My sister and I had lunch here. The food and prices were good but the bar staff needed a lesson in service. The only words spoken by the young lady who took our order were "All right" "What do you want?" "Where are you sitting?". We asked another member of staff at the bar if she could add more hot water to the the coffee as it was rather strong. She said not one word, took the cup without making eye contact, added the hot water and returned the cup, again without making eye contact or speaking. Although, it was not busy, the table had not been cleaned. Your staff are letting the hotel down.
- Official Description (provided by the hotel):
- The Swan Hotel Alton near Farnham and Basingstoke, is located in the Hampshire town of Alton with easy access via the A31 making it an ideal base if visiting Farnham, Aldershot, Winchester, Basingstoke. The Swan Hotel dates back to the 16th century and was a main stage on the old London-Southampton coaching route, and the Swan Hotel has been catering handsomely to passing traffic since the 16th century. Tradition has it that the poet Edmund Spenser, Sir Francis Drake, Queen Elizabeth I and the Earl of Essex all broke their journeys here. Another famous guest was Lord Nelson. Our guests include many people of sense and sensibility - that is to say, devotees of Jane Austen, who make their pilgrimage to her cottage in the Chawton, where Sense and Sensibility and Pride and Prejudice, were both written, during their stay with us. The cottage now is a popular tourist attraction and museum dedicated to Jane's life and work. Today the Swan Hotel is popular with locals and travellers alike and along with the new refurbishment is an excellent base for exploring the surrounding area. ... more less
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- Also Known As:
- Swan Hotel Alton