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“Outstanding!!!”

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The Heart Apartments - MediaCityUK
Reviewed October 16, 2013

I stayed at the Heart apartments with a group of friends for the weekend, having stayed in various hotels and apartments in Manchester previously I must say The Heart are by far the best! The apartments themselves are stunning, the layout and the decor, we had so much space and they were really clean.
The reception desk were friendly and helpful and even though the location is out of town I much prefered it, you have a good selection of shops, restaurants and a few bars within a few minutes walk and a taxi into the centre on the evening was around £7-8.
I've paid well over the odds to stay in the centre of Manc before and these apartments are such a good price and so much better. Will 100% return. All the girls loved them too.

  • Stayed: October 2013, traveled with friends
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Thank lizyburrows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded October 24, 2013

Dear Miss Burrows,


I would like to take this opportunity to thank you for your very kind words regarding our apartments during your recent stay.

It fills me with great pleasure knowing you thoroughly enjoyed your stay with us.

We hope to accommodate you again as soon as possible.

Many thanks once again.


With Kind Regards


Baiba Zarina
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 - 187 of 222 reviews

Reviewed September 22, 2013

Stayed here with 5 friends for a night out in Manchester. These apartments are situated in the lovely MediaCity with a good shopping centre with restaurants, and they are only a 10-15 min tram journey from Piccadilly Rail station. Also, a taxi to Deansgate only cost £10, so these apartments are a good option, if the central hotels are fully booked.

The rooms were very clean, modern and spacious, with balconies!

Really enjoyed this stay, would defo visit again!

  • Stayed: September 2013, traveled with friends
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1  Thank Stretz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded October 24, 2013

Dear Sir/ Madam,

I would like to take this opportunity to thank you for your very kind words regarding our apartments during your recent stay.

Your feedback is much appreciated.

We hope to accommodate you again as soon as possible.


With Kind Regards


Baiba Zarina
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

These are excellent apartments. Nicely furnished with good facilities in the kitchen , dishwasher etc
Very good alternative to a hotel room particularly if travelling with younger children. They can go to bed and the adults can still stay up and talk!

  • Stayed: September 2013, traveled with family
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1  Thank oakdene32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded October 24, 2013

Dear Sir/ Madam,


Thank you for your very kind comments regarding your recent stay at TheHeart Apartments.

It fills me with great pleasure knowing you thoroughly enjoyed your stay with us.

We hope to accommodate you again as soon as possible.

Many thanks once again.

With Kind Regards


Baiba Zarina
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

We really enjoyed our stay here, the apartments were perfect. The rooms were nicely separated with a hallway, and a toilet, this then leads into the kitchen diner and a bedroom separate to this. Everything was finished to a very high standard, especially the bathroom and kitchen. I understand many people have problems with the privacy of the rooms which is understandable as the windows do look directly into offices opposite. This did not bother us at all and quite frankly, they obviously had better things to do than nose in the apartments across the way.
Our only niggle was with the reception services, we called to inform them that the TV was not working. They said they would come and take a look but unfortunately did not. We manage to fix it ourselves, called down to tell them but they did not seem too bothered at all. We felt a bit let down from that side of things and was the only thing stopping a 5 star review.
You are located right in the middle of MediaCity which is beautiful to walk around at night! There is also the Lowry Outlet 10 minutes walk away which boasts lots of shops and restaurants, or there is a Morrison's and Tesco Express locally.
Parking is less than a 5 minute walk away and is £7 per day.

Stayed: September 2013, traveled as a couple
2  Thank Charlotte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded October 24, 2013

Dear Charlotte,


Many thanks for your honest feedback for your most recent stay at TheHeart Apartments.

You are absolutely right- we are situated in a location to allow easy access to both shopping and restaurants.

I am sorry to hear that reception did not respond to your request to fix your TV as we are usually providing assistance to our guests within few minutes.

Your feedback is much appreciated.

We hope to accommodate you again as soon as possible.


With Kind Regards


Baiba Zarina
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Myself and 2 other friends checked into this apartment on the 24th august 2013, for a 2 day weekend (bank holiday). Where do i start, we had travelled all the way from Leeds.
When booking the Apartment, we checked everything; space in the apartment, location of the apartment, views from the apartment, everything to the check in time…

We was advised the location was a few minutes away from the city centre, which infact it was 12 minutes away from the city centre costing £13.00 for the journey from the train station to the location.
We was informed that check is was at 15:00, we arrived at 15:10, the apartment was still not available, infact we was told to wait outside of the room, where we was stood until 16:05, the cleaners were giving dirty looks and speaking in a different language then laughing and joking amongst each other which made all 3 of us very uncomfortable. (Although the receptionist apologised for this delay, and explained we would be given 1 hour extra to check out on the departure date, I do not find this acceptable). - IF A HOTEL CAN BE AVAILABLE FROM 12PM, WHY IS AN APARTMENT NOT AVAILABLE UNTIL 3PM. WELL 16:05 TO BE PRECISE????

When we finally entered our apartment, we was welcomed by wet floors and a dirty frying pan left on the kitchen side. Before we could pour ourselves a drink we had to wait for the dishwasher to finish as all the pot were in the dishwasher (a further 25minutes). 2 of the kitchen lights did not work, the dingy location did not allow any light in from sunlight!!!!

The size of the room was so misleading, the room looked nothing like the rooms advertised on the web site. Both rooms were extremely small, the double room, you could not swing a teddy around in it! If we wanted to hang our clothes we had to use the only wardrobe provided which was located in the tiny single room. The single room, was extremely small so to have the wardrobe in here made matters even worse! No lamp was available in the single room!!! What made it even more claustrophobic, was the heavy dark purple curtains, I would call it a heaven for anyone with depression. I was here to enjoy a weekend not have it spoilt.

On to the privacy of the rooms, where do I start. The "heavy dark purple curtains" had to be constantly closed as both bedroom windows looked into offices located less that 10 metres away, leading to a extremely appalling view. No sunlight shone in to the windows as we was located around the back and all we saw was office workers and shade!!!! Although it was 24degrees outside!

Although there were 3 guests, only 2 large towels and 2 hand towels were provided, although we raised this up on arrival, we was told towels will be sent asap. The next day we had to remind them we had still not been provided with the 3rd set of towels. And the toilet rolls…. Both which were provided in the toilets had less than 1/4 of the roll remaining. Again we did not receive any until the following EVENING!- WHILST WE WERE OUT!!!!

As for noise reduction - pfft this was pathetic, although the doors looked heavy they blocked no noise what so ever. I was constantly awoken during the night, from other tenants doors banging, people waiting for the lift (the room was next door to the lift) and you could hear everything!!!!! Then in the morning you was awoken to lorries driving around banging! Double glazing my [--]!

We had other friends staying in the travel lodge who has less issues than use, and they paid 1/4 of the price we paid.

************************************************************************************************************************************************
FALSE ADVERTISING - DON’T WASTE YOUR MONEY, BOOK IN THE TRAVEL LODGE, AROUND THE CORNER
************************************************************************************************************************************************

  • Stayed: August 2013, traveled with friends
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Thank H0nestyIsKey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa H, Operations Director at The Heart Apartments - MediaCityUK, responded to this reviewResponded September 12, 2013

Reference: TheHeart Apartments

I would like to take this opportunity to apologise for the inconvenience that you encountered at TheHeart Apartments.

It is our intention at all times to ensure that our guests are made to feel welcome whilst staying with us; therefore I am disappointed that you did not enjoy your stay.

Thank You for your honest feedback.

With Kind Regards

Teresa Hatton
Operations Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

We used these apartments for my sisters graduation, very pleasant! Extremely clean and modern inside, feels secure with the reception/entry. Good view/mini balcony overlooking the river.
Walking distance from the Lowry theatre.
No complaints!

  • Stayed: July 2013, traveled with family
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Thank rlb252525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded August 29, 2013

Dear Sir/ Madam,


Thank you for your review and glad you enjoyed your recent stay and found our location ideal for your needs.

We are very proud of our apartments and trying hard to maintain them to a high standard.

Thank you again for taking time to comment on your stay and look forward to welcoming you back again soon to TheHeart Apartments.


With Kind Regards


Baiba Zarina
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Stayed 4 1 night with family as it was the nearest apartments to the lowry theatre. The apartment was clean, beds comfortable, spacious excellent view had everything u'd need home from home. Service was top class will definitely be booking there again but 4 longer when corrie moves into there new set in progress of which i could see over the canal from the apartment.

  • Stayed: July 2013
    • Value
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Thank nisbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baiba Z, Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded August 29, 2013

Dear Sir/ Madam,

Thank you for your fantastic review, we are delighted to hear you have enjoyed your stay with us.

We look forward to welcoming you back to TheHeart Apartments again.


Many thanks once again.


With Kind Regards


Baiba Zarina
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heart Apartments - MediaCityUK

Address: The Heart Media Blue | Salford Quays, Salford M50 2TJ, England
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2 of 13 Specialty Lodging in Salford
Price Range: $96 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heart Apartments - MediaCityUK 4*
Number of rooms: 50
Official Description (provided by the hotel):
\Styled to appeal to both the business and leisure traveller, The Heart Serviced Apartments consist of 50 fully equipped and beautifully furnished self-contained apartments in Manchester's newest landmark location - MediaCityUK. Just 2 miles from the M60 and M62 motorways The Heart Serviced Apartments are in an ideal location for access to Manchester and the wider North West. Old Trafford for Manchester United matches, the Lowry Centre, Imperial War Museum North and Lowry Outlet Mall are all just minutes away, and Manchester City Centre is just a 10 minute tram ride away from MediaCityUK tram stop. If you’re an avid shopper the award winning Trafford Centre retail and leisure complex is only 10 minutes' drive away. ... more   less 
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The Heart Apartments - MediaCityUK Salford, Greater Manchester

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