As a family, we had stayed at the Village Hyde around 4 years ago. We remember it being a very nice hotel, friendly staff and well maintained rooms. That was 4 years ago!!
We had been trying to bargain with the central reservations to get a better price for our last minute stay at this hotel and managed to luck out when we phoned the hotel ahead of Central reservations opening. We managed to get a cheaper rate directly with the hotel for a 3 night stay in a Family Room. We also managed to secure a free upgrade to the Junior Suite (which we had stayed in before) which we were really looking forward to.
After our 5 and a half hour trip down from Edinburgh we arrived to be greeted by a cheery face at the reception who welcomed us, took our details and gave us our room key. They failed to inform us of the dinner or breakfast arrangements or anything else. We walked to our room (which was down stairs - no idea if there was a lift or anything else), the corridor leading to our room was dinghy! and smelled a little bit like mouldy socks.
Upon entering our room (Room 32 for info), the memories of 4 years earlier were brought back and we instantly began to pick up on the problems compared to our initial stay. The room hadn't been cleaned properly (cob webs in the corner of rooms), bathroom was unclean (shower head was disgusting), there used to be a TV in the "living" area of the room which was no longer there (although the swivel stand still remained), wallpaper was peeling away and a few other things to moan about. Our TV (the one in the bedroom) had a remote control which barely worked due to lack of battery power (i assume) and most of the channels were seemingly not tuned in correctly or just had bad reception!! The double sofa bed in the living area, which was meant to be for the kids to sleep on, was abit of a hazard. If you don't stuff pillows down the sides then there is a potential risk of someone getting an arm stuck or even worse losing a few fingers due to the mechanisms down there. On top of this the bed sloped in the middle (middle seemed higher than the head or foot of the sofa bed) which made for a very uncomfortable sleep!
We chose to take the kids out to eat with the promise of taking them back for a swim after. Hotel's site showed that kids could swim on a Sunday until 7pm. Kids were really looking forward to this. We rushed our meal and headed back to the hotel, got the kids dressed for swimming and walked through the hotel past the reception to the leisure area. This was when we were told that kids cannot swim after 6pm on a sunday!!! Kids were clearly disappointed and we were both seriously annoyed. Raised our annoyance and looked to speak to a manager. After dealing with one of the duty managers, she called the General Manager who allowed the kids to swim in the pool (by this point well after 7pm and this is the "members" time in the pool - numerous dirty looks as if telling us we shouldn't be anywhere near the pool with children!!.) We had also been informed that there are swimming time cards to show the restricted times... however, this was not part of their welcome pack (they don't actually have a welcome pack by the way!!) and was not in their rooms - so not entirely sure how you're meant to know about these times if they differ from the website - I have to say that we were made to feel a little bit silly for believing their website times!!
Breakfast on morning 1 was also pretty poor. There was rice krispies available for the kids. However, they were hidden in a room so you didn't actually know they were ever there! We only knew as we asked if there was any other kids cereals - no weetabix (although our complaint about this got weetabix bought in specially for the remaining 2 days we were there). Hot food was luke warm, fruit bowl was poorly stocked, Orange Juice was bitter and no yoghurts (other than the natural yoghurt in a bowl for you to spoon into a dish!).
We complained about our room prior to heading to Alton Towers for the day. During our day out we were contacted and offered the "Bridal Suite" which was regarded as their best room and was available for the rest of our stay. We accepted this and were looking forward to our Jacuzzi which we were told was in the room!! Once back at the hotel, we packed up our things (no assistance offered by the hotel staff) and trundled off to our new room (which was down 2 flights of stairs now! without a lift!!). This room was right at the back of the swimming pool - we only knew that as the stench of chlorine was immense. Wallpaper was peeling off the walls in the corridors down the stairs.
We entered the "Bridal Suite" (room 236). Very large room indeed - 1 Double bed, 1 single sofa bed with another single pull out bed below that - ideal for our family of 4. However, this room hadn't been too well cleaned either. There was still some form of confetti stuff under the sofa bed for instance. the Jacuzzi in the room was actually no more than a corner bath tub with jacuzzi functions. Kids loved that though. The Jacuzzi did have a tendancy to turn itself on when nobody was in the bathroom though (ghosts perhaps!). The shower down fell apart upon first touch (I had to put it back together again) and the bath panel was so poorly sealed that it popped open a number of times during our stay. Now when I go for a bath I usually expect to have HOT running water!! If you stay here, don't expect it. Luke Warm was the order of the day and if it wasn't for the kids, nobody would have went into it!! You only got a hot shower when you turned the shower onto Maximum pressure and up to the 45 degree setting!!
During our stay in the room, we contacted reception to ask them if we could have some water for the room. They merely informd us that we could buy bottled water or take a walk to the bar and get a jug of tap water from there!! Hmm... customer service clearly lacking... we then explained that we left our bottled water in our old room by mistake - they did go and get it for us which was nice but I got the feeling when he dropped it off that I had made his walk across hot coals to deliver it!!
Breakfasts on Morning 2 and 3 weren't much better either - did have weetabix though! Day 2 - The lights went out for around 10 minutes in the restaurant area only (except for 1 table) - we were not offered an apology or anything. Day 3 - the breakfast area stank like someone had been sick! No offer to allow us to eat our breakfast in the bar or anything else... we got the impression that we just had to deal with it.
All in all a very disappointing stay and for the money that they like to charge for the bigger rooms they really should be making more of an effort.
We have officially ruled this as the worst hotel we have ever stayed at and will not be venturing back.
- Official Description (provided by the hotel):
- Village Hotel Manchester Hyde is well positioned for both exploring and shopping and just 7 miles from Manchester City Centre. The picturesque Peak District is close by, as is the shopaholic's dream location. With Manchester United (25 minute drive) and Manchester City Centre (15 minute drive) Football Clubs not far away, why not combine a visit to one of these sporting giant or visit Europe's biggest indoor shopping mall at the Trafford Centre. Village Hotel Manchester Hyde has 89 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, 25 metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
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- Also Known As:
- Village Hotel Leisure East Manchester