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“Awesome Hotel - loved it, literally!”
Review of Solent Hotel & Spa

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Solent Hotel & Spa
Ranked #1 of 1 Hotels in Whiteley
Certificate of Excellence
Reviewed February 28, 2013

Great experience. Beautiful hotel room. Fresh towels all the time. Bed made all the time! Excellent, restaurant food for breakfast. Great service at the front desk that always ordered taxis for me and completed all my requests to my biggest satisfaction. Center of Fareham is really close to the Solent Hotel. Only 15 to 20 minutes by car from both Portsmouth and Southampton. Two great cities in Southern England. Great swimming pools. The beds in the rooms are fantastic. No complaints. Only great memories.

Room Tip: Any room you choose is guaranteed to be excellent.
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  • Stayed: November 2012, traveled as a couple
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Thank RuslanKazaev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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907 - 913 of 1,122 reviews

Reviewed February 24, 2013

We booked a last minute spa break at the Solent hotel and spa the rooms were excellent and very well Appointed with separate lounge area at the side of the main bedroom the swimming pool sauna and steam rooms were of a high standard the restaurant was of top quality very well located hotel for easy access into Southampton and Portsmouth. Free Wi-Fi access around the hotel was good the only surprising thing was there is no security safe within the hotel bedrooms. I would have no hesitation in recommending this hotel for either a spa break or for business usage

Stayed: February 2013, traveled as a couple
Thank Victoria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Dominic Osborne - General Manager at Solent Hotel & Spa, responded to this reviewResponded February 28, 2013

Thank you for your recent review. I was delighted to read your feedback which is very much appreciated and look forward to welcoming you back very soon.

Kind regards,
Dominic Osborne - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

I would like to share my experience of the Solent Hotel & Spa in Whiteley as a business visitor. The staff are consistently courtous and friendly. The rooms are in my experience of good quality and beds very comfortable. I always get a peaceful nights sleep and find checking out efficient and seamless. The restaurant is of high quality with a good choice for breakfast.

Room Tip: a suite is worth while for a special occasion but all rooms are very pleasant & comfortable
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  • Stayed: January 2013, traveled on business
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Thank palmer_shaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Dominic Osborne - General Manager at Solent Hotel & Spa, responded to this reviewResponded February 22, 2013

Thank you for your recent review. Your positive feedback is very much appreciated. We hope to see you again soon.

Kind regards,
Dominic Osborne - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

Recently spent a night at the Solent Hotel. Have stayed here several times in the past, and always found it to be pretty good. But for some reason they seemed to have forgotten how to turn the heating on. Public rooms were unpleasantly cold, the bedroom itself was cold (radiator not working, took the reverse cycle aircon quite a while to warm it up a bit), and the log fires were nice to look at but hopeless at heating the space.

Had a terrible night's sleep, mainly because the bed was so uncomfortable, partly thanks to there being just a single sheet laid straight on top of the mattress. No cosy protector to cushion the mattress springs etc. and provide some insulation.

The spa is fine, although pretty busy and the pool was a bit murky for my liking.

Food; dinner was good, but brekkie was disappointing, partly because the hot food wasn't. It was at least consistent with the room temperature.

Having stayed at the MacDonald Hotel in Botley, I'd go there next time, at least they turn their heating on in the winter.

Room Tip: Avoid the rooms at the back of the hotel opposite the spa's aircon units, unless you like the c...
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  • Stayed: January 2013, traveled with family
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Thank Tim_the_Taf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Dominic Osborne - General Manager at Solent Hotel & Spa, responded to this reviewResponded February 7, 2013

Thank you for review. Please accept my apologies for the discomfort caused during your stay and be rest assured that I have already addressed your concerns to ensure that we can make the improvements required. I acknowledge your comments regarding the heating and can confirm that we have recently undertaken and completed a project to replace our air conditioning in all of the bedrooms and meeting rooms resulting in a combined heating and cooling systems in these areas. However, in light of your feedback, I will undertake a review of the heating provision in our public areas. Once again thank you for taking the time to post a review and I sincerely hope that you will afford us the opportunity of restoring your faith in our product.

Kind regards,
Dominic Osborne - General Manager

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Reviewed February 3, 2013

This was ment to be a fun relaxing girls night in at the spa but it was nothing like it! we were not offered the dvd's as part of package also we waited for the platter to come to our room but it didnt arrive so we had to ask at reception for it then had to wait ages and it wasnt all that! cold, uncooked rubbish, also we had eyebrow wax which was terrible they didnt match at all! the pool was full of kids screaming and splashing so u couldnt relax and swim! staff were rude and unhelpful! Also breakfast that was also part of the package that we ordered didnt arrive either!
I would never go there again such a waste of money!!!

  • Stayed: February 2013, traveled with friends
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1  Thank SHIZ_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Dominic Osborne - General Manager at Solent Hotel & Spa, responded to this reviewResponded February 22, 2013

Thank you for posting a review further to your recent stay. Needless to say I was very surprised and disappointed to read your comments and would like to welcome the opportunity to discuss them further with you and may be contacted via the hotel switchboard. Rest assured I will be investigating your feedback and would like to offer my apologises for the disappointment caused.

Kind regards,
Dominic Osborne - General Manager

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Reviewed January 28, 2013

Having stayed in the Hotel and been a regular visitor to the restaurant I consider myself something of a regular of this hotel. However, having just returned from having lunch in the bar I must admit to being disappointed with the quality and standard of the meal.
There were 4 in the group and we ordered various meals including a fishmonger’s platter, a BLT and a coronation chicken sandwich. The fishmonger platter was the same as served in the restaurant and was quite satisfactory. The bacon in the BLT appeared to be recycled from breakfast and was overcooked and largely inedible. The Carnation chicken sandwich was lacking in taste and as opposed to being served with hand cooked crisps and a leaf salad it came with tasteless corn chips and coleslaw.
Overall a most unsatisfactory experience and given the cost very poor value for money not something I shall be repeating.

  • Stayed: January 2013, traveled with family
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Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Dominic Osborne - General Manager at Solent Hotel & Spa, responded to this reviewResponded January 30, 2013

Thank you for your review and feedback. Please accept my apologies for your disappointment and be rest assured that the necessary improvements will be made to ensure that we return to our normal standards of service. Your comments are appreciated and I sincerely hope that you will afford us the opportunity to restore your faith on future occasions.

Kind regards,
Dominic Osborne - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

Went away to unwind after a very hectic Christmas. I booked a treatment which was very relaxing and the oils they used smelt gorgeous.
We had dinner in the restaurant which was yummy and the staff were very helpful when I asked for a slight change to a dish on the menu.
The rooms were very comfortable and the beds one of the best I've slept on in a hotel.
The staff were really friendly and the pool facilities were very good for a hotel.
I would very much recommend this hotel to anyone after a short break.

  • Stayed: January 2013
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Thank Kahula79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Dominic Osborne - General Manager at Solent Hotel & Spa, responded to this reviewResponded January 30, 2013

Thank you for your review. I was delighted to read that you had a positive experience and hope to welcome you back for a post Christmas break in 2014!

Kind regards,
Dominic Osborne - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Solent Hotel & Spa

Address: Rookery Avenue, Whiteley, Fareham PO15 7AJ, England
Location: United Kingdom > England > Hampshire > Fareham > Whiteley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Whiteley
Price Range: $116 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Solent Hotel & Spa 4*
Number of rooms: 117
Official Description (provided by the hotel):
Awarded the AA Hotel Group Of The Year 2016/2017, Thwaites Hotel's luxurious 4 star Solent Hotel and Spa nestles in acres of glorious Hampshire woodland and provides a haven of peace and tranquillity for both business and leisure guests. Located just minutes from Junction 9 of the M27 motorway, the Hotel is midway between Southampton and Portsmouth, and less than thirty minutes from the New Forest. ... more   less 
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Also Known As:
Solent Hotel And Spa
Solent Hotel Whiteley
Solent Hotel & Spa Whiteley, UK - Fareham

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