I stayed here with 3 friends for New Years Eve as we planned to go to a club to see the new year in. We only booked this hotel as our first choice which was in a much better location was fully booked. We pulled up to the hotel which seemed to be in the middle of nowhere, however we were pleased to see there was a supermarket directing opposite where we could stock up on drinks and snacks which we were later grateful for as by the evening we realised there was practically nothing in the area where we could get something decent to eat. The outside entrance of the hotel had broken glass scattered along the path. Check in was quick and easy and we were greeted politely by Kurt. We got up to our rooms which were smaller than the double rooms we had stayed in at other Travelodge hotels, however they were clean and were furbished with the new look bathrooms. Since there was nowhere to eat a decent meal in the area, we decided to eat in the hotel restaurant. One of my friends ordered the chicken burger which comes with chips and coleslaw; the chicken was pale and tasteless, chips were still raw and cold and the coleslaw was clearly past the expiry date. The rest of us ordered fish and chips and once again the chips were undercooked and cold and the side of onion rings were soggy which of course we were very unhappy about after having to wait a long duration in the far from busy restaurant to receive the food in the first place. However, we did let the staff know and she did her best to reslove the issue which we were much happier with in the end. Towards the end of the evening, my friends and I were getting ready to some music and enjoying a few drinks in our room before we left the hotel. We then got a knock on the door from who we believe was the manager who very rudely demanded that we shut up otherwise we would be kicked out of the hotel. This surprised me as the day before we arrived I was telephoned by the hotel asking if we were still coming and the reason for our stay so that we would be placed in a room away from those people who wanted a quieter stay. After this very aggressive service, we left the hotel early and returned to the same broken glass scattered along the pathway that had been there all day. We couldn't wait to leave by the next afternoon and the service then was still poor-no greeting or pleasantries exchanged, they just took our keycards from us and we left. I would not recommend this Travelodge to anyone unless you want a poor service!!
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- Also Known As:
- Travelodge Manchester Salford Quays Greater Manchester