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“Absolutlely appalling service!!” 2 of 5 bubbles
Review of Travelodge Manchester Salford Quays

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Travelodge Manchester Salford Quays
Ranked #6 of 20 Hotels in Salford
London, United Kingdom
1 review
“Absolutlely appalling service!!”
2 of 5 bubbles Reviewed January 2, 2014

I stayed here with 3 friends for New Years Eve as we planned to go to a club to see the new year in. We only booked this hotel as our first choice which was in a much better location was fully booked. We pulled up to the hotel which seemed to be in the middle of nowhere, however we were pleased to see there was a supermarket directing opposite where we could stock up on drinks and snacks which we were later grateful for as by the evening we realised there was practically nothing in the area where we could get something decent to eat. The outside entrance of the hotel had broken glass scattered along the path. Check in was quick and easy and we were greeted politely by Kurt. We got up to our rooms which were smaller than the double rooms we had stayed in at other Travelodge hotels, however they were clean and were furbished with the new look bathrooms. Since there was nowhere to eat a decent meal in the area, we decided to eat in the hotel restaurant. One of my friends ordered the chicken burger which comes with chips and coleslaw; the chicken was pale and tasteless, chips were still raw and cold and the coleslaw was clearly past the expiry date. The rest of us ordered fish and chips and once again the chips were undercooked and cold and the side of onion rings were soggy which of course we were very unhappy about after having to wait a long duration in the far from busy restaurant to receive the food in the first place. However, we did let the staff know and she did her best to reslove the issue which we were much happier with in the end. Towards the end of the evening, my friends and I were getting ready to some music and enjoying a few drinks in our room before we left the hotel. We then got a knock on the door from who we believe was the manager who very rudely demanded that we shut up otherwise we would be kicked out of the hotel. This surprised me as the day before we arrived I was telephoned by the hotel asking if we were still coming and the reason for our stay so that we would be placed in a room away from those people who wanted a quieter stay. After this very aggressive service, we left the hotel early and returned to the same broken glass scattered along the pathway that had been there all day. We couldn't wait to leave by the next afternoon and the service then was still poor-no greeting or pleasantries exchanged, they just took our keycards from us and we left. I would not recommend this Travelodge to anyone unless you want a poor service!!

  • Stayed December 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank SarahCi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Amy from Customer Care at Travelodge Manchester Salford Quays, responded to this review, January 10, 2014
We are truly sorry to learn of your recent disappointment SarahCi. It is regrettable to learn there was broken glass along the path outside of the hotel. Our Bar Café staff are fully trained on how to prepare food to a great standard and in good time so we are truly sorry to learn that the food fell below our standards on this occasion and that there was a delay in service. We do ask our guests to be courteous and to respect their noise levels when around the hotel and if there are noise complaints they will be expected to ask our guests politely to keep the noise down, we are sorry to learn that you found our staff to be rude. We would like to take this opportunity to investigate the concerns that you have raised, please use the contact us button on our website to provide us with more information which will allow us to offer a resolution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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876 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
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English first
Somerset,UK
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

Stayed here New Years Eve,I have stayed in quite a few Travelodge's and to be honest try and avoid them but this was different by miles.
Firstly, the Staff...i have never known such friendly and helpful staff in a Travelodge from Reception staff to the Bar Staff.
The Rooms were spotlessly clean and i would guess the hotel has just been refurbished as not a mark on the walls in the room or bathroom.
The Parking at the Hotel is in Morrison's Car Park which is secure and £7 for 24 hours.
The Hotel also has a Bar which is good. The Hotel is ideal for Salford Quays Shops,Restaurants,Museums and of course Football and Cricket grounds.
All for a Bargain £37 for a family room

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank s0mersetb0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 31, 2013

Stayed here for 2 nights. The hotel was very clean and comfortable. Its location for access to Salford Quays and the Metro into Manchester was excellent. We had Room 212 which overlooked a training pitch/park, which was a quiet and pleasant outlook. The staff were cheerful, hard-working and really helpful. Food at breakfast was hot, plentiful and regularly topped up so there was no waiting around which we did experience in another of these hotels previously reviewed. The only downside, which we were warned of on the website, is the cost of parking in Morrison's car park as we left the car there for the length of our stay. It did seem rather expensive. We would have no hesitation in booking a return visit.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hurribear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed December 30, 2013

Not convient for anything out of the way and not on Salford Quays its in Odsall
as the Quays are right over the other side of road very new area thats beenning devloped a large Morrison shop facing hotel and they charge 7 pond day for parking no parking there except on side road not advised for women on there own as its is not a safe area.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Natalka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
121 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed December 29, 2013 via mobile

A pretty new and refurbished Travelodge. Fantastic value with good clean rooms. Staff friendly and location is not far from the tram. Ideal if you want to go to Media City, the football or into the city.

Stayed December 2013, traveled on business
Helpful?
1 Thank Mark-Rainsforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lurgan, United Kingdom
2 reviews
5 of 5 bubbles Reviewed December 29, 2013 via mobile

I stay in this hotel several times when I travel to man utd matches. Rooms are spotless. Staff friendly and beds very comfortable. For £26 it hard to beat. Convenient location as it is about a mile away from old trafford. I highly recommend this hotel for football lovers.

Stayed December 2013, traveled solo
Helpful?
Thank Sjm250985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed December 24, 2013

Basic, clean and excellent value for money (£36 for one night and breakfast). Stayed over after a works event. Staff could be better and more helpful and accommodating. Would use again though for a similar trip.


  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Manchester Salford Quays

Property: Travelodge Manchester Salford Quays
Address: 18 Markendale Place, Salford M5 3GW, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Salford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travelodge Manchester Salford Quays 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Travelodge Manchester Salford Quays Greater Manchester

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