We booked a room two weeks before we wanted to stay and were told confirmation would be sent by post - not email. Three phone calls later we still had not received anything, despite a man (not on the phone, just a voice in the background) saying it had been posted 'two days ago'. Then we were told they had one letter wrong on the postcode. I booked another hotel and cancelled this one, was told the money would be refunded in two days. On the following day the man rang me and told me they did not refund money. I said not using email was a poor way to do business and I would not do my business that way. He answered 'This isn't your business'.
- Official Description (provided by the hotel):
- Willow Barn Restaurant set in a rustic Barn conversion originally built in 1833. The Barn restaurant has ground floor seating inside the barn or in the central conservatory or open air courtyard. The Barn Restaurant also has an open upstairs mezzanine seating area that can be reserved for groups up to 30 people. We have 6 en-suite ground floor hotel bedrooms attached to the Barn which create the interior open air courtyard seating area which is partially enclosed providing a sun-lit covered area for the restaurant. We have a large free car park and a small playground and field for children and pets to have a play. We are open for breakfast, lunch, cake and cream tea's 7 days a week and dinner Wed - Sat evenings. ... more less
- Reservation Options:
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- Also Known As:
- Milton Barns Hotel New Milton, Hampshire, UK