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“very disappointing”

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The Heart Apartments - MediaCityUK
Reviewed December 21, 2011

not value for money at all. couldnt believe my eyes when i walked in to find bed, kitchen, lounge all in the same room with seperate bathroom. didnt really want to cook in the room as i felt i would smell it all night long!!

no sound proofing between doors and the outside corridor to other rooms. lots of noise in the small hours of the morning

a complaint was made in the morning, but as yet nothing heard back.

  • Stayed: December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank morley3003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 - 221 of 221 reviews

Reviewed August 31, 2011

Offered an 'upgrade' because main hotel overbooked. Arrived late, was told the key card system was broken and would I go to the hotel bar around the corner and wait whilst they sorted it out. An hour and a half later, someone came to fin me to tell me I could be let in to my room. I couldn't have my own key card because the system was broken. If I wanted to go anywhere, I would need someone from reception to let me back into my room. When I got into the room, the fridge was not switched on and neither was the aircon. The receptionist did not know what to do because she said she hadn't been trained yet. She recommended that I write and complain to the hotel, which I did.

Recommend staying in a proper hotel, rather than somewhere that is clearly not ready for guests.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cazzadude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2017 via mobile
Google Translation

Stayed: September 2017, traveled as a couple
Thank Stephan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gordana M, Assistant General Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded November 9, 2017

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Reviewed November 30, 2014
Google Translation

  • Stayed: November 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Clea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe Z, Front Office Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded December 8, 2014

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Reviewed August 30, 2014
Google Translation

  • Stayed: October 2013, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Pas9061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanya L, Front Office Manager at The Heart Apartments - MediaCityUK, responded to this reviewResponded October 5, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heart Apartments - MediaCityUK

Address: The Heart Media Blue | Salford Quays, Salford M50 2TJ, England
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2 of 13 Specialty Lodging in Salford
Price Range: $92 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heart Apartments - MediaCityUK 4*
Number of rooms: 50
Official Description (provided by the hotel):
\Styled to appeal to both the business and leisure traveller, The Heart Serviced Apartments consist of 50 fully equipped and beautifully furnished self-contained apartments in Manchester's newest landmark location - MediaCityUK. Just 2 miles from the M60 and M62 motorways The Heart Serviced Apartments are in an ideal location for access to Manchester and the wider North West. Old Trafford for Manchester United matches, the Lowry Centre, Imperial War Museum North and Lowry Outlet Mall are all just minutes away, and Manchester City Centre is just a 10 minute tram ride away from MediaCityUK tram stop. If you’re an avid shopper the award winning Trafford Centre retail and leisure complex is only 10 minutes' drive away. ... more   less 
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Also Known As:
The Heart Apartments - MediaCityUK Salford, Greater Manchester

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