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“Below average, even for budget hotel”

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Holiday Inn Express Manchester - Salford Quays
Ranked #6 of 20 Hotels in Salford
Certificate of Excellence
Reviewed October 15, 2013

Let's start with the good news: the beds are good quality and decent size, the rooms are a fairly decent size and the staff was friendly and helpful. Unfortunately, that's where it ends. The hotel advertises 'free hot breakfast', in which the 'hot' is scrambled eggs and sausages, both of extremely poor quality. Fruit was not ripe, the only bread available was toast, and the sliced fruit was so obviously canned, it had no flavour at all. The shower was a miserable trickle of water, half the time it was cold in the morning. For most of my stay, one of the two elevators was out of order, without any clear notice. The hotel is located in a quiet region of Salford Quays, which makes the middle-of-the-night garbage truck extremely audible, even with the window closed. The AC-unit had a life of its own, switching on at sub-tropical temperatures at random times.
In summary: for a single night, it is not a bad deal and everything you can expect from a budget hotel. For longer stays I would definitely not recommend it.

  • Stayed: October 2013, traveled on business
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Thank IlseAstro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Salford, General Manager at Holiday Inn Express Manchester - Salford Quays, responded to this reviewResponded October 16, 2013

Dear IlseAstro,
Thank you for taking the time to review us, we take all comments on board and value the chance to make improvements where possible. Any feedback is welcome whether it be good or bad, as it assists us in our never-ending task to better ourselves and improve the service that we provide to our customers.

I am disappointed to read some of the points that you had raised, regarding breakfast, your shower and the early morning bin collection. I would like to reassure you that I will be investigating all the issues that you raised, and I will personally speak with the necessary departments to ensure that we improve our service for all our guests.

Many Thanks

David
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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648 - 654 of 1,110 reviews

Reviewed October 12, 2013

Clean and Tidy. Quiet. Wifi worked well and although breakfast did not have a wide range what was there was good. Good coffee out of the machines as well which was a surprise as it can be a little hit and miss. Bar a little expensive but where else will you get a beer at 2am. Staff very polite and helpful too. Will stay again

Stayed: September 2013, traveled on business
Thank ak433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

This is a standard Holiday Inn Express so you know what you are going to get: good value; reasonably sized but basis room; limited amenities and limited meal options. However, what sets this apart are the staff and the location at Salford Quays. The Check In staff give a warm welcome and good advice on where to eat outside the hotel. The location is great for Media City, Old Trafford the Lowry Centre and easy access the tram network. Many of the rooms give a great view over the quays.
Only downsides were a charge for parking and signs of wear and tear.
Overall a good value hotel if you need to be in the area.

  • Stayed: July 2013, traveled on business
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1  Thank Anon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

Clean, convenient for the Lowry Centre and for trams in to Manchester. Air conditioning, free Wifi & basic breakfast appreciated, free parking would have been a bonus but it's not all that much compared to other hotels. Highly recommended.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Galahotels.com
Thank frotterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Stayed here at the end of September, great location and close to the tram station. There is a Frankie and Bennys close by with a Mexican restaurant and hungry horse pub too.

The room was comfortable and I had a lovely view. There is ample parking as well and the staff were very helpful with a few issues I had.

Stayed: September 2013, traveled on business
Thank Andrew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Perfect location for visiting Manchester United as you can walk to the ground. Also brilliant as you can look out of the bedroom and dining room windows over the quays which have been adapted for water sports e.g rowing skulls and water ski / zip wire practice areas, plus quite a few water birds. Lovely area to walk around. Also close to an outlet mall and The Lowry Gallery. Clean and neat rooms, plus staff fine.The breakfast was 'so so' but it was quite inexpensive to stay here. We walked to a fantastic Greek restaurant which I have also reviewed, so it meant we didn't have to worry about driving. There are also lots of other restaurants in the mall nearby. Though we only stayed one night the staff were happy for us to park our car for 2 days. Quiet area at night so we had a great sleep.

Room Tip: Ask for a room overlooking the water to get the good view.
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  • Stayed: September 2013, traveled as a couple
    • Value
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Thank christine-ed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013 via mobile

We have just came home from a lovely weekend in Manchester.This hotel was lovely.All staff very friendly and nothing was too much bother for them .Room was spotless and very spacious with a desk, tv,hairdryer, settee and a very comfy bed!if I was to fault anything g it would be that windows don't open! Although the room has air conditioning, it was still very warm and could have done with some fresh air.But all in all a fantastic hotel.

Stayed: October 2013, traveled with friends
Thank weedi945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Manchester - Salford Quays

Address: Waterfront Quay | Salford Quays, Salford M50 3XW, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #6 of 20 Hotels in Salford
Price Range: $65 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Manchester - Salford Quays 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Manchester Salford Quays. This Manchester hotel is located in thriving Salford Quays, surrounded by the water & history of the Manchester Ship Canal & within 1 mile of Manchester United Football Club (Old Trafford), the Lowry Theatre & the Imperial War Museum. This superb location ensures that Holiday Inn Express Manchester Salford Quays is the perfect choice whether travelling on business or pleasure. Manchester city centre is easily accessible and offers a wealth of entertainment venues and shopping including the MEN Arena and Printworks. Our hotel in Manchester is designed to provide consistent value for money & our rates are inclusive of a tasty continental and hot breakfast which is served in the comfort of our Great Room lounge where you can also enjoy free WiFi. In addition, guests also benefit from secure car parking (£4.00 per night/per car). Our air conditioned guestrooms feature an en suite power shower, 32-inch TVs with Freeview, free Wi-Fi, & tea/coffee facilities. Our family rooms can accommodate up to 2 adults & 2 children under 12. Additional hotel facilities include a fully licensed bar, meeting facilities & a 24-hour Reception. ... more   less 
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Also Known As:
Holiday Inn Express Manchester - Salford Quays Hotel Manchester
Holiday Inn Manchester
Holiday Inn Express Manchester - Salford Quays Greater Manchester

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