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“A very good hotel BUT.....”
4 of 5 bubbles Review of White Hart

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White Hart
Ranked #6 of 8 Hotels in Andover
London, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A very good hotel BUT.....”
4 of 5 bubbles Reviewed October 26, 2012

I love the White Hart, The Staff are excellent, really hard working and friendly and the food is great sometimes although the menu is limited and if you stay often its easy to work your way through the menu.

Now the BUT The reason I stopped using the hotel is because every room I had been given has had problems, No hot water, no heating, room too hot and above kitchen ventilator system, Drunks fighting outside at 2.30am, Toilets blocking up frequently. The hotel plumbing and heating system needs ripping out and replacing, however I do appreciate that the building is several hundred years old so this would not be easy but they are taking money for rooms so this should be a priority.

It was just the really basic things like the bath plugs that doesn't hold water, which can easily be rectified. I would be given the same room a few months later and all the same problems were still there so no maintenance is being done.

Despite all this I would still recommend a stay at the White Hart as the building is beautiful and if you are really lucky you could get one of the rooms at the front and one of them is fitted with a four poster bed (But please please please fix the bath plug and toilet in that room) I've stayed in that room 3 times over 2 years and each time I had to fill the bin from the bath several times to flush the loo. When you fill the bath, go away to get your clothes ready, you come back to an empty bath!!!. Its your hot water that is being wasted for the sake of a bath plug costing £2.50p

Again I have to state the staff are excellent and very hard working but they are being let down by the poor maintenance regime. I hope someone from Marston's head office reads this and take note that their staff at the White Hart are fighting a loosing battle and need help.

I have now started using the Premier Inn which has its own problems and is not a patch on the White Hart, but everything works.

Room Tip: Worst room IMHO room 20 which is above the kitchen extractor fan. Best rooms 23 and 25. 23 has the f...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marciasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    47
    48
    34
    24
    20
See reviews for
32
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • English first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Preston, England, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed October 3, 2012

Only had food here with 3 other colleagues on the pretence that we might stay here instead of the QH. Real ale is great, meeting the local drunk smelling of sick, not so great. Food was not great either. My pie came with conjealed gravy on it and I could only manage to eat 50% of it as the second 50% was terrible. All in all the consensus of opinion was that we would not be staying here or eating here again. Note, we didn't complain as we weren't paying for it...the beauty of expenses! Oh forgot about service...slow...maybe that's why my gravy was like tar! Beer the only highlight!!

Room Tip: Only have the food....oh no....only have beer....oh no....as long as local drunk isn't around, d...
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  • Stayed September 2012, traveled on business
    • Value
    • Service
Helpful?
Thank Tadz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Andover hotels

Bournemouth, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 7, 2012

We went for a family meal for my mum's 60th. Fantastic food, great friendly service. Gorgeous place and the chef is fabulous, she came to check everything was ok and we were enjoying it.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janeyjane22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 1, 2012

We stayed here when visiting friends in the area. Unfortunately we wont be staying again!! First impresssions were that the room looked clean. However things soon came to light to let it down. The staff on checking in gave no information about meal times etc. There was no tea in the room and only 2 sachets of coffee - think they may have forgotten to fill up! There was a holder for a hair dryer and an attachment for a hairdryer but after washing my hair and looking for the hairdryer was told all hairdryers had been taken out of the rooms because they kept blowing up!! Went to take a shower and the water was freezing. It came out luke warm into the bath but when turned onto the shower it went cold. I was informed 'yes we do seem to be having a problem with the boiler especially in that room!' I have since read other trip advisor comments and has also been documented by someone in February. The corridors to our room were shabby and the paintwork could certainly do with a damp cloth running over. Breakfast was a huge disappointment. First of all I dont really like to see the staff stood outside the dining area smoking. We were sat near the window and had a lovely view of an overflowing ashtray and all the rubbish on the floor from the night before. The only edible things on my plate were baked beans, tomato and mushroom - but you cant really go wrong with those. The scambled egg was overcooked and the bacon like leather. The only plus was when I complained we had the room rate reduced.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gymbw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 8, 2012

wow loved this place was away with work and have to say the white hart was excellent allison,jasmine and staff made us feel welcome , clean, cosy highly recomended

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, Hampshire
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed June 5, 2012

The White Hart offers a excellent menu. On our last visit however , we had had enough. The wait of "OVER" 35 minutes was explained to us ... The Salmon is taking a while to cook ??? Others in the restaurant had had their meals delivered , devoured them and their tables cleared whilst we waited. It became obvious that who ever was cooking , was obviously cooking by " A Ticket " at a time ! this was confirmed to us later by a member of staff who told us they were always having trouble with Chef's ? And on this and possibly the previous visit , as we were willing to go a second time hoping our first visit was a one off ? the food was being cooked by the "Hotel Porter"!! What a shame. because everything points that this Hotel should be extremely successful and busy.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank tony1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frome, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 2, 2012

The hotel is rather quirky and seems like a maze at first but we see this as a positive not a negative, better that than a square characterless box. All the staff were friendly and helpful, nothing was too much trouble. We ate in the hotel's restaurant and had a lovely meal, good quality at a reasonable price. The room was a decent size and the ensuite and bedroom were both very clean. Breakfast was freshly cooked with quick service, again with friendly staff.

We would definitely recommend the White Hart and would be very happy to stay again.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marniesimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about White Hart

Property: White Hart
Address: 12 Bridge Street, Andover SP10 1BH, England
Location: United Kingdom > England > Hampshire > Andover
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #6 of 8 Hotels in Andover
Price Range (Based on Average Rates): $
Number of rooms: 22
Official Description (provided by the hotel):
The White Hart is an impressive building with history dating to the time of Charles I, with 22 querky rooms reflecting the age of the property each with their own appeal and character. ... more   less 
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Also Known As:
White Hart Andover
White Hart Hotel Andover

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