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“our local”
Review of Lemongrass Thai Restaurant - CLOSED

Lemongrass Thai Restaurant
Price range: $5 - $38
Cuisines: Asian, Thai
Dining options: Late Night, Dinner, Breakfast, Delivery, Reservations, Takeout
Restaurant details
Dining options: Late Night, Dinner, Breakfast, Delivery, Reservations, Takeout
London, United Kingdom
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“our local”
Reviewed August 19, 2014

great food and ambience, staff lovely, go there lots and have enjoyed every time a welcome addition to Ringwood and better than the last thai restaurant that was in the town :) x

Visited August 2014
Helpful?
Thank sally h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

396 reviews from our community

Visitor rating
    196
    132
    36
    22
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
New Forest National Park Hampshire, United Kingdom
Level Contributor
14 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Super authentic Thai food and great service”
Reviewed August 18, 2014

Recommended in a review so thought we would try out the restaurant. A warm welcome, seated and drinks ordered and brought quickly. We all had different dishes and they cater for vegetarians, which I am. All three of us really enjoyed our meals and thought the food was delicious. Portion size was good. Draught beer served which is not common in many Thai restaurants. The staff were friendly, a mixture of Thai and English and helpful in recommending food to suit our tastes. The chairs were comfortable, the restaurant is very open plan but the tables were not crammed in at all. You had your own space. The pricing is very competitive. A very enjoyable evening. Thank you.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Wanda998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley H, General Manager at Lemongrass Thai Restaurant, responded to this review, August 20, 2014
Thank you for the lovely review.

It is nice to hear that you appreciate all that we are doing hear at the Lemongrass and that you enjoyed the Thai beer Singha which as you stated unusual to get on draught in the UK. I feel that we have a good mixture of Thai and English staff offering the best of service and help when choosing you meal, and of course our team of Thai chefs work very hard to bring you authentic Thai food prepared using the finest ingredients.

We look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire UK
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Good food, Poor Ambience”
Reviewed August 16, 2014

This is a British restaurant, with British serving staff, serving Thai food; not a Thai restaurant. The food was very good, but the restaurant was noisy, music too loud (not turned down even when I mentioned it), very ordinary and just a large open space. Seats were comfortable. The previous Thai restaurant (now closed) in Ringwood was much better. I don't think we would go again, despite enjoying the food.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tony_the_traveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley H, General Manager at Lemongrass Thai Restaurant, responded to this review, August 16, 2014
Thank you for your review, I am sorry that you did not completely enjoy your time with us.

I would like to point out that We are a Thai restaurant, we produce fantastic Thai food using only the finest ingredients sourced from Thailand, cooked by our 5 star chefs. Just because most of our front of house staff are English this does not effect the food, but we find it does give the customer a better experience as the are no language problems when ordering.

Trying to find Thai staff that live close enough to work for us has been very difficult, although we do have 5 Thai girls at present, unfortunately not working on the night that you attended.

The music was not turned despite your request as it already at a low level and nobody else wished for it to be reduced, we cannot just do what you demand without considering the other customers in the restaurant.

As for the old Thai restaurant being better than us, that is your opinion and one you are free to express, it is not I keeping with other comments we have heard, and if it was so good why did it close down only to be replaced by an Italian a year a later.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, England, United Kingdom
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Lovely food and brilliant staff”
Reviewed August 15, 2014 via mobile

We went to lemongrass for a last minute dinner. The staff in lemongrass are lovely and really make the experience. The food was very tasty and is not badly priced.The Belgium waffle and coconut ice cream we had foe dessert was to die for. The only thing that lets the place down is the decor. The space doesn't feel intimate enough. We will be returning to try the rest of the menu.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kelly140485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley H, General Manager at Lemongrass Thai Restaurant, responded to this review, August 16, 2014
Thank you so much for your lovely review, we glad to hear you enjoyed your time with us.

With regards to the decor it is something we are addressing and will be improving at the end of the year, we ask our customers to look beyond this and enjoy our wonderful Thai food, cooked by our 5 star chefs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wimborne Minster, United Kingdom
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Disappointing takeaway, poor food and negative customer service.”
Reviewed August 15, 2014

We ordered a takeaway from this restaurant early on a saturday night following a family recommendation. Easy to order online and ready for collection as stated but thats as positive i can get i'm afraid.
I ordered a prawn thai curry, as i don't eat meat, and found several pieces of chicken in it so i couldn't eat it. The sticky rice ordered by my son and father in law was solid, let alone sticky and beyond edible. Another noodle dish was so full of oil i had to drain it before giving it to my daughter. When we complained online as per suggested on the website, we received no feedback and a follow up phonecall made to them a few days later was met with an abusive response. We will not be returning and will not be recommending to anyone else, especially as we have tried to address our concerns with the restaurant to no avail. This is the first time i have commented negatively about a restaurant but this is an honest opinion of our recent experience.

  • Visited August 2014
    • Value
    • Service
    • Food
Helpful?
3 Thank Kerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley H, General Manager at Lemongrass Thai Restaurant, responded to this review, August 22, 2014
Thank you for your review, we are sorry to hear that your experience with us was not a good one.

I am sorry to hear that you received chicken as well as Prawns in a Prawn curry, I have spoken with kitchen to find out why this happened and to make sure it never happens again. I have also spoken to the kitchen about the sticky rice and noodles you mentioned, unfortunately we could not find anything wrong with those dishes.

I did try to discuss the matter with your husband on the phone and find a resolution, but it was your husband that became aggressive, resulting in him swearing at me and putting the phone down. Had your husband taken the time to listen to me, I feel that we could have resolved the matter to your satisfaction.

We received no other complaints about our food that night and as you can see by the positive reviews here on Trip Advisor, we always produce high quality Thai food, we do occasionally make mistakes and we always try to resolve these in a professional manner.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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