My wife and I visited the Crown back in August last year, 2013 and had previously booked a four poster bed room for a night.
When we arrived we were informed that we were being upgraded to a suite. Assuming it was a four poster bed room we were very pleased.
Unfortunately it was an ordinary bed up in the attic and although decorated nicely it was not what we had reserved. It went down hill from that point with horrendous noises in the middle of the night keeping us awake and ruining our stay
We were subsequently informed by management that noise was traced to a faulty kitchen extract fan but to be honest, I doubt this.
We sent in a letter of complaint and was very disappointed how long it took for any acknowledgement of our complaint, however we did agree some compensation after about a month and returned to the hotel on the 31st March 2014 for 2 nights.
Considering our previous experience we had assumed the management would have made sure we were placed in a nice quite four poster bed room. Regretfully we were in a room right above the entrance door that banged every few minuets, so once again we complained and were moved to a room that didn't have banging doors or noisy extractor fans.
With a little thought much of our bad experience could have been avoided and although the actually hotel is lovely, the customer care and service leaves much to be desired.
Its such a shame because the ambiance and food in the hotel is very good.
I would recommend trying it but be cautious.
- Official Description (provided by the hotel):
- The Crown Manor House Hotel is perfectly located in the heart of Lyndhurst Village, the capital of the New Forest National Park. Our beautiful 15th century listed hotel has been totally rebuilt over the years from modest beginnings to its current impressive, large black and white timbered building.So why choose to Stay at The Crown Manor House Hotel? We offers guests a relaxing English countryside getaway with real log fires, tranquil gardens, attentive service and fantastic locally sourced food, including a great breakfast, combined with a real sense of tradition. All 50 guest rooms, some of which have four poster beds, are well appointed, individually lovingly designed for the 21st century, sympathetic to our period listed building.With a large free car park and being only 3 miles from the mainline railway station, exploring couldn’t be easier. Lyndhurst is brimming with quaint shops, new forest tea room and fantastic pubs. There are walks on our doorstep on picturesque heathlands and bicycling in ancient woods. You can wear riding boots in the morning, wellington boots at noon and golf spikes in the afternoon. Maybe take a 15 minute drive to the beach with the family or even the Isle of Wight. Special weekend breaks are also available to Peppa Pig world, Exbury Gardens. WiFi is complimentary. Whether your stay is for business or pleasure, a romantic getaway or precious time with family, The Crown Manor House Hotel is the perfect place to stay. We look forward to welcoming you. ... more less
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- Also Known As:
- Best Western Lyndhurst
- Lyndhurst Best Western
- The Crown Manor House Hotel Lyndhurst, New Forest National Park Hampshire