
Main course, a chicken and pulled pork burger. Delicious. The Mrs had sante fe wrap, again very nice.
Desserts were brownies with popcorn and honeycombe ice cream and a chocolate fondant with the same ice cream. Delicious again.
Always worth a visit to this place. An old favourite that always gives us a great meal with a big beautiful smile.

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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

Visited here one evening with my partner. Seated fairly promptly but our waitress, who I believe was named Charlotte appeared extremely stressed, despite there being no more than 5 tables with customers and another waiter. She was responsible for a small section, my table being one of these few and during the course of the meal was only looking after 4 tables at any one time. She was incredibly rushed, giving no time to us when taking our order, clearing our plates etc. she would say 'you done with that' but taking the plate and walking off whilst saying it, leaving no time for response. Every thing she did was careless, with no consideration for us, the paying customer. It was not a nice experience to feel pressure to move out of her way and ensure we ate and paid quickly.
Whilst speaking to a table next to us, when they were paying she said 'the pay is c**p and I rely on the tips' basically prompting the customer for a tip. Considering the high prices paid for the meal, and poor service, we were certainly not going to give her a tip.
The food was very nice, and can not be faulted, but our waitress really let the whole experience down.

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Thank Amy595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2014

Visited this restaurant last night, lovely food and good service.
It looked like they were short staffed last night but you couldn't tell by the service - the manager was very friendly when serving us.
Really enjoyed!

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Thank Jack A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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