My husband booked this for him and I. And we expected for a 4* that it would be quite decent! However apart from the nice entrance everything else was appalling. Firstly my card got declined and they looked at me as if I had no funds when in fact it was their machine not working (as I tried my card elsewhere and it was fine!). Then when we got to our room we found we were in a twin room instead of a double as we had booked! My husband requested for a change and they said they were fully booked and we may be able to change the next day! The bathroom was standard, even a 3* has better! And it had a distinct smell. The mattress was so hard that I didn't sleep very well that night at all. The next day we were given an upgrade to a double room. We were so excited and hoping the experience would improve there! However when we got there the toilet had a plop of poo in it and it was smeared round the toilet! It was sickening! There was a distinct urine smell in the bathroom, clearly not cleaned very well! We didn't want to complain so we stayed there! The mattress was much better though!
Would I stay there again? No!
Would I recommend it? No!
The only good thing was the location, I will be looking for something closely there but never there! Awful experience. It was a good thing we didn't stay in the hotel much as it would have put a downer on our weekend away!
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- Also Known As:
- Copthorne Hotel Salford
- Copthorne Hotel Manchester Salford, Greater Manchester