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“Slowest ever service at a Pizza Express”
Review of Pizza Express

Pizza Express
Ranked #16 of 82 Restaurants in Aldershot
Cuisines: Pizza
Dining options: Reservations, Takeout
Restaurant details
Dining options: Reservations, Takeout
Level 6 Contributor
110 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Slowest ever service at a Pizza Express”
Reviewed December 28, 2013 via mobile

This has to be the very worst Pizza Express franchise in the UK. We came here the day after Boxing Day so they were probably a bit short staffed, but bearing in mind the restaurant wasn't even half full there was no excuse for the delays in serving our food and drink.

We ordered two rounds of dough balls to start with - 45 minutes later these arrived and we wolfed them down in less than 5 minutes. Another 30 minutes later our pizzas arrived. My daughter said her margarita had a minuscule amount of tomato sauce on it and my American Hot was floppy and not at all crisp, in fact nothing like we are used to from Pizza Express.

There were two cooking staff who stood around chatting to each other while we all waited in vain for something to happen.......

Visited December 2013
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Farnham, United Kingdom
Level 6 Contributor
103 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Nice, easy, quick meal”
Reviewed October 29, 2013

Called in for a quick meal before going to the cinema opposite.

Stood in doorway for several minutes before being approached / acknowledged, however we were then seated quite quickly.

Waitress (Megan) could not do enough for us, very attentive, very quick to get drink refills etc.

Food was OK, nothing special, but then again it's Pizza Express.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“A disappointing experience”
Reviewed May 22, 2013

Have been twice now and whilst the food is standard decent pizza express (their farnham restaurant is really good)the service and atmosphere are severely lacking.
Staff show lack of training, forgetting simplest of things, had to ask for cutlery twice while main sat getting cold. We were left waiting to order and to pay for ages whilst staff stood around chatting- not a good look. Manager seems disinterested and looks to be the route of the problem. Prezzo two doors down have been brilliant from day one
Also the lighting is really harsh and lacks ambience. Shame, hope they sort it out as was looking forward to having this nearby

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Bencooksey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
46 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Good location, shame about the service.”
Reviewed May 9, 2013

This Pizza Express is situated in the Westgate complex, so is handy after visiting the cinema. We visited on a Saturday evening about 7pm. It was busy-ish, but we were seated immediately. As it was getting late, and our children were tired, we just opted for a main course (and the dessert that came with the kids meal).

The waiters were very very slow and unfriendly (apart from the one we complained to). We got the impression that they were just after the tips. Tables that arrived after us received their desserts before we even got our main courses - presumably because they were spending more money on their food and had also ordered wine (we ordered a jug of water).

The food was below average for Pizza Express. The pizzas were greasy. My daughter usually eats from the kids menu, and normally gets a pizza almost the same size an adult one - not here! Her pizza was eaten in about 5 bites - it was about 4" diameter, and came on a saucer! There were no crayons for the kids menu either, although my daughter did like the little fudge cake that she got for dessert.

We had to ask for the bill about 3 or 4 times, and it only arrived after we got up to leave. Total time in the restaurant was nearly 2 hours!

We would not eat here again as the service was so poor. We didn't leave any tip at all - the waiter didn't deserve it (and we always tip the waiters).

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank peppermintcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldershot, Hants
Level 6 Contributor
140 reviews
127 restaurant reviews
common_n_restaurant_reviews_1bd8 188 helpful votes
“Just about average”
Reviewed May 4, 2013

All was about as could be expected. Clean, tidy & simple decor etc.

Service was fine. Food was 'Ok' but nothing special and not great value really. Pizza was very oily but edible. Dessert ok but expensive.

Ok for a bite to eat & quite possibly the best of Westgates food offering which is obviously aimed at either the younger crowd or family diners with kids. We are neither so just ok for us.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Whitewizard666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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