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Holiday Inn Manchester MediaCityUK
Ranked #7 of 20 Hotels in Salford
Certificate of Excellence
Reviewed March 17, 2012

An overnight business stay.
Two days on the road & previous night spent in central London.
A two hour train journey and challenging meeting chairs meant it was a relief to hit the hotel.
An understated (if full of wacky wall art - it is next to the BBC Media City so it is understandable) bar - but a bed to die for.
Number 3 on the all time comfyness register, slept from 10.15 to 2.30 & woke up thinking I had had a full night's sleep. Thankfully was able to go back to sleep & woke up in time to meet the challenge of the uncomfy chairs and train journey back to the sunny south.

Breakfast is self service & better than adequate - it would have passed the "is it good enough to drag daughter out of bed?" test with flying colours.

All in all will be back next time I visit the Manchester office - be aware that if United are playing the same evening prices may be double (or more) than other nights - however given they are now out of Europe one is less likely to have problems on a Thursday night....shame!

  • Stayed: March 2012, traveled on business
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Thank Oldmanjez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (1,133)
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1,005 - 1,011 of 1,133 reviews

Reviewed March 17, 2012

Plus- room modern clean and comfortable
Bar staff very good
good location

Bad points-
Reception staff with poor attitude
Food tasted like it had come from a microwave
Waiting on staff a bit clueless really

Not sure i would return based on the bad points which is a shame as the hotel is ideally situated for work

  • Stayed: March 2012, traveled on business
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2  Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessGarrett, Guest Relations Manager at Holiday Inn Manchester MediaCityUK, responded to this reviewResponded April 11, 2012

10th April 2012

Dear Sir/Madam,

Reference: Holiday Inn Manchester-MediaCityUK

I would like to take this opportunity to apologise for the inconvenience that was encountered at the Holiday Inn Manchester-MediaCityUK. It is our intention at all times to ensure that our guests are made to feel welcome whilst staying with us; therefore I am disappointed that this did not occur.

I thank you for bringing this matter to my attention for which I will take appropriate action.

Please can you contact me on gsm2@himediacityuk.co.uk so we can discuss the matter further.

Kind Regards

Jess Garrett
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2012

I last reviewed this hotel a year ago (11/5/11) when it had just opened.

I returned last week for another 2 night/3 day stay and it has somehow got better. Media City around the hotel is now fully up and running, and the area has a buzz about the place.

I managed to use the gym this time and it was well equipped, the staff are still great and the hotel overall will not let you down.

Parking cost has increased slightly from £5 to £6.50 for 24hrs.

Room Tip: Join Priority Club for room upgrades and perks.
  • Stayed: March 2012, traveled on business
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Thank tomppayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2012

My experience with this hotel was appauling!! the hotel was booked for and paid for on 2nd March, we arrived on the 10th March for the staff to tell us we needed to give them £140 (£90 for the room which had already been paid for and £50 incase of any damages) deposit off our card, we only had £150 with us. we told them the room had already been paid for but they said it was hotel procedure to take this money as a deposit, but we will stil be able to draw it out of the account! so saturday night we checked the balance and we had £10 we went back to the hotel and they ensured us that the money will be returned 1hour after check out! we checked out Sunday Morning at 10.40am and made our way to old trafford! I am pregnant and we had no money for food or drink! by 12.30pm there was still no money in our account we called the hotel twice to chase this up, they said they were trying to sort it out but it could take 3-7days! this was unaccaptable! we call back a third time to be told the money will be in by the end of the day! we accepted and trusted what they said so went and watched the footall again having nothing to eat or drink! after the game we checked the balance AGAIN and still no money in the account this was now rediculous as not only had we not eaten we had no money to get to Manchester Picadilly! When we returned to the hotel to collect our bag the manager said he was sorry it was their fault they should never have charged £90 and £50 but there was nothing they could do. they could not give us a meal nor a drink, they had the cheek to charge us 3.20 for two cokes!!!! it is now Monday morning and guess what...................the money is STILL not in our account!!!! absolute JOKE!!!!!!!!

  • Stayed: March 2012, traveled as a couple
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6  Thank Lorraine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessGarrett, Guest Relations Manager at Holiday Inn Manchester MediaCityUK, responded to this reviewResponded April 10, 2012

10th April 2012

Dear Sir/Madam

Reference: Holiday Inn Manchester-MediaCityUK

I would like to take this opportunity to apologise for the inconvenience that was encountered at the Holiday Inn Manchester-MediaCityUK. It is our intention at all times to ensure that our guests are made to feel welcome whilst staying with us; therefore I am disappointed that this did not occur.

I thank you for bringing this matter to my attention for which I will take appropriate action.

Please can you contact me on gsm2@himediacityuk.co.uk so we can discuss the matter further

Kind Regards

Jess Garrett
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2012

Excellent hotel has just shot itself in the foot by starting to refuse refunds on incorrect charges to your bill when moving an item in the minibar.

A sign on the door i now states that no refunds will be made if an item is moved and that due to its temperature, health and safety dictates that no food can be stored in the cooler.

While complaining to Duty Mgr about not being able to chill a bottle of water without being charged for moving items in the 'fridge', I was corrected and informed that it is not safe to chill water in the 'cooler' as it is set to 7degrees.

The world has finally gone mad and this hotel has just lost its status as one of the best in the country over the removal of incorrect minibar charges. How disappointing...

  • Stayed: March 2012
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3  Thank titpadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2012

This is the nicest holiday inn I have ever encountered
Spotless clean room, friendly staff and modern decor.
The location is ideal right in the middle of the trendy media city and transport links are good
Will definitely be back

  • Stayed: March 2012
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Thank Lisa808080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 29, 2012

arrived here for one night having booked dinner bed and breakfast rate when arrived had to queue for ages to check in there was noone on priority desk when eventually arrived at desk was told could not eat in restaurant between 7.30 and 10.30 due to a function and the bar was not serving food during that time either offered meal before or after which wasnt convenient wasnt offered option of room service had to ask them to change rate to b and b but this was very reasonable only 69 pounds staff were very nice and apolgetic shouldnt have been offered dbb rate on booking tho if wasnt easily available plenty of choice for eating on salford quays however due to being platinum member had already been allocated an upgraded executive room on top floor which was excellent except glass goes right to floor a problem for someone wit hheight issues breakfast was excellent and really handy for salford quays and trams apart from hiccup at beginning did enjoy stay would go again

  • Stayed: February 2012, traveled as a couple
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1  Thank CleethorpesGtfcfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Manchester MediaCityUK, responded to this reviewResponded March 25, 2012

Dear CleethorpesGtfcfan,

Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced.

We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome.

We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer.

Regards,
Brenda J.
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manchester MediaCityUK

Address: Media City, Salford M50 2EQ, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotel in Salford
#3 Luxury Hotel in Salford
#3 Romantic Hotel in Salford
Price Range: $100 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manchester MediaCityUK 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
Holiday Inn Manchester - Mediacityuk Hotel Salford
Holiday Inn Manchester MediaCityUK Salford, Greater Manchester

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