I booked [--] and 5 out of 6 rooms said "minimum 2 nights stay", so I chose the 6th room which did not. The booking was accepted but I had to await confirmation.
My girlfriend and I made plans for our trip in the meantime.
24 hours later I received an email from "Bettyt" which I guess must be Betty. You would think you could get your name right on your email client. She said that they have a policy of 2 nights minimum stay, so my booking was refused.
I called her back and said that their booking system accepted 1 night, and their website [--] has no mention of this policy under their 'Policy' page. She was not interested at all, and refused to make any exception even though it was their fault.
I advised her that I will be writing to those that accredited their guest lodge[--]. She didn't care.
The customer service here is shocking! Stay away from Burwood Lodge!
- Also Known As:
- Burwood Lodge Lyndhurst, New Forest National Park Hampshire