We have been to many children' soft play centres around herts, beds and bucks and whilst we have have been here a couple of times our last visit was remembered for all the wrong reasons.
When we arrived the place was heaving, so much so the chairs were all over the place, rubbish all over the tables and way to many people. We finally found a table and chairs that had not been commandeered by people and that was actually clean and off the kids went to play.
Now the kids love the place, they had a good time so I have no complaints about that at all although it seems to me that they are trying to do to much at the same time (seems to have 3 or 4 birthday parties happening at the same time)
Food was reasonable however if you mix children running round with food you are going to get a few accidents and surprise surprise some poor child puked all over the floor.
This is where the lack of direction and staff training stuck out like a sore thumb, rather than cordon off the areas where the child had been sick and move the parents who even though it was obvious the staff needed to clean, they ignored it for at least 20 mins while child after child ran or walked straight through it.
What surprised me is that everyone else just ignored it like it was not there and quite frankly I dont want my children picking up germs from unattended puke.
finally it was cleaned up but by that point numerous children had run through it and the smell was awful.
So Big Space, if you read this, top marks on the facilities, much better that some other soft play areas but you fail big time on a lot of other areas, maybe you should concentrate on training staff to deal with things like puke on the floor so that it gets cleaned up quickly and effectively, dont be afraid to tell the lazy parents who wont move to get their butts off the chair and sit somewhere else so you can cordon off the area and clean it properly.
As for the birthday parties, now i would not want to pay for birthday party and find that their are 4 others happening at the same time, thats a lot of children and when you add the parents it a full house. To many people at any one time!!
Pay this place a visit if you have young children as they will love it, just be wary that the place may be busy and that the hygiene leaves a lot to be desired!!
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