I love the White Hart, The Staff are excellent, really hard working and friendly and the food is great sometimes although the menu is limited and if you stay often its easy to work your way through the menu.
Now the BUT The reason I stopped using the hotel is because every room I had been given has had problems, No hot water, no heating, room too hot and above kitchen ventilator system, Drunks fighting outside at 2.30am, Toilets blocking up frequently. The hotel plumbing and heating system needs ripping out and replacing, however I do appreciate that the building is several hundred years old so this would not be easy but they are taking money for rooms so this should be a priority.
It was just the really basic things like the bath plugs that doesn't hold water, which can easily be rectified. I would be given the same room a few months later and all the same problems were still there so no maintenance is being done.
Despite all this I would still recommend a stay at the White Hart as the building is beautiful and if you are really lucky you could get one of the rooms at the front and one of them is fitted with a four poster bed (But please please please fix the bath plug and toilet in that room) I've stayed in that room 3 times over 2 years and each time I had to fill the bin from the bath several times to flush the loo. When you fill the bath, go away to get your clothes ready, you come back to an empty bath!!!. Its your hot water that is being wasted for the sake of a bath plug costing £2.50p
Again I have to state the staff are excellent and very hard working but they are being let down by the poor maintenance regime. I hope someone from Marston's head office reads this and take note that their staff at the White Hart are fighting a loosing battle and need help.
I have now started using the Premier Inn which has its own problems and is not a patch on the White Hart, but everything works.
- Official Description (provided by the hotel):
- The White Hart is an impressive building with history dating to the time of Charles I, with 22 querky rooms reflecting the age of the property each with their own appeal and character. ... more less
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- Also Known As:
- White Hart Andover
- White Hart Hotel Andover