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“Deserves it's first class reputation”

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Chewton Glen Hotel & Spa
Ranked #1 of 1 Hotels in New Milton
Certificate of Excellence
Hampshire, England
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Deserves it's first class reputation”
Reviewed March 3, 2013

My husband surprised me with a visit for my birthday and what a treat it was. From the moment you pull up at the front door you are given 5* service. You are greeted warmly, the luggage is unloaded and the car parked for you. The guest room manager took the trouble to greet us and introduce himself which was a very nice touch. Check in was effortless and we were given a short tour of the ground floor before being taken to our room. On arrival in the room the luggage was waiting for us, and the very nice receptionist explained where everything was in the room.

Our room was heavenly. It was large and comfortable with a superking bed, sofa, armchair, table, dressing table and beautiful views of the croquet lawn and grounds. There is a large flat screen TV and DVD player and you can order DVD’s and room service via a touch screen tablet on the dresser. The bathroom was immense, large double walk in shower, huge bath with TV at one end, two sinks and a lovely sitting area, all immaculately clean and furnished with REN products. There is a really good lighted vanity mirror in the bathroom and a decent vanity mirror on the dressing table as well. The room comes with several complimentary bottles of water (large sizes which is nice) and fruit juices. They were even kind enough to leave a card and balloon and fresh fruit and cookies for us. There is no tea and coffee making facilities but they do ask if you want fresh coffee or tea delivered to your room in the morning.

The spa is very relaxing, with a lovely Romanesque pool with loungers around. The hydrotherapy area is a lot of fun, though not very big and the outdoor hot tub wonderful if, like us, you happen to be visiting on a sunny day. The sauna and steam room are accessed via the changing rooms and single sex, which is a little disappointing if you’ve come as a couple but ideal for groups of friends. There is a small relaxation area near reception and plenty of water and fluffy towels wherever you go. We did not try the gym but from what I saw the equipment is first class. Everything was very clean. The main pool allows children in for only a couple of set hours in the day, one in the morning and another in the late afternoon. This is strictly policed by the staff who have a couple of ladies positioned by the doors of the hydrotherapy area so that no children can accidentally wander in. I was very impressed with how they manage to be child friendly without compromising on the hotels suitability for a couple.

Pre-dinner cocktails in the cosy bar were very nice with a good choice of well-made cocktails. The bar men were friendly and helpful, offering to mix anything we wanted which was not on the menu. There is also a rather cosy fire place and sofa’s for relaxing too.

The hotel restaurant ‘Vetiver’ was wonderful, with excellent food and service. We enjoyed the tasting menu which was stunning and they even presented me with a birthday cake at the end of the meal, which was a lovely touch. The sommelier was very knowledgeable and helpful without being pretentious which was a revelation! We briefly described our favourite wine(s) and he recommended a wine for each of us which hit the spot perfectly. The service in the restaurant was extremely efficient, with a high staff to customer ratio and the setting intimate enough for two but relaxed enough for a family.

We ordered breakfast to be delivered in the room in the morning. They helpfully rang two minutes before arriving to let us know that the tray was on its way. Although the food was wonderful, they did forget a couple of things including cups for the tea and coffee. However a quick call to room service rectified this immediately.

Interestingly everything you order in the hotel already has service charge added, which is equally distributed amongst all the staff, so no extra tipping is needed or expected. We really liked this and it did save the hassle of carrying cash around.

We finished our trip with a walk down to the beach, which meandered through the hotel grounds with fabulous views back to the hotel, and into Chewton Bunney nature reserve. It is a lovely stroll and highly recommended. Although the spa is lovely with great views of the grounds, for me, I think Carey’s Manor does pip it to the post in terms of facilities. However, this apart, the rooms are amazing and the food and drink quite wonderful but it is the service which makes it an exceptional place to stay and, all in all, one of the best over-all hotel experiences we have had.

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank little-lily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (397)
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English first
Sentosa Island, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2013

Chewton Glen staff absolutely exceeded our expectations. From the moment we enquired about a wedding weekend, to the moment they waved us off. Dahlia Hill is a brilliant wedding planner, absolute attention to every detail. She has great contacts for suppliers, all of whom lived the CG brand. We had clay pigeon shooting and Apache buggy driving in the grounds - great fun! Every member of staff from ground staff to the fantastic sommelier, seemed to make it their personal business to ensure every moment for us and our 12 guests was perfect.
All the rooms were very clean, spacious and comfortable. The TreeHouse was a fabulous experience, it's so quiet and private. A joy to sit in the hot tub, and then come inside and enjoy the wood burning stove with the hamper of goodies delivered. Thank you CG.

Room Tip: Experience the Tree House - expensive but you're worth it
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  • Stayed February 2013, traveled with friends
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Helpful?
Thank Sunshinesentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 26, 2013

This hotel should not be a relais et chateau- you feel clearly in Droopyland with miserable and mediocre staff especially in the restaurant area. The food is mediocre and uninspiring, so is the decor (very bad lights, even Ikea does better). Overpriced, pretentious, no athmosphere with tasteless old clientele and not up to the standard. The kitchen garden is a real joke with two poor onions rotting away. The spa was not well attended with wet towels left on the floor and on the seats and lots of chlore in the water. The only positive was the size of the bedroom but again it wasnt perfect as it was overheated (28C when we entered). Much better option exists in the New Forest. A fallen angel to avoid until management gets their act together...

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
8 Thank COMO2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChewtonGlenNewForest, Managing Director at Chewton Glen Hotel & Spa, responded to this review, March 8, 2013
We are always disappointed to read reviews from guests who have not enjoyed their stay at Chewton Glen and must reassure readers that we strive to ensure all of guests have a memorable stay for all the right reasons. Whilst I am saddened that this reviewer feels that we have fallen well short of their expectations there a number of concerns raised in this review which I feel require clarification.

We are very proud of our kitchen garden, which aside from the new walled garden includes further areas of fruit orchards, greenhouses and nurseries. A gardener would of course understand that very little is growing in February in open ground because of the frosts and all gardeners use January and February to prepare for the coming summer. That said, in the kitchen garden, there is currently a wide range of perennial herbs, beds of ruby chard and well over 1000 onions which are still keeping our kitchen supplied.

At present we have the following crops growing on ready to be planted in the walled garden in a couple of weeks: Chinese Cabbage - Pac Choi Joi Choi, Pac Choi Hanakan, Pac Choi Red, Rhubarb Chard, Fennel Sweet Florence & Fennel Romanesco. These are currently in our greenhouses and polytunnels. Most of the crops are grown in our nursery area off the car park and guests are more than welcome to come over and have a look. The green house is currently bursting, with flower and vegetable crops such as Courgette, Nasturtium, Sunflower, Elderflower, Chives and Garlic Chives, Rhubarb crops just waiting for the ground to warm up a little more before planting out.

Darren Venables, our Head Gardener, would be delighted to show any guest around all areas of the garden and to explain everything that is going on in the back ground. Alternatively Darren can be followed on Twitter @DarrenVenables where he posts a daily Head Gardeners diary of the hotel.

Kerry Hudson, our Spa Director is most apologetic that this reviewer found the Spa in a poor state following a busy period; naturally we are most concerned regarding the comment relating to chlorine as the pools are actually ozone treated which reduces the use of chlorine to an absolute minimum. We have examined the system and pool water readings for the past month and can report no reading outside of the normal levels.

Naturally I am sad that the reviewer chose not to highlight any dissatisfaction during the stay as we always take a proactive approach to any problems that we are aware of; I would be delighted to discuss the reviewer’s concerns in greater detail should he or she wish to contact me. That said, I would urge readers to consider this reviewer’s experience in isolation, as the vast majority of our guests have overwhelmingly positive things to say about their experience at Chewton Glen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2013

We have just returned after two nights in the wonderful treehouse Oak from the moment we arrived the care and attention the tiny details made our stay very special on one day only leaving our treehouse heaven to go for our delicious dinner ! popcorn and DVD delivered into our hamper hatch afternoon tea by our wood burner our biggest exertion to get into our wonderful hot tub it was a wonderful and very special couple of days thank you all so much the rose tranquility massage in the treehouse was out of this world can't wait to come back it truly was just what the dr ordered!

Room Tip: The tree house one of the best hotel rooms we have ever stayed in
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  • Stayed February 2013, traveled with family
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Helpful?
1 Thank Kenthelena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
1 review
Reviewed February 22, 2013

What a brilliant place to stay. It was for a special occasion and the money was well worth it. From the helpful staff to the lovely food in the restaurant to the grounds and the walk to the beach it was all so lovely. The staff were all great and very helpful. I recommend the hotel highly and we will be going back there as soon as we can.

Room Tip: We stayed in a junior suite room 44 which was on the first floor over-looking the grounds and it is...
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank Gurmal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 21, 2013

From the second the car door was opened for us, through the checking in process, our stay here was beyond all our expectations ! The food and wine were excellent, the accommodation clean and spacious plus ALL the staff were helpful, courteous and very pleasant.

We even borrowed the Mountain bikes and cycled to the beach then the following day did the walk from the hotel to the beach - both were great fun !

We would thoroughly recommend this hotel to anyone seeking a luxurious break.

  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank KathyReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichester.Hampshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2013

We had an amazing long weekend at this wonderful hotel to celebrate my birthday. Nothing was too much trouble, the service was second to none. The only downside was our breakfast on the first morning took so long to arrive that we didn't bother after that. Our room was huge and the facial I had was the best I've ever had! Highly recommended.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynette99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chewton Glen Hotel & Spa

Property: Chewton Glen Hotel & Spa
Address: Christchurch Road, New Forest National Park Hampshire, New Milton BH25 6QS, England
Phone Number:
Location: United Kingdom > England > Hampshire > New Forest National Park Hampshire > New Milton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in New Milton
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Chewton Glen Hotel & Spa 5*
Number of rooms: 70
Official Description (provided by the hotel):
An English Original. Chewton Glen is a luxury hotel and spa set in 130 acres of Hampshire countryside on the edge of the New Forest National Park and just a few minutes walk from the sea.12 new luxury treehouse suites now open. ... more   less 
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Also Known As:
Chewton Glen Hotel And Spa
Chewton Glen Hotel New Milton
Hotel Chewton Glen
Chewton Glen Hotel & Spa New Milton, Hampshire, UK

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