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“Peppa will bring in the crowds....if Paulton's can cope!”
Review of Paultons Park

Paultons Park
Ranked #1 of 17 things to do in Romsey
Certificate of Excellence
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: Paultons Park - home of Peppa Pig World is a family theme park located in the New Forest National Park in Hampshire, with over 70 rides and attractions. Home to a world first and UK exclusive, Peppa Pig World has 7 rides & attractions including, Peppa's Big Balloon Ride, George's Dinosaur Adventure an indoor soft play zone. Other rides and attractions at Paultons include, the dinosaur theme park Lost Kingdom, the Edge and Cobra roller coasters, the Water Kingdom splash park, adventure golf, La 4D cinema, The Raging River Ride and many smaller rides for young children.
Useful Information: Activities for young children, Activities for older children
Reviewed August 26, 2014

On holiday in Hampshire, we had to visit Paulton's for the sake of our three year old Peppa-obsessed daughter. First of all - it isn't cheap, but these places never are. However, our daughter is tiny and under the height restriction so she got in free which I thought was excellent. The online booking was also great - we were able to walk straight in with a smartphone scanning system - very modern and cut the queues down to nothing. This is very impressive, however it would be the last time during our day when we weren't part of a queue.

Firstly, everyone heads straight for Peppa Pig World. I read the reviews before we went and intended to go there later when it quietened down, but our daughter was clamouring to go in and it seemed cruel to make her wait. First ride we went to was Windy Castle. The queue was long and the ride only takes a small number of people at a time. Fair enough. However, the staff insist on moving people along so slowly that there are times you wonder if you will get on another ride during your visit. We queued for around 30 minutes, which was not fun surrounded by fractious, overexcited children who are expected to wait in a tiny queueing area. The opening and closing of safety gates (on all of the rides) was bordering on the ridiculous. On George's Dinosaur Adventure ride, there is a peculiar system of measuring everyone (even though height restrictions are clearly stated) and letting people through one at a time, then closing the safety gate, getting them sat on the ride, setting it off, getting another dinosaur in position, opening the safety gate, letting another person on, ad infinitum. The process takes several minutes per person. When there are 50 people waiting to go on the ride, that can mean waiting times of almost an hour! Children over the height restriction have to ride a dinosaur alone, meaning their accompanying adult has to follow on another dinosaur looking extremely embarassed. Why not just let the children get on and the adults wait at the end of the ride? These are the kind of things you have time to ponder when you are waiting to ride on Daddy Pig's car for forty minutes.....

I'm not suggesting for a second that Paulton's shouldn't have safety gates, but the extent of time devoted to 'health and safety' is bordering on ridiculous and impedes on the fun. The repetition of tannoy announcements telling you, 'keep arms and legs in the ride at all times, do not exit until ride has stopped, you must be X height to ride, keep arms and legs in the ride at all times' - repeat, repeat, repeat. Insistent, relentless messages to ensure our safety on a ride that travels about one mile an hour. Really?? It's like being in a theme park based on 1984 rather than Peppa Pig! This health and safety obsession isn't limited to the Peppa Pig section of the park; the (admittedly beautiful) carousel had safety belts on the horses and we were told our three year old daughter had to ride alone with us holding her for support. A contrast with the far more authentic Carousel at Tatton Park where you jump on and hold on - after all, it's such a gentle ride, you would be extremely unlucky to hurt yourself. It is interesting that despite the health and safety obsession, the queues for the waterslide are left on a precarious looking metal staircase which some visitors couldn't cope with......

Finally, due to the queues, the time spent opening and shutting gates and the waiting around, we struggled to do everything in one day. The ticket, however, is valid for one day only and so it is not possible to return and get a full experience of the park.

One the bright side - the staff on the Teacups and the older gentleman working on the large swinging ship near the restaurants were both fabulous. The park itself is incredibly pretty, and the gardens we walked through when leaving were a gorgeous place for a picnic. There were lockers onsite which is a fantastic idea and the Peppa Pig characters came out for a decent amount of time giving all the children chance to meet their heroes. Finally, unlike many other similar attractions, the gift shops are well stocked and surprisingly reasonably priced.

Overall, Peppa Pig Land was a once in a lifetime experience for my daughter, and our eight year old son even liked it. But the queueing ruined it for us. Our experience at the (equally busy) Thomas Land at Drayton Manor was much better in terms of queues and value for money (rides per pound).

2  Thank Samantha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaultonsPark, Guest Services Team at Paultons Park, responded to this reviewResponded August 28, 2014

Dear Samantha T, thank you for your comments and taking the time to review Paultons. We are sorry to hear that your visit was not the success that you had hoped for. Hopefully we can help explain further.

Tickets include entry to both Paultons and Peppa Pig World with over 60 rides and attractions included in the price. Pre-booked and family ticket discounts are also available in advance via our website.

Peppa Pig World is usually quieter either first thing in the morning or later in the afternoons. There are also attractions with no waiting, like the indoor soft play-zone, outdoor adventure playgrounds, muddy puddles water splash-park and seeing Peppa Pig and George.

Health and safety is very important to us and rides can be slower due to the age of children who can enjoy them. As height, age and health restrictions apply on some rides; we need to make sure every child is safe and this is why the children may need to be measured. The height limits are set by the ride manufacturers and for reasons which we hope you understand they must be adhered to.

Your feedback will be passed to the operations team to investigate further.

Paultons is a theme park dedicated for families with young children, so the rides and attractions are designed with this in mind.

We hope this helps and we look forward to seeing you again soon.

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4,002 - 4,006 of 6,153 reviews

Reviewed August 26, 2014 via mobile

We took my 3 year old last week. I was very impressed by the general cleanliness. The queues were long but that is to be expected at any theme park. The only slight niggle and the reason why i didn't give it 5 stars is because i didn't think there were enough characters walking around to meet the children. But that aside a great please for the children

Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaultonsPark, Guest Services Team at Paultons Park, responded to this reviewResponded August 28, 2014

Dear Christopher P, thank you for your comments and taking the time to review us. We are delighted to hear, that you and your family had a great day at the Park.

Additional appearances with Peppa and George are added and seasonally Zoe Zebra and Suzy Sheep walk around the Park as well.

We look forward to seeing you again soon.

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Reviewed August 26, 2014 via mobile

Spent the wettest bank holiday Monday (25th august) ever at peppa pig world. We went prepared with waterproofs, wellies etc...
The staff were fantastic, chirpy, inviting and made my two children laugh through the downpours. The staff did their best to dry seats, quicken queues and keep us smiling through soaked bottoms!!
All rides were working as normal, with no real queuing as not many people mad enough to visit in the rain! This was to our advantage as my children aged 2 and 5 chose their favourite rides and went on over and over again!
A great family day out, whatever the weather- credit to the staff!

Thank Muir0608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaultonsPark, Guest Services Team at Paultons Park, responded to this reviewResponded August 28, 2014

Dear Muir0608, thank you for your comments and taking the time to review us. We are pleased to hear that you and your family had a great day at the Park. We look forward to seeing you back at the Park again soon.

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Reviewed August 26, 2014

Perfect even disabled people can visit the nurse on site to obtain a pass to avoid waiting for rides. Everything has been thought of lovely place to visit not cheap but lovely place.

Thank Shortiekate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaultonsPark, Guest Services Team at Paultons Park, responded to this reviewResponded August 28, 2014

Dear Shortiekate, thank you for your comments and taking the time to review Paultons. We are pleased to hear that you and your family had an excellent time at the Park. We look forward to seeing you again soon.

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Reviewed August 26, 2014

We arrived on the Saturday of the August Bank Holiday 23rd Aug and so expected it to be busy.
We did not risk the 1meter tall 4yr and bought her a ticket in advance.
Once in the 2yr old and 4yr were excited by the rides but i soon realised how bad the queues were. average about 45mins. This with a 2and4yr is hard work. The problem seem to be the excessive H&S checks and slow turnover of people on rides. Some staff were a little more efficient and learn't that people can hold a gate open for themselves without needing to keep others waiting.
Despite the time and motion all justified in the name of safety I am sure. We got on 5 rides in 5 hours. The ballon ride had 2 balloons out of action which increased waiting time a lot.
The kids were excited by many rides but it is hard to explain to them that daddy cannot stand for another hour for a 2 minute ride.
The softplay was a nice extra and the muddle puddle splash created a lot of smiles (we had taken swimming outfits) but the cold water only allowed for about 10 mins for such small children. These and the playground managed to distract the kids long enough to prevent joining another queue for.
The place was very clean and well kept gardens and surrounds. We took our own packed lunch and assumed the prices would be silly.
I just hope Paultons do not go down the modern trend of creating a queuing problem and then charging more to solve the problem with priority passes. Just make the ride queues faster moving.
Average day but bored kids in queues and painful feet. My recommendation to Paulton's is make ride turnaround faster and create some distractions for the kids in the queue.

Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaultonsPark, Guest Services Team at Paultons Park, responded to this reviewResponded August 28, 2014

Dear James B, we are grateful for your feedback that helps us to improve the guest experience. We have addressed the points that you have raised below to help explain further.

Health and safety is highly important to us and rides are slower due to the age of children who can enjoy them. As height, age and health restrictions apply on some rides, we need to make sure every child is safe.

Carriages may become unavailable from time to time whilst additional maintenance takes place as outlined in the Park’s Important Information section and terms and conditions on our website. Every effort is made to ensure that rides are available for guests to enjoy when they visit and any delays are kept to a minimum.

More people do visit during the holidays and when the weather is better, however Peppa Pig World is usually quieter either first thing in the morning or later in the afternoons. During these times additional appearances with Peppa and George are added and Zoe Zebra and Suzy Sheep walk around the Park as well.

We hope this helps and that you decide to visit again one day soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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