I stayed here last weekend and before we arrived I checked my booking details to make sure everything I needed was there. However when we arrived we were told it was card only and no cash! It did not say on the confirmation email that it was card only otherwise I could have been the bank. I had the trouble to phoning up my partner asking to transfer me money even though i had it in cash.
We paid for the room and the receptionist asked for a £200 deposit so I gave her the cash. She said again card only.
After 20 minutes we went up to the room and put the telly on to get ready. It didn't work. We phoned downstairs who told us what to do even though we had already done it. Made a second phone call then she came up. She couldn't fix it and was told she would send an engineer.
I then went downstairs half an hour later for a different woman to say we could change room. It did not matter because this was then close to 8oclock at night and we were leaving at 9 the next morning.
I still haven't received the deposit back and I mortified over these apartments after looking forward to a night away with my mates.
I think next time a premier inn would be for reliable and accept cash payments would be approved!!
- Official Description (provided by the hotel):
- \Styled to appeal to both the business and leisure traveller, The Heart Serviced Apartments consist of 50 fully equipped and beautifully furnished self-contained apartments in Manchester's newest landmark location - MediaCityUK. Just 2 miles from the M60 and M62 motorways The Heart Serviced Apartments are in an ideal location for access to Manchester and the wider North West. Old Trafford for Manchester United matches, the Lowry Centre, Imperial War Museum North and Lowry Outlet Mall are all just minutes away, and Manchester City Centre is just a 10 minute tram ride away from MediaCityUK tram stop. If you’re an avid shopper the award winning Trafford Centre retail and leisure complex is only 10 minutes' drive away. ... more less
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- Also Known As:
- The Heart Apartments - MediaCityUK Salford, Greater Manchester