My husband and I booked ourselves into the treehouse suite for a 2 night getaway from our toddler whilst also trying to relax before our next baby is born in a month or so. We had a larger suite with an upstairs for children, Upon our arrival we were given a warm welcome and we were escorted to the parking area whereafter we were driven via an extended and covered golf cart to our treehouse. The treehouse was stunning, clean and had everything one would need, We had pre-ordered our wellies which were left outside the door in our respective sizes. The kitchenette was stocked up with plenty of water, hot chocolate, milk and some cakes as a welcome! The sitting area was spacious and cosy and we didnt need the woodburner as the house was very warm indeed! The under floor heating was amazing and anything left on the floor was toasty in the morning! The bathroom was stunning, and the views from the stand alone bath were beautiful! That evening we ordered in the dinner hamper which sounds informal however it was a lovely three course meal. We started with the prawn coktail which was out of this world- the caviar on top added an extra pleasing dimension. The lobster curry for main course was just heavenly (albeit this is a thai curry dish). My husband ordered the cheese plate which he devoured and I had the chocolate pot which was light but had great depth of flavour if you like chocolate! The breakfast hamper was perfect and we were able to add requests for certain items not included. My husband used the gym and enjoyed the state of the art technology. His only grumble was that he would have preferred a view whilst running. I visited the spa which was one of the main reasons for heading to CG, I wanted to swim as much as possible. Unfortunately when we attended there were emergency repairs being done to the pool as there was a serious leak. Although I totally understand that these things happen I was deeply disappointed not to have been able to swim as frequently as intended. My husband did use the hydropool area which looked amazing. I could not use these facilities as I was pregnant. We did use the hot tub on our terrace which was pre-heated so no preparation was required. It was ready for use at anytime. We dined in the restaurant and enjoyed our meal save to say that the food was priced at or above a 3-star Michelin restaurant which was a surprise. The last morning I made a point to the duty manager about the pool and he offered me a late checkout and a gift voucher for another night which was a very kind and appreciated gesture. When the voucher arrives we'll be booking up immediately for a three night stay! I have to just add finally, that nothing was too much for this establishment. Many five star hotels in the UK have a different attitude to customer service than say, the US or Europe. We found the service to be first rate and would not hesitate to recommend this establishment to friends and family. As a footnote I also wish to say that we were going to stay at Lime Wood (before we changed our mind). They behaved as if every request was a laborious chore, emails went unanswered and I am still waiting for an email from the general manager (three weeks and counting) in response to the feedback I sent with my cancellation request.
- Official Description (provided by the hotel):
- An English Original. Chewton Glen is a luxury hotel and spa set in 130 acres of Hampshire countryside on the edge of the New Forest National Park and just a few minutes walk from the sea.12 new luxury treehouse suites now open. ... more less
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- Also Known As:
- Chewton Glen Hotel And Spa
- Chewton Glen Hotel New Milton
- Hotel Chewton Glen
- Chewton Glen Hotel & Spa New Milton, Hampshire, UK