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“great location friendly staff modern looking RUBBISH BED”

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ibis budget Manchester Salford Quays
Ranked #13 of 20 Hotels in Salford
Leeds, England, United Kingdom
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great location friendly staff modern looking RUBBISH BED”
Reviewed March 10, 2014

list im a firm believer in what u pay for is what u get

the location and parking of thi hotel is fantastic the place is modern staff are friendly but im guessing this place can get very noisy with party goers as thats all we saw it was like a youth hostel .....

the bed was terrible woke up with a aching back

but if u want a cheap hotel with good parking close to the quays this will do the job nicely

cheers

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andyleeds234uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordi_Pena, Reception Team at ibis budget Manchester Salford Quays, responded to this review, March 11, 2014
Dear guest,

Thank you very much for your feedback about your recent stay in our hotel.

We are very sorry to hear that our beds did not meet your standards. We take full note of your comment and we will use it to keep on improving our quality services to our guests.

As for the noise, we have security during the busiest days in our hotel, and we encourage our guests to warn us about any disturbance they may feel. In this way, the security team can take care of those situations and provide our customers with the necessary calm, even in really busy days.

We are glad to know that you found our location ideal for your needs.

We would love to have you again in our hotel very soon.

Best regards,

Sergio
Reception Team
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (235)
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leeds
Level 5 Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 9, 2014

stayed here for 2 night, first room had springs coming through mattress, but reception were only too happy to move us, No kettle in rooms, so have to buy a token for drinks machine, which is £1.40 a drink, The drinks machine is free on a morning when breakfast is been served even if you have not bought breakfast.
Hair dryers can be hired for a £10 deposit which is returned to you when you take it back.
overall nice clean modern and friendly hotel, well worth the money for a budget hotel .
Would stay again

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank netttie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordi_Pena, Reception Team at ibis budget Manchester Salford Quays, responded to this review, March 11, 2014
Dear guest,

We would like to thank you for taking your time and sharing your comments about your recent stay at the Ibis Budget Manchester Salford Quays Hotel in TripAdvisor.

On behalf of the Management and Reception Team, we would like to apologise for any inconvenient you found when you checked in with the mattress. We are, however, glad to read that you found the Reception Team response helpful.

Under the company standards, we do not provide tea and coffee facilities in the rooms. As you well point out, we have 24-hours operative coffee machines that our guests can use. The payment for the hot drinks must be done at reception, even during the breakfast time.

We are happy to see that our staff and services left you with a good impression. Your feedback is very important for us, so that we can keep on improving our standards.

We are looking forward to seeing you again.

Kind regards,

Sergio
Reception Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
95 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 7, 2014

Stayed here for 2 nights with Hubby for 6 music festival end of Feb. Check in fine,bit slow but no rush. Only 1 lift was working but we just waited to go up as on 4th floor then took stairs coming down. Room was very basic but clean and all you need to put your head down for the night.Separate shower and toilet which i actually prefer, but yes the toilet is a bit neat, if you like your grub then you might struggle a bit with this.Only issue was needed extra pillow as only 1 each provided, and you have to ask for bath mat (floor does get wet from bottom of shower) asked but there were no pillows left at reception so took one from bunk above us (along with duvet as bit chilly when we were there) Apart from they small things all good. The night staff were really nice ( and patrol the floors so no noise or trouble) and the reception is open to sell food, juice and alcohol 24s hr which is great and no other hotels i've stayed in do this. Lovely to get back, chill out and have a cup of tea or beer and snack before bed (it is not a bar though just machines or a fridge with bottles and cans in case sounds misleading) Location of hotel was brilliant. Trams stop right outside and get into city centre in about 10 minutes, last one about midnight though then its about £12 in a taxi after that. Salford Quays into Media City a 5 minute walk and worth a nice stroll. If you go to Media City theres a nice realxed bar called The Dockyard which has a good well priced selection of Beers, ales, wines etc and does some food. Just next to the Hotel is a Tesco express if you turn right out door, garage next door and eatery over road called matchstick man (i think) which does a mean full breakkie for a fiver with unlimited coffee. Hotel was well worth the money and if you just want a base this is great.

Room Tip: Get higher floor or away from tram line as can be heard
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordi_Pena, Reception Team at ibis budget Manchester Salford Quays, responded to this review, March 9, 2014
Dear Guest,

Thank you very much for taking your time and share your comments about your recent stay at the Ibis Budget Manchester Salford Quays Hotel in TripAdvisor.

Both the Management and Reception teams are really glad to know that you found our location and services satisfactory. We keep on working hard to improve our standards and give our guests the most pleasant stay.

We appreciate your review and we are looking forward to seeing you again very soon.

Best regards,

Sergio Rojo
Reception Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 3, 2014

At such a low price I was pleasantly surprised by how nice and modern the room was. Great shower as well. Only thing is I thought the air-con/heating system was a little complicated to use. But even so, I would definitely stay again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leeesah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordi_Pena, General Manager at ibis budget Manchester Salford Quays, responded to this review, March 5, 2014
Dear Guest,

Many thanks for your kind words following your recent stay at the hotel.

We are delighted that you have enjoyed your stay at ibis Budget Manchester Salford Quays and look forward to welcome you soon again at the hotel.

Kind Regards,

Jordi Pena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slough, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 28, 2014

excellent room was cheap and cheerful for business meeting with 5 people with great restaurants just across the rod and a garage and a subway next door buses available to town centre but most off all 5 minute walk from are meeting near the river

Room Tip: all rooms the same though the higher up less traffic noise
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ntomkins t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordi_Pena, General Manager at ibis budget Manchester Salford Quays, responded to this review, March 5, 2014
Dear Guest,

Many thanks for posting a positive review in Tripadvisor.

We are pleased that the hotel suited your needs for business and hope to be part of your future travel plans.

Kind Regards,

Jordi Pena
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
1 review
Reviewed February 23, 2014

It has got to be the worst hotel I have ever stayed in. Bed was a very thin mattress on a piece of board. Thankfully we only stayed the 1 night as we would not of stayed for more. Reception asked how our visit was and we informed them it was the worst bed I had ever stayed in and they didn't really care.

  • Stayed February 2014
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Janette05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordi_Pena, General Manager at ibis budget Manchester Salford Quays, responded to this review, February 24, 2014
Dear Guest,

Many thanks for taking the time to write a review following your recent stay at the hotel.

I am sorry that the bed type used by ibis Budget was below your desired standards. Whilst I do understand that you felt it reception could have been more apologetic, the team is not in position to change the bed type used by the hotel - so they can only pass on their apologies.

Feedback from our guests is of paramount importance for us.

Kind Regards,

Jordi Pena
General Manager
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Travelers are raving about these Salford hotels

Yorkshire Dales National Park, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 22, 2014

Stayed here for one night with two children in a room with a double bed and single bunk over. The room was as expected, compact, clean, basic facilities, mattress was a little hard for my liking but the kids slept well (they were also impressed with the multiple light switches/effects!). The staff were excellent - set up wifi on my phone as I couldn't manage it - and were friendly and efficient. Continental breakfast buffet was better that I'd expected, reasonable croissant/pastries, cereals, yoghurt, fruit and cold meats/cheese and bread/toast and the typical preserves. Apple and orange juice, and a coffee machine. We stayed at the Quays for a night with breakfast for the three of us for less than £30 (used quidco). Car parking was £3 per night, and although more prominent sign would be useful, once you pass the hotel and realise that you've missed the turning, it's easy to U-turn. There's a Tesco Express about 100 yds down the road, and you're within easy walking distance of a variety of other restaurants. Pleased with the experience, will be using again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jordi_Pena, General Manager at ibis budget Manchester Salford Quays, responded to this review, February 24, 2014
Dear Guest,

Many thanks for posting a very positive review of the hotel in TripAdvisor.

I am extremely proud that the efforts from my team are being appreciated and look forward to seeing you again at the hotel.

Kind Regards,

Jordi Pena
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis budget Manchester Salford Quays

Property: ibis budget Manchester Salford Quays
Address: 19 Trafford Road, Salford M5 3AW, England (Formerly Etap Hotel Manchester Salford Quays)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Salford
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Best Value Hotel in Salford
Price Range (Based on Average Rates): $
Hotel Class:2 star — ibis budget Manchester Salford Quays 2*
Number of rooms: 210
Official Description (provided by the hotel):
ibis budget Manchester Salford Quays is situated in close proximity to central Manchester by either car or public transport. The hotel is 100% non-smoking and all 210 bedrooms are en-suite with central air-control system and a flat screen TV. Enjoy the large selection of drinks and snacks available 24/7 from our grab & go section, displayed in our modern and welcoming public areas. Free WIFI throughout. A great continental buffet breakfast is served daily. IMPORTANT: Extremely limited amount of outdoor parking is available and chargeable at £7 per night - Please contact the hotel directly for additional information on car parking. ... more   less 
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Also Known As:
Etap Manchester
Ibis Budget Manchester Salford Quays Greater Manchester

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