I make it clear from the outset that I have neither stayed at, or dined at, Lime Wood, I had booked up a suite for a two night getaway with my husband. We wanted some peace and quiet before our second baby is due in February and we were leaving our toddler at home! Initially, before booking, I emailed the hotel with some enquiries about facilities, offers, etc. as I would do with any five star hotel. After waiting three days and receiving no response I decided to reserve a room anyway.
I then sent an email highlighting some queries and requests for my room including a little chocolate on my pillow at turn down. After chasing up a respoonse to this email via telephone some days after I received a punchy response listing yes or no to my requests. Generally everything was punctuated with 'if you pay'.
They just didnt seem to understand the five star service.
I am pregnant and I made them aware of the circumstances and the reservations refused to let my husband and I have a treatment each in the spa couples room. it was only after further negotiation that they allowed us to have such use.
Constant haggling and requesting became tedious and rather than feeling like a pleasure the stay starting feeling like a chore. Almost as if they were doing us a favour. We ended up cancelling the reservation and going to Chewton Glen instead which was excellent! We spent almost double what we would have done at Lime Wood and felt it was worth every penny. I sent a feedback email to the general manager and have still not received any response! Almost 3 weeks have past and I dont think I'll hold my breath!!! What a pity?!
- Official Description (provided by the hotel):
- Lime Wood, a boutique country house hotel in England, is set in the heart of the New Forest National Park, 1.5 miles from the small town of Lyndhurst and just an hour and a half drive from London. We like to think of ourselves as a luxury country house hotel with a difference. We've used Lime Wood's classical structure as the basis of our design but we've lovingly renovated it with a fresh approach, reviving its architecture and grounds. We've kept the spirit of its past, taken inspiration from its extraordinarily beautiful surroundings and added the odd contemporary twist to bring it to life. The food is by Luke Holder and Angela Hartnett. With its proximity to London, our New Forest boutique hotel really is the ultimate countryside getaway; perfect for weekend breaks, a dash from the city, or an escape from home; whatever your motivations, we can't wait to show you around. ... more less
- Reservation Options:
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- Also Known As:
- Lime Wood Hotel Lyndhurst, New Forest National Park Hampshire