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The Crown Manor House Hotel
Ranked #1 of 8 Hotels in Lyndhurst
Certificate of Excellence
Reviewed April 5, 2014

My wife and I visited the Crown back in August last year, 2013 and had previously booked a four poster bed room for a night.
When we arrived we were informed that we were being upgraded to a suite. Assuming it was a four poster bed room we were very pleased.
Unfortunately it was an ordinary bed up in the attic and although decorated nicely it was not what we had reserved. It went down hill from that point with horrendous noises in the middle of the night keeping us awake and ruining our stay
.
We were subsequently informed by management that noise was traced to a faulty kitchen extract fan but to be honest, I doubt this.

We sent in a letter of complaint and was very disappointed how long it took for any acknowledgement of our complaint, however we did agree some compensation after about a month and returned to the hotel on the 31st March 2014 for 2 nights.

Considering our previous experience we had assumed the management would have made sure we were placed in a nice quite four poster bed room. Regretfully we were in a room right above the entrance door that banged every few minuets, so once again we complained and were moved to a room that didn't have banging doors or noisy extractor fans.

With a little thought much of our bad experience could have been avoided and although the actually hotel is lovely, the customer care and service leaves much to be desired.

Its such a shame because the ambiance and food in the hotel is very good.

I would recommend trying it but be cautious.

  • Stayed: March 2014, traveled as a couple
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2  Thank chrisjazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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921 - 927 of 1,324 reviews

Reviewed April 3, 2014

The hotel looks grand with an impressive curb side presence, parking is plentiful round the back of the hotel and the village of Lyndhurst is lovely. Once inside, the hotel has been refurbished to a high standard combining original features with modern carpets and colours, the hotel is very clean and everyone staying there seems to be happy with their choice of accommodation. The reception staff where courteous and informed us that due to the kitchen being refurbished no evening meals where available, however they did give us a printed sheet of other local restaurants which we could dine in and where informed that reception would happily book a table for us, very well planned from a customer comes first perspective tops marks there. My wife is 7 months pregnant so we wanted a relaxing couple of days away before the big event, hence booking the Scarlett Suite with a separate lounge area seemed ideal for us. The room was decorated to a high standard and extremely clean with all the modern facilities you would expect, the only negative was the bathroom was very cold, even with the towel rail on full blast. Everything was perfect, Friday night was spent in Prezzo having a nice meal followed by an early night relaxing in our lovely room, Saturday was spent shopping in Southampton followed by a lovely meal in the White Rabbit Pub, breakfast on both mornings was of a high standard and plentiful. I would highly recommend visiting The Crown Manor House Hotel, and would recommend the Scarlett Suite, you will not be disappointed by the accommodation, staff, food or surrounding area.

  • Stayed: March 2014, traveled as a couple
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1  Thank MPound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014 via mobile

I use this hotel frequently for business because its in a great town in the New Forest and the newly refitted rooms are perfect. Also the Chinese restaurant across the road is the best Chinese food I have eaten in Britain.

Stayed: September 2013, traveled on business
1  Thank ConradNewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

Hotel was very good. Room was good, bathroom was excellent. The food was good and served piping hot, which is not always the case in some places. Staff very friendly and helpful.If booking this hotel follow hotel directions otherwise it can be difficult to find

  • Stayed: March 2014, traveled as a couple
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2  Thank Carole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2014

March 2014 and I booked this hotel as a weekend away for my husband. Whilst there was nothing specifically wrong, there was nothing to make it special either. The public rooms are OK but in need of decorating. The bedroom was small - we had a club room - and the bed itself was small too. The bistro style restaurant again was fine - the food was well cooked and nicely presented and at £72 for two three course meals including drinks it was a reasonable price. There is absolutely nothing wrong with this hotel but it does lack the wow factor. Perhaps I was hoping for too much based on the other reviews.

Room Tip: Get a bigger room than a club size if you want somewhere to relax in. We had one chair in a double...
  • Stayed: March 2014, traveled as a couple
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Thank CazJBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2014

We stayed here for one night, for an 80th birthday celebration visit to the New Forest. There were 6 adults and 3 children in our group. The hotel had been renovated within the last year, and looked absolutely lovely. Very spacious and comfortable family rooms. The restaurant was very efficiently run, and lovely food served by very polite staff. No effort seemed too much, especially from the bar staff. The breakfast was brilliant - a very generous and well supplied buffet, with regular top ups! We have stayed in most of the other hotels in the Beaulieu/Lyndhurst area, but this hotel knocked spots off them all, for comfort/quality of staff/quality of food.
The family room that we were in overlooked the main road, but we heard no noise whatsoever, due to the secondary double glazing. As the room was air conditioned, it was a very comfortable temperature, too. All in all, a great stay, and we will be back, for sure.
Well Done from us all.

  • Stayed: March 2014, traveled with family
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1  Thank RPH1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

I would just like to say this is a first class hotel. The service, staff,,food,room and situation is fantastic. you will not be disappointed and I will be going back here shortly. Well done to the whole team.

  • Stayed: March 2014, traveled with family
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Thank cozypubs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Crown Manor House Hotel

Address: 9 High Street, Lyndhurst, New Forest National Park Hampshire SO43 7NF, England
Location: United Kingdom > England > Hampshire > New Forest National Park Hampshire > Lyndhurst
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 8 Hotels in Lyndhurst
Price Range: $99 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Crown Manor House Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Crown Manor House Hotel is perfectly located in the heart of Lyndhurst Village, the capital of the New Forest National Park. Our beautiful 15th century listed hotel has been totally rebuilt over the years from modest beginnings to its current impressive, large black and white timbered building.So why choose to Stay at The Crown Manor House Hotel? We offers guests a relaxing English countryside getaway with real log fires, tranquil gardens, attentive service and fantastic locally sourced food, including a great breakfast, combined with a real sense of tradition. All 50 guest rooms, some of which have four poster beds, are well appointed, individually lovingly designed for the 21st century, sympathetic to our period listed building.With a large free car park and being only 3 miles from the mainline railway station, exploring couldn’t be easier. Lyndhurst is brimming with quaint shops, new forest tea room and fantastic pubs. There are walks on our doorstep on picturesque heathlands and bicycling in ancient woods. You can wear riding boots in the morning, wellington boots at noon and golf spikes in the afternoon. Maybe take a 15 minute drive to the beach with the family or even the Isle of Wight. Special weekend breaks are also available to Peppa Pig world, Exbury Gardens. WiFi is complimentary. Whether your stay is for business or pleasure, a romantic getaway or precious time with family, The Crown Manor House Hotel is the perfect place to stay. We look forward to welcoming you. ... more   less 
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Also Known As:
Best Western Lyndhurst
Lyndhurst Best Western
The Crown Manor House Hotel Lyndhurst, New Forest National Park Hampshire

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