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“Nice place and knows how to right any wrongs”

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Premier Inn Farnborough West (Southwood) Hotel
Ranked #2 of 7 Hotels in Farnborough
Certificate of Excellence
Reviewed September 23, 2010

We stayed here for 3 nights before returning home to the US.

The place is nice and clean with a wonderful hotel staff. The restaurant staff is OK but could use a bit of training in the customer service department. But when we had problems 2 nights in a row at the restaurant and talked to the hotel staff -- they connected us to the restaurant manager. She went above and beyond the call of duty and really made our last night memorable.

As a side note, they offer a Premier Meal deal where you can get dinner and breakfast for 20 English pounds per person. Unfortunately, this dinner menu is very limited and I would not recommend it for more than 1 evening. There are only 2 vegetarian options on the starter section and the entree section only has 1 option (which can get monotonous).

  • Stayed: September 2010, traveled as a couple
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Thank Chuffin-Parsnips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 - 428 of 437 reviews

Reviewed September 22, 2010

Well I'm stopping here tonight and so far experience not good. Slow service and shoddy fan in bathroom.

Possibly not Premier Inns fault, although it was booked through Premier Inn, is the restaurant attached. Brewers Fare, food is rubbish, no clue on where you go to be seated, waitresses seem unorganised (not even busy), not a patch on the Trafford Park Premier Inn experience!

  • Stayed: September 2010
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Thank Rjdainty1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Farnborough West (Southwood) Hotel, responded to this reviewResponded September 28, 2010

Thank you for your review. We are disappointed to hear of your experience at our Farnborough hotel. At Premier Inn it remains our main objective to delivery a high level of service in all our establishments and we do apologise that on this occasion we failed to do this. Your comments have been noted and will be duly followed up by both our Guest Relations Team and the Management team at our Farnborough hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2010

  • Stayed: January 2010, traveled on business
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Thank sidenhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Farnborough West (Southwood) Hotel, responded to this reviewResponded February 4, 2010

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Reviewed January 5, 2010

  • Stayed: April 2009, traveled on business
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Thank viator42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Farnborough West (Southwood) Hotel, responded to this reviewResponded January 8, 2010

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Reviewed December 24, 2009

  • Stayed: December 2009, traveled as a couple
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Thank Ian_Tomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Farnborough West (Southwood) Hotel, responded to this reviewResponded January 5, 2010

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2008

  • Stayed: October 2008
    • Value
Thank Rick_The_Builder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2008

  • Stayed: October 2008, traveled with family
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Thank RugbyRef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Farnborough West (Southwood) Hotel

Address: Ively Road | Southwood, Farnborough GU14 0JP, England
Location: United Kingdom > England > Hampshire > Farnborough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Farnborough
Price Range: $68 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Farnborough West (Southwood) Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
The ideal spot if you're heading to the annual Farnborough Airshow, just five minutes down the road ... more   less 
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Also Known As:
Premier Inn Farnborough Hotel Farnborough

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