I stayed here overnight on a Saturday with my wife and four of my family as we were attending a wedding in a nearby village. When we arrived at the hotel we liked the look of the quirky features and obvious history of the building...then we met the owners.
We were greeted quite abruptly by Silvia Silver (the owner along with her husband John) sitting with her feet up having a cup of tea and this set the general tone for the rest of our stay. Everything we asked (or sometimes didn't even get that far) was met by a short, sharp "I'm not" or "You can't". After a while we decided to embrace it as an experience rather than be offended.
We checked in and the rooms were actually quite nice, I couldn't fault the cleanliness and they were certainly more interesting than a Travelodge. Plenty of tea, coffee & biscuits and also complimentary toiletries. We returned downstairs for a quick look around, I wandered into the bar to be told by Mrs SIlver "I'm not serving! Oh you're one of my residents, well i'm still not serving. And you won't get a drink late at night here so best make sure you have enough at the wedding". We decided to have a wander round the village instead...
When we returned to get ready for the wedding she assked if we had booked taxis. I replied that we hadn't, to which she retorted "Well you've got NO chance now. Looks like you're walking". As it happened we called a taxi firm and they got us therre without any problem at all.
Unfortunately it wasn't all comedy customer service. At one point Mrs Silver torn one of her poor young staff members to shreds in front of all the guests in recption for daring to ask for a day off. Incredible stuff to witness.
Possibly the best exchange was between Mrs Silver and my father regarding the breakfast menu for the next morning. She went through it with him but told him he couldn't have the smoked haddock. He asked why not and she said it was too much hassle, even if we all wanted it. My father suggested she should remove it to which she replied "But we're the only place in the village that has it on the menu". Strange logic, the sort of stuff comedy writers would kill for. The footnote to this was when we went to breakfast the next day and she told my father that if he'd ordered the haddock the day before she would have done it for him!
Breakfast itself was tasty and cooked well and I couldn't fault it. Mrs SIlver had even discovered a small amount of tact and decorum. There weren't that many other residents that I saw, but it was quite a pleasant atmosphere.
Overall I would say that it is the owners who spoil this hotel, but it certainly is an experience - not one i'd rush back to again though.
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- Also Known As:
- Falcon Hotel Bromyard
- The Falcon Hotel Bromyard, Herefordshire